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Findlay Lexus of Spokane

Spokane, WA

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321 Reviews

1030 W 3rd Ave

Spokane, WA

99201

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Showing 321 reviews

December 05, 2017

I had a tail light out and windshield wiper repair. I called the morning I discover both problems and Lexus of Spokane got me in immediately to take care of the problem. Thanks so much! More

by Pamela J Patricio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
?
Dec 06, 2017 -

Findlay Lexus of Spokane responded

Pamela, we're happy to hear we were able to provide you with quick service and solve your issues. Let us know if there's anything else we can do for you. —Bob McLean, General Manager

November 30, 2017

Great service My car had an airbag recall. I called to set an appointment which was scheduled sooner than i anticipated. I asked for a loaner vehicle and was told More

by Guido69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Dec 01, 2017 -

Findlay Lexus of Spokane responded

I'm very glad to hear that you were satisfied with our service department. Thank you so much for choosing us and for taking the time to leave such thoughtful feedback. Please let us know if you need anything else. -- Bob McLean, General Manager

November 26, 2017

Its worth the trip! My wife and I have owned Lexus sedans and SUVs for years -- and have loved every one. Now that we're retired (but still traveling a lot) in Montana More

by BillnMT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim (Service), Scott (Technology), and James (Sales)
Nov 27, 2017 -

Findlay Lexus of Spokane responded

Bill, congratulations on your beautiful RX 350! It's such a quality car and I hope you and your wife enjoy it. Thank you for taking the time to share your experience with us—we sincerely appreciate it! Please let us know if there is ever anything else we can help you with. — Bob McLean, General Manager

November 09, 2017

Thorough Customer Service Every time I have taken my vehicles to LHM Lexus for service, I have had a positive experience. The Service agents are very helpful & want to make sur More

by mjb18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asa Birrell
Nov 09, 2017 -

Findlay Lexus of Spokane responded

We're very happy to hear that you're satisfied with our services. We appreciate this review and your business. —Bob McLean, General Manager

November 08, 2017

Great! We purchased our RX from this dealership and have come back for all of our service needs. The entire staff has been very friendly and helpful. We live More

by MTSand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asa Birrell
Nov 09, 2017 -

Findlay Lexus of Spokane responded

Thank you for sharing your experience with us. We're so glad to hear you always have a great experience with us and we appreciate you taking the eight-hour drive to come see us. You can always count on us to provide you with the same great service every time you come see us. —Bob McLean, General Manager

November 08, 2017

Used Lexus ES350 DJ Boehm was fantastic and easy to work with. Sales approach with DJ and Larry H. Miller is reasonable and respectful. It was a pleasure doing busines More

by ic188004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ Boehm
Nov 09, 2017 -

Findlay Lexus of Spokane responded

Thank you for sharing your experience with us. We're pleased to hear you had an enjoyable experience with DJ and the team. We also appreciate the recommendation. It's great to hear from happy customers. -- Bob McLean, General Manager

November 08, 2017

Great Service Worth the drive to get great service, genuine parts and confidence that the RX will last a long time. Loving everything about our Lexus ownership expe More

by David M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asa
Nov 09, 2017 -

Findlay Lexus of Spokane responded

David, this is great to hear! Thank you for stopping by and choosing us for your Lexus needs. We appreciate your support and are glad you are enjoying your Lexus ownership experience! -- Bob McLean, General Manager

November 03, 2017

Top Notch Service Fantastic service department! Asa Birrell is always extremely professional, knowledgeable, friendly and prompt. I wouldn’t have my vehicle serviced a More

by Sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asa
Nov 07, 2017 -

Findlay Lexus of Spokane responded

Sean, thank you for your 5-star review. I'm pleased to hear you had an enjoyable experience with Asa and our service department. We will definitely make sure you always receive the same great professional and friendly service everytime you visit us. -- Bob McLean, General Manager

November 01, 2017

Straight forward honest pleasant experience. DJ was very easy to work with and drove 3 hours to meet us to deliver the vehicle. He knew his vehicles and made recommendations accordingly. More

by P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ
Nov 01, 2017 -

Findlay Lexus of Spokane responded

Thank you for taking the time to leave us this positive review. We're happy to hear that DJ made the 3-hour drive to meet you, deliver your vehicle, and provide a smooth transaction. Let us know if there's anything else we can do for you. -- Bob McLean, General Manager

October 31, 2017

Just Ok customer service The work gets done. But the employees seem unhappy creating a cool (not warm) unhappy environment. In fact one service writer I spoke with said they a More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Female service writer
Nov 07, 2017 -

Findlay Lexus of Spokane responded

Thank you for taking the time to leave this review. We want all of our employees to provide an enjoyable environment for our customers and it is unfortunate to hear we did not reach that expectation with you. We appreciate your feedback and will work harder to improve our customer service for your next visit. -- Bob McLean, General Manager

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