Findlay Nissan Henderson

Justin in sales was excellent and very helpful throughout experience. He even stayed well last close to make sure we were able to close the deal and walk me through my new car. Both he and Michael from sales experience. He even stayed well last close to make sure we were able to close the deal and walk me through my new car. Both he and Michael from sales had a little bit of a hard time with the final numbers, however, leading to substantial delay. The entire process took well over 3 hours even though I already knew what car I wanted by the time I got there and already had a Truecar offer ready to go. My two biggest issues though that have probably turned me off from buying cars from your dealership again is 1). I was deceptively not told about an additional $999 dealer charge at some point until we were well into closing which raised cost of the car substantially. I’m an attorney, i understand “fine print” like what was at the bottom of the Truecar offer, but even if it wasn’t posted on website, it should have been disclosed to me much much earlier in the process. 2) I was also not told until well into closing that the car I was buying had almost 5,000 miles on it already despite being advertised and sold to me as a “new car”. I did not appreciate being pedaled a vehicle that had already been driven, quite substantially I might add, by who can I only assume was the dealership staff. Again, I understand that technically the car was still “new” because it hadn’t yet been owned by anybody but the dealership, but that was still something that should have been disclosed much earlier in the process, if not in the Truecar ad itself. To boot, the car also had some minor damage already which Justin was nice enough to notice and promise to get it fixed. I felt like those two things were very intentionally deceptive. I finished the sale if only because I had already been there for so long, but I’m not very happy about what the final price ended up being for a car that has already been driven for nearly 5,000 miles. I’m very happy with my car but the experience overall was not nearly as pleasant as I was hoping. More

Mike the manager, great guy. took care of all my concerns. Ruben, got me right in had my car ready in no time. Great guy concerns. Ruben, got me right in had my car ready in no time. Great guy More

great service! Fabian is the best! On time, priced right, I didn't have to wait hours and the location is very convenient people are friendly I didn't have to wait hours and the location is very convenient people are friendly More

Our battery died and we brought it in to Nissan. Chris P took care if us quickly and efficiently even though it was a busy day. We can’t say enough about how nice Chris is. He always explains what is going took care if us quickly and efficiently even though it was a busy day. We can’t say enough about how nice Chris is. He always explains what is going on and how long it will take. More

Good customer service had a battery changed out and it was done quickly with no problems. The gentleman that helped was very quick to help was done quickly with no problems. The gentleman that helped was very quick to help More

Excellent customer service ,friendly staff knowledgeable and courteous .definitely I will recommend it to anyone however the problem is not the service but the car itself and main office and courteous .definitely I will recommend it to anyone however the problem is not the service but the car itself and main office More

Find arriving for my appointment I was greeted treated really good and I noticed that they got my car back into the server shift real quick. They informed me by text as to where my service was at and once really good and I noticed that they got my car back into the server shift real quick. They informed me by text as to where my service was at and once it was completed it was a nice quick check out. More

Thank you for great service on my vehicle and a big thank you to Chris for the wonderful service from beginning to end happy holidays you to Chris for the wonderful service from beginning to end happy holidays More

Fabian gave me an excellent customer service !All the Fabian gave me an excellent customer service ! All the staff in Henderson Nissan is very knowledgeable and educated ! A pleasure going for my servic Fabian gave me an excellent customer service ! All the staff in Henderson Nissan is very knowledgeable and educated ! A pleasure going for my service and any other issues ! More

The service was great and we felt important to them. The wait was minimal. I was satisfied with the service and when there was a mistake they quickly made it right wait was minimal. I was satisfied with the service and when there was a mistake they quickly made it right More