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Findlay Nissan Henderson - Service Center

Henderson, NV

4.6
3,988 Reviews
Call Service Center (775) 364-2493

3,988 Reviews of Findlay Nissan Henderson - Service Center

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December 02, 2020

Manager Mike and Reuben wonderful. 3 visits to find problem. Rick didn't send copy of my warranty plus contract as promised weeks ago. Hung up on me. More

by RATPACKCP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reuben.......Mike manager
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Dec 02, 2020 -

Findlay Nissan Henderson responded

Thank you for taking the time to leave us a review and for letting us know a little bit about your time with us as well. We're happy to hear both Mike and Ruben were able to accommodate you, but would like to help you get the warranty info you still need. If you wouldn't mind reaching out to me directly with some of your info I would be happy to look into it for you. I can be contacted either via email at hendersonnissanofnevada@gmail.com or by calling the dealership mainline and asking for John the Executive Manager. If I am not at the phone when you call just leave a message and I will get back to you promptly. Thanks for your time and I look forward to hearing from you.

Dec 03, 2020 -

RATPACKCP responded

My ex-husband purchased the car for me at this location 3 years ago. He also purchased the extended warranty. I think it was $2500. Every time I call or ask what is included, everyone there says "I don't know." I was surprised that I had a $100 deductible on the repair...so I tried to inquire further. Someone (I think) named Rick? said he would email it to me. He didn't;t like my attitude so he hung up the phone. I was pretty upset when I called..but tried to explain. It had been several tries to find out what was wrong with the car. Also, the person who sold Nick Perrone (ex husband) said he could transfer the contract to me when I moved to Las Vegas a few weeks later. Everything is still in Nick's name. We paid several hundred to the Motor Vehicle dept to straighten THAT mess out. And after 3 years of telling Henderson Nissan that everything SHOULD be in my name by now....they NOW tell me it can't be done. Nick did this as a gift and didn't expect to be tied to it forever. He has purchased at least 5 Nissan vehicles at this spot in less than 20 years for my daughter, me and himself. Until now they have been good experiences. We won't be buying another Nissan. My 3 year old car runs like it's 15years old....and its the first one kept in my garage, loved and cared for. BUT THANKS to Mike the Manager. He took the car personally after the first few visits, and the car does run a bit better. He made me feel important. Reuben was very kind also. He tried...but he goes by what the service people say. Mike finally ran diagnostics on it. This should have been done the first time. I live quite far from there. Thanks for your reply.Catherine Perrone 407-721-8533

December 01, 2020

The service was excellent. Fabian did a great job that is why I’ve been buying my vehicles from Henderson Nissan for the past 15 years More

by GARY87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Schneider
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December 01, 2020

Service was excellent. The news that it would take over $5,000 for repairs was not. That means....I have to take to a mechanic that will not be "Nissan" approved. The transmission is a known problem but th More

by Pixie1019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie,
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December 01, 2020

fast and friendly service and Rich and his assistant could not of been any nicer and Jimmy and the sales team are 1st rate in making sure I am happy More

by DWGCOOCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Avalos
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November 30, 2020

Fabian from the service dept. took care of my vehicle perfectly. I will be returning for any additional service my vehicle requires in the future More

by RONNIE.SHOBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian
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November 30, 2020

Already completed 3 surveys for the same appointment. However great dealership had my Murano serviced over past 11years with no problems. My service provider Fabian is great More

by JTAMBURRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian, Shane Schneider
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November 30, 2020

Debbie,Oscar and Fabin are the best! They always take care of me! I never have to worry about my car it’s in great hands More

by MADELINE.YOUNG17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie, Oscar, Fabin
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November 30, 2020

I had problem with starting my car. Asked if it was the battery. He said my battery was good. Asked what the problem is. He said he didn't know. I still have to jump start my car every other day. If the se More

by TEQUILAOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Schneider
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November 30, 2020

Always good service when I get the service on my car., waiting time wasn’t to long since I didn’t have an appointment always nice More

by gngb2006
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ruben
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November 29, 2020

We have been a customer with this dealership for years and have always been satisfied. We have two Nissan cars and when we need another we will certainly buy it at Henderson Nissan. The Service Department More

by AVERLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar and Rubin, Shane Schneider
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