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Findlay Nissan Henderson - Service Center

Henderson, NV

4.6
4,007 Reviews
Call Service Center (775) 364-2493

4,007 Reviews of Findlay Nissan Henderson - Service Center

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October 10, 2020

Very Clean and people friendly, Customer acknowledged quickly, answered all my questions. Nice customer lounge area, but was unable to connect with their in-house WiFi! More

by ladyatp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Perez
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Oct 21, 2020 -

Findlay Nissan Henderson responded

Thank you for taking the time to leave us a review and share a little about your experience! I also want to thank you for bringing your Wi-Fi issues to my attention. I will absolutely have that looked into to ensure that it's not a problem for you or anyone else in the future!

October 09, 2020

Salvatore Napoli was very friendly and such an incredible help. Definitely going back. Give that man a raise! Just because of him, I’m going back to buy a car More

by saltorres11495
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvatore Napoli
Report | Print
October 08, 2020

Great service department. Always friendly and knowledgeable staff. They always go above and beyond to make sure my car is taken care of. They also have. A Very nice waiting area. More

by Sher1218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Avalos
Report | Print
September 29, 2020

The services it was great like always. Thanks so much to Sal Napoli for great costumer services to advise me about services and the great deals that Nissan Henderson have!!!! More

by fjvalley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Napoli
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September 25, 2020

The vehicle service has gone down and the quality of techs seems to do a half xxx job. Had oil changed twice and this would be the second time mistake. Oil leaked and they said they replaced the washer More

by denbej70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shane Schneider
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Oct 21, 2020 -

Findlay Nissan Henderson responded

Thank you for taking the time to share about your experience and for bringing the issues you were having to our attention. I am sorry for what you experienced and that it's taken until now to respond to you. We recently underwent several large management changes and had difficulty accessing DealerRater in the previous month. While this is absolutely no excuse I did not want you to think this isn't important to us because it very much is. Unfortunately, I am unable to pull up any info regarding your visits without the necessary details. If alright with you, I would very much like to know more about your experience whenever you found it convenient. I can be contacted directly either at HendersonNissanofNevada@gmail.com or by calling (702) 945-0499 Ext.5820 or ask for John the Executive Manager. I appreciate your time and hope to hear from you.

September 24, 2020

Promised for oil and filter changed waiting time 1 hr 40 mins. It took 2 hr and 40 mins. Paid bill and went outside for pick up my vehicle to find out my car wasn’t ready yet have to wait another 5-10 mins. More

by Omeng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
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Sep 24, 2020 -

Findlay Nissan Henderson responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

Oct 21, 2020 -

Findlay Nissan Henderson responded

Thank you for providing some details about your time with us and making us aware of the issues you experienced. I'd like to apologize for both the delays and also for the inadequate response you originally received. We have been working hard in the last month to keep up with increasing service traffic while still being short-staffed, but nonetheless, we agree that it should've been done quicker. 1hr and 40 min for an oil change is already too long and 2hr and 40 min is totally unacceptable no matter how busy we are. We've since addressed this issue and hope that we can have the opportunity to restore your confidence in us. If you'd like to contact me directly to book your next service appointment, to put you in touch with our Service Manager, or for any questions or comments, I can be reached directly at HendersonNissanofNevada@gmail.com, or by calling (702) 945-0499 Ext. 5820 (or ask for John the Executive Manager). I appreciate you taking the time to read this and I hope to hear from you.

September 24, 2020

Fixed a ongoing problem with the trim on my 2017 Nissan Altima at no charge. Very happy with the work performed. Repair too approximately 30 minutes. More

by F4U Corsair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Vilian
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Sep 24, 2020 -

Findlay Nissan Henderson responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

September 11, 2020

He quickly called me when my car was in service and responded my messages and calls. He was very kind and he gave me a solution More

by Kettylorena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris polascik
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Sep 11, 2020 -

Findlay Nissan Henderson responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Henderson Nissan.

August 31, 2020

August 12 i had my Nissan Frontier Desert Runner Serviced at Henderson Nissan. Service seems great but questions on the charges. I had paid for a 3 oil change special program previously. Also More

by originalcase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Worked with at Service Writer..Reuben, not Service Manager
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Sep 01, 2020 -

Findlay Nissan Henderson responded

We are happy to find out that our service manager spoke to you and was able to satisfy your concerns.

Oct 21, 2020 -

Findlay Nissan Henderson responded

Just reaching out again to make sure everything was taken care of to your satisfaction after you and Mike the Service Manager spoke. If anything else, or just have any questions or concerns feel free to reach out directly at HendersonNissanofNevada@gmail.com or (702) 945-0499 ext 5820 (or just ask for John the Exec. Mngr.). Thank you for your time and hope you have a great week/

August 27, 2020

The service dealer, Ruben, was very friendly, informative, reliable and most importantly made me feel I was going to be safe with the car service. More

by lulupeniche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben
Report | Print
Sep 01, 2020 -

Findlay Nissan Henderson responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Henderson Nissan! Have a great day!

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