Finnegan Chrysler Jeep Dodge Ram

I don’t usually write reviews, but after my experience with Finnegan chrysler Jeep Dodge, I feel it's necessary to warn others. I traded in my previous vehicle and purchased a new one from this dealership with Finnegan chrysler Jeep Dodge, I feel it's necessary to warn others. I traded in my previous vehicle and purchased a new one from this dealership, expecting a smooth and respectful process from start to finish. Unfortunately, while the sales process started off decently, the way I was treated after signing the papers has been completely unacceptable. Once the dealership had my trade-in and the deal was finalized, the communication stopped. I had questions and concerns that came up immediately after the purchase—some involving paperwork, some about the condition of the vehicle, and some regarding the final numbers discussed. Every time I tried to follow up, I was either redirected, ignored, or promised a call back that never came. It honestly felt like I stopped mattering to them the moment they had my signature and my old vehicle in their possession. What’s worse is the lack of accountability. I’ve been polite and patient in my attempts to get answers, but I’ve been blown off repeatedly. It’s incredibly frustrating to make such a big financial decision—especially one involving a trade-in—only to be treated like a nuisance afterward. This kind of customer service is completely unacceptable. A dealership should value their customers beyond just closing the sale. The way I’ve been treated makes it clear they’re only interested in short-term gains, not building long-term relationships or trust. If you’re thinking about trading in your vehicle and buying from Finnegan, I’d strongly advise thinking twice. I regret not going elsewhere, and I won’t be recommending this place to anyone. More

This dealership has been nothing but a headache. I've had the same battery issue over and over, and instead of actually fixing the problem, they just swap it out with another "new" battery that ends I've had the same battery issue over and over, and instead of actually fixing the problem, they just swap it out with another "new" battery that ends up going bad again. To make things worse, they give you problems when it comes to honoring the warranty -- instead of standing behind the most recent replacement, they fall back on the original warranty, which makes absolutely no sense. If you're giving out faulty batteries, why should the customer be penalized? On top of that, good luck trying to get help from management. The manager is always "in a meeting" and never returns phone calls. I've given this place multiple chances, but at this point it's clear they don't value their customers' time or trust. Oh yeah, the receptionist is disrespectful and rude. 0/10 DONT RECOMMEND. More

Noooo! !! My people, what a disappointment this dealership is, I do not recommend coming here. Everyone seems to want to help you and provide good service, b !! My people, what a disappointment this dealership is, I do not recommend coming here. Everyone seems to want to help you and provide good service, but when your vehicle breaks down, you bring it in to get it fixed, it takes almost two weeks to get it fixed, only for the vehicle to end up worse. Even though they are a large dealer, they do not have vehicles to lend, since it is their problem for not having good workers in the service area/mechanics. How do you manage to be paying for such an expensive vehicle, not being able to use it and still having to miss days of work because they do not even have cars to lend, do not come! More

I bought a 2018 Infiniti Q60 Red Sport from Finnegan Chrysler Dodge Ram. Within days it was overheating. Turns out it had a porous engine block. Two months later I had to replace the engine. That one fa Chrysler Dodge Ram. Within days it was overheating. Turns out it had a porous engine block. Two months later I had to replace the engine. That one failed too — burning oil like crazy. I paid $10,000 down and financed the rest, and now I’m left with nothing but credit damage, stress, and a repossession. This dealer sold me a lemon and took zero accountability. Avoid them at all costs. More

Salesman was pleasant to work with as well as the finance rep. Thanks for your help. rep. Thanks for your help. More

Took my ‘19 RAM in for oil change, safety recall, and fluid flushes. The job only took about 4 hours, but I was expecting more, so had my son pick me up so I did not have to wait on it all day. But, be fluid flushes. The job only took about 4 hours, but I was expecting more, so had my son pick me up so I did not have to wait on it all day. But, before I got back home, they called and said it was ready to be picked up. I wish they would have let me know they were almost finished before I troubled my son. Other than that, the work was done professionally and timely. More

Employees were rude and would not listen. The service department was the worse experience I have ever had when at a dealership. The service department was the worse experience I have ever had when at a dealership. More

Service itself was good and for reasonable prices. It seemed difficult to properly communicate and arrange service, but it was ultimately done. It seemed difficult to properly communicate and arrange service, but it was ultimately done. More

The service team was very courteous and helpful. I wouldn’t hesitate to go back or refer to others. I wouldn’t hesitate to go back or refer to others. More