Purchased my Ram in 2013 and decided on Finnegan as they offered a 15 oil service fee for life for my vehicle. This was non-transferable and I continue to own this vehicle. Seems Finnegan now has backed out of this offer saying they no longer with to honor their agreement.
Sounds like they are unable to honor their agreement, but i honored my part by paying for the vehicle. If this isn't corrected, i can NOT see how i can trust anything they say for my next truck. I will gladly drive to Wharton or Sealy for my next purchase otherwise.
I requested the service manager call me to discuss this issue, since he was in a meeting at the time i was at the dealership THREE WEEKS AGO. Still no call - must be a very long meeting!!!
It is not a matter of employee friendliness, quality of work or timeliness of service. It is a matter of the dealership itself NOT fulfilling the PROMISE they made in their own promotion.