Firkins Chrysler Jeep Dodge Ram

Bought a 2025 Jeep over a week ago with the help of salesman, Kaine Gibson. Since having nightmares with purchasing vehicles from other dealerships, we were pleasantly relieved to have a smooth buyin salesman, Kaine Gibson. Since having nightmares with purchasing vehicles from other dealerships, we were pleasantly relieved to have a smooth buying experience here at Firkins. Kaine understood what we had dealt with explaining our previous purchase of a "lemon" from another dealership and was patient with our final decision. From having more choices to choose from with Firkin's inventory to paperwork with the finance department and Aaron Hoffer, we were very pleased and amused by the "down to earth" people we worked with getting our purchase done. We bought a Firkin Jeep!!! ((( no pun intended 😁 ))) G.Hughes Tampa, FL More

Steve in Service managed all issues and updates for my Jeep. Great job! Thank you! Jeep. Great job! Thank you! More

Very good service and communication with the service personnel and I would recommend the, to other people personnel and I would recommend the, to other people More

Greg in the service department was outstanding. He was very professional, knowledgeable, courteous, and respectful. I appreciate his help and advice. Thank you. He was very professional, knowledgeable, courteous, and respectful. I appreciate his help and advice. Thank you. More

Awesome! !! Service advisor, Jon Curtis provided 5 Star Plus assistance. He is the BEST EVER! !! Service advisor, Jon Curtis provided 5 Star Plus assistance. He is the BEST EVER! More

I had an excellent experience purchasing my new used car. The selection was impressive, and the entire process was backed by great service and outstanding customer support. Truly a top-notch experience from The selection was impressive, and the entire process was backed by great service and outstanding customer support. Truly a top-notch experience from start to finish! More

Firkins was full of helpers! They kept the lines of communication open and did not try to get us to come into the dealership without letting us know that they would be able to co They kept the lines of communication open and did not try to get us to come into the dealership without letting us know that they would be able to come close to our deal. They did not waste our time. They beat several competitors and saved us a great deal of money. We drove two hours to the dealership. They hands-down beat everyones deal within a 100 mile radius. Everyone from sales to management to finance was super helpful and they worked as a team to earn our business working every angle to get the job done. Jenna shared a little history about the family owned dealership and it sounds like they are good people that truly care and I know they are proud of their work family! Bravo Firkins! Thank you, Brad, Jenna ,Andy, and Aaron! More

Great experience purchasing my Jeep from Firkins. My salesman Kaine was fantastic and very knowledgeable. Everyone I dealt with was throughout the buying process were wonderful. Would definitely r My salesman Kaine was fantastic and very knowledgeable. Everyone I dealt with was throughout the buying process were wonderful. Would definitely recommend this dealership. More

Firkins is very organized and efficient! I took my 2021 Chyrsler Pacifica in to get a recall fixed on the back up camera. My van was fixed in an hour. The dealership was very clean with inte I took my 2021 Chyrsler Pacifica in to get a recall fixed on the back up camera. My van was fixed in an hour. The dealership was very clean with internet, tv and wonderful snacks while waiting. My service Rep Greg was very cordial and accommodating. Superior Service! Thank you Firkins for your fabulous customer service! More

I brought my 2021 Gladiator in 6 months before this last service appt with the same noise in the rt front wheel. I was told that is just the way Jeeps sound. The noise persisted so I had another appt to lo service appt with the same noise in the rt front wheel. I was told that is just the way Jeeps sound. The noise persisted so I had another appt to look at it again. This time I was told that the caliper was bad in that wheel and would need to be replaced. I was informed the parts would be there the next day and they would have it fixed. I called and was informed the the parts didn't make it so it would be until Monday to get the parts but they don't receive a truck on Monday so it would be Tuesday. So this was 5 days without the vehicle. On Tuesday after I called again and was told that the wrong brake hose was delivered. I was told that it was being overnighted and they would have first thing in the morning. Guess what? I called at noon to see when I could pick up my vehicle and was informed the part was not there and it would be another day. At this point I called the service manager and was given nothing but attitude and excuses. He told me I was lucky because he had cars that had been sitting there 6 months waiting on parts. That really didn't instill a lot of confidence in the dealership or service dept. All I wanted to know was truthfully when the Jeep was going to be done. The manager said he would call the parts depot and call me right back. Guess what? No call. The next day the service writer called and said that it would be ready at noon and come and get it then. I picked it up and Guess what? The same grinding noise is still there but now it is worse. The mechanic said it is tire noise. I have driven this Jeep for 3 yrs so I think I know what tire noise is. I want it fixed before the warranty runs out but there is no Jeep service Dept in the area with a good rating. During this whole experience I made all the calls to the service dept and the only call I received was to come pick my vehicle up. It took 7 days to replace a brake caliper??????? Hope this helps someone. I don't write reviews but they keep bugging me to rate them so here it is. More