Firkins Chrysler Jeep Dodge Ram

Unresolved mechanical issues with brand new car Purchased a brand new car and on the way home noticed a strong shake from the front end. Have taken the car back twice and the dealer is not able to Purchased a brand new car and on the way home noticed a strong shake from the front end. Have taken the car back twice and the dealer is not able to resolve the issue. Problem being escalated to Chrysler for assistance. Sales team has washed their hands of the issues after selling me a defective car and has done nothing to reimburse me for missed time at work and driving hundreds of miles back and forth to the dealership to fix a brand new car. Sales manager had a bad attitude when discussing the issues at hand. Will not buy from this dealership again. More

Excellent Very professional. Took care of my needs in a timely fashion. They got the work estimated to my satisfaction. I will come back to get the work done Very professional. Took care of my needs in a timely fashion. They got the work estimated to my satisfaction. I will come back to get the work done More

Excellent service in a timely Manor. I bought a car from firkins and always take my service needs there. Very happy with service and appreciate all employees that take care of me. Special I bought a car from firkins and always take my service needs there. Very happy with service and appreciate all employees that take care of me. Specially Joe Murphy. Thank you. More

One of the best dealership experiences I have had. From the beginning at service write up everyone was very friendly (Pretty good for a Monday morning). The car was in service within 15 minutes of my s From the beginning at service write up everyone was very friendly (Pretty good for a Monday morning). The car was in service within 15 minutes of my scheduled appointment. Chad, the service technicion was very professional in showing me some issues with my vehicle. All in all, it was a pleasurable experience. I will be returning for sure. More

Honest dealership I brought in my 2012 Charger about a headlight issue, I’m so use to having big dealerships rip me off. This was not the case. Derek and the mechanic C I brought in my 2012 Charger about a headlight issue, I’m so use to having big dealerships rip me off. This was not the case. Derek and the mechanic Chad we’re both very honest and helpful with resolving and find a realistic solution. More

Outstanding Appt for 720 with Joe Murray. Out by 830. Thanks Joe for always taking such great care of customers. Joe is the reason I drive jeep. Best service Appt for 720 with Joe Murray. Out by 830. Thanks Joe for always taking such great care of customers. Joe is the reason I drive jeep. Best service More

Recall on steering damper. The service area is like an assembly line. Well organized. Service rep communicated very well. Even the rental car experience was great. I didn The service area is like an assembly line. Well organized. Service rep communicated very well. Even the rental car experience was great. I didn’t expect a smooth process, given the sales experience (with the final paperwork) was a major disappointment. More

Finally Fixed! I finally have my car fixed after months of run around from another dealer in my town. I was told by everyone that my 2016 Challenger R/T could not be I finally have my car fixed after months of run around from another dealer in my town. I was told by everyone that my 2016 Challenger R/T could not be fixed (my 4 wheel alignment was way out of specs). I brought my car to Firkins Dodge and they fixed the problem within 1 hour. Kudos to the technician that fixed it and Derek in the Service Department that understood my problem right away and did what had to be done to get it fixed. A big Thank You to everyone at Firkins that helped to solve the problem very quickly.There is no doubt about it, my next car purchased will be from Firkins. I will continue to use Firkins for all of my repairs from now on. It really is a shame that I had to travel to another town to get my car fixed, the dealer in my town should not even be in business because they were only trying to sell me a new car, not fix the one I purchased. Thanks Again! More

Committed to Customer Service Sometimes cars have glitches that are by no fault of the dealership. Unfortunately, my car was having some gremlins that needed to be addressed. The s Sometimes cars have glitches that are by no fault of the dealership. Unfortunately, my car was having some gremlins that needed to be addressed. The service department went above and beyond to address the problem. Joe Murray is committed to customer service and a pleasure to work with. I wouldn't take my Jeep anywhere else! More

Great service department and always goes above and beyond. Great service department and always goes above and beyond to help with any and all concerns that we may have. Always a pleasure to work with. Great service department and always goes above and beyond to help with any and all concerns that we may have. Always a pleasure to work with. More