Firkins Chrysler Jeep Dodge Ram

Staff made a difficult situation easier. They diagnosed and repaired the problem quickly. Unfortunately, I cannot eat enough free bagels while waiting to offset the cost of the work being do They diagnosed and repaired the problem quickly. Unfortunately, I cannot eat enough free bagels while waiting to offset the cost of the work being done on my Dodge Ram 3500 purchased from Firkins. More

Richard was excellent. Very knowledgeable and professional. It also is a plus that he is extremely handsome. Outstanding service. I will be back again and thank you! Very knowledgeable and professional. It also is a plus that he is extremely handsome. Outstanding service. I will be back again and thank you! More

Excellent service team!!!! Great service team.!! They identified that my wrangler had a recall and they worked it in with an oil change. They also provided me accommodations fo Great service team.!! They identified that my wrangler had a recall and they worked it in with an oil change. They also provided me accommodations for the additional service time. More

Went in to purchase a new Dodge Challenger While I arrived at the dealership knowing exactly what car I wanted and had my loan pre-approved, the sales team did an excellent job of facilitating While I arrived at the dealership knowing exactly what car I wanted and had my loan pre-approved, the sales team did an excellent job of facilitating the process and offering me options. Mark Gray was my salesperson and was very helpful in getting everything processed and the car ready for me. I would definitely recommend Firkins and Mark to friends and colleagues looking to buy a car! More

Exceptional Went above their call of duty to make sure the car was fixed. Battery was bad and it needed some wiring work done for the air bag light that was on. Went above their call of duty to make sure the car was fixed. Battery was bad and it needed some wiring work done for the air bag light that was on. More

Mr, Joe Murray Mr, Murray was very polite and handled the difficult requisition of a Radio for my 2017 300C Chrysler. The attentiveness of all personnel in the servi Mr, Murray was very polite and handled the difficult requisition of a Radio for my 2017 300C Chrysler. The attentiveness of all personnel in the service department and checkout were very helpful during repair and payment procedures. Because of Mr, Murrays excellent handling of everything, Firskins will be my first choice when it comes time to trade as long as the sales department is as ethical and caring as Mr, Murray. I thank him for a superior treatment of an old Vietnam Veteran. No one could have surpassed his performance. Thank you Mr Murray. More

Team Work/Exceptional, Outstanding Service I came in for service, Joe Murray is very professional and is quick to respond to issues in a quit, and confidential room. While walking into the serv I came in for service, Joe Murray is very professional and is quick to respond to issues in a quit, and confidential room. While walking into the service waiting area after my initial check-in with my 2009 vehicle, I was greeted by Bobbie (Using Patrick Sylver business card but had her name on it.) Bobbie is the vehicle upgrade & Protection. I explained a previous experience I had with a sales person and she said she would like to introduce me to a true Firkins Sale person because she just knew she could help me. She then introduced me to Theresa Stevens. Theresa took time to discuss what I was looking for and jotting information down on my quest for a new vehicle. During the time she was to attend a meeting for 1 1/2 max. During this time Mr Murray explain what was going on and the cost to repair my 2009 car (confidential room), he provided me with a rental car for the day since repairs were to take awhile. While waiting for my rental to be checked out, Bobbie was right then ensuring I was being helped and moving in the right direction and she let me know Theresa Stevens would be coming out of her meeting soon, so be patient. Once the meeting concluded for Theresa, she begin her process to help me in buying a new JEEP. Theresa was QUICK and done miles of work to prepare me for a great experience in working with her team in getting me out quickly and worked hard with the financing along with Damian Ireton, Finance Manager. Not sure of the other gentleman who introduced himself to me, but he was going to evaluate my 2009 vehicle for cost. While waiting in the Sales area for all the paperwork, a very kind man looked over his office and said Congratulations on your new vehicle." Theresa came around the corner and said "we are all set", lets go complete the paperwork. While talking with the Damian Ireton, he indicated Theresa told him about my 90 year old Mother and Mother-in-Law and driving them around town. The 2019 Jeep did not have any running boards, Theresa explained that to the Finance Manager, so he knew I needed running boards as part of the package. Anyways, I can't say enough about the team at Firkins and the efficiency of the areas that assisted Theresa. I also can't believe my experience from start to finish on that Friday August 16th. 2019. Theresa told me to come early Saturday for the running boards to be installed, I did and Sean was right there to assist me in the service work and I was out in no time. Theresa was there as expected, and she took me out to the vehicle to show me how to take off the top and rear roof if I want to ride in the open air. Thank you so much for your team effort and collaboration in getting me into a 2019 vehicle. You guy should be complemented for outstanding service. There is one person that kept checking on how I was being served, her name was Shirley W. She was very sincere in what she knows about Firkins and the help they provide with Customer Service. Sincerely, Kathleen Goeller More

Ron was Fantastic! I set an appointment for 8:00AM for an oil change and Ron quickly and courteously sent me through and done in 30min!! He also followed up with me in t I set an appointment for 8:00AM for an oil change and Ron quickly and courteously sent me through and done in 30min!! He also followed up with me in the waiting area. More

Excellent Service and Work Joe took really good care of me from check in to letting me know everything was done and the car was ready to go. They cleaned and vacuumed the car so Joe took really good care of me from check in to letting me know everything was done and the car was ready to go. They cleaned and vacuumed the car so it looked great when I picked it up. More

Amazing was a great experience to deal with this dealership .would buy from them again .Was in and out quickly The team was great to work with . was a great experience to deal with this dealership .would buy from them again .Was in and out quickly The team was great to work with . More