Firkins Chrysler Jeep Dodge Ram

Super Mostly dealt with service booth Joe Murry. Appointment, drop off, phone calls with status and compleation. Couldn’t be better. !customer service pro Mostly dealt with service booth Joe Murry. Appointment, drop off, phone calls with status and compleation. Couldn’t be better. !customer service pro ! Put him in charge More

warranty and recall service Joe was extremely accomodating and helpful when I brought my van in for warranty and recall work. He made the process simple and easy and quick. He w Joe was extremely accomodating and helpful when I brought my van in for warranty and recall work. He made the process simple and easy and quick. He was very polite and professional and eager to help. More

Grill issue The paint on my Renegade 2016 grill was coming off. Of course the warranty just expired but Joe took care of the issue for me and only cost me a 50.0 The paint on my Renegade 2016 grill was coming off. Of course the warranty just expired but Joe took care of the issue for me and only cost me a 50.00 copay. Thank you Joe! More

Routine maintenance and check out "noise" As usual Joe Murray was the best. He explains everything and was very helpful in making a smart decision. He is always helpful and courteous. As usual Joe Murray was the best. He explains everything and was very helpful in making a smart decision. He is always helpful and courteous. More

Way better than expected! I was extremely happy with the level of professionalism that I received from everyone. I was kept up to date during the entire time my Trackhawk was i I was extremely happy with the level of professionalism that I received from everyone. I was kept up to date during the entire time my Trackhawk was in their care and the problem was quickly identified and handled. I will definitely return for any service needs based on my experience. Thank you. More

Made the drag of car buying much better We worked with Bert he was excellent over at the pre-owned location. Worked with us to get a great deal and made everything relatively painless with t We worked with Bert he was excellent over at the pre-owned location. Worked with us to get a great deal and made everything relatively painless with the car buying experience. We would highly recommend Bert to anyone and the whole Firkins family. Very happy with our purchase. More

Professional Team I was able to buy the vehicle of my choice with terms satisfactory to me. I am still waiting on floor mats Jeff Gray promised. I was able to buy the vehicle of my choice with terms satisfactory to me. I am still waiting on floor mats Jeff Gray promised. More

Always a good experience I had an annoying recall but Joe was very good about scheduling me a quick and convenient appointment. He made sure he had my truck back to me fast! I had an annoying recall but Joe was very good about scheduling me a quick and convenient appointment. He made sure he had my truck back to me fast! As busy as they are he knows how important my work truck is to me. They always do their best to take care of me when I'm there. More

Excellent We have been using Firkins for years, It's easy to schedule, staff is friendly, waiting area is nice. Even when they are busy (always) they make an ef We have been using Firkins for years, It's easy to schedule, staff is friendly, waiting area is nice. Even when they are busy (always) they make an effort to let you know what's going on. More

Amazing Service but problem is still unknown and unresolved FIVE STARS for our Service Advisor, Joe Murray's consideration; he actually offered a loaner vehicle. I applaud him for his patience (my husband had t FIVE STARS for our Service Advisor, Joe Murray's consideration; he actually offered a loaner vehicle. I applaud him for his patience (my husband had to go to work so he was a little on edge and kept calling Joe over and over wanting answers). THREE STARS for overall service because I still have the same problem with my vehicle that I had when it was dropped of five days ago. Although, they tested the codes and did a road test they were unable to identify why I'm having jerking/harshness when I accelerate sometimes. Another unknown issue was addressed BUT I'm still having the same issues which worries me (mainly because my warranty will be expiring soon). We purchased this vehicle from Firkins less than two years ago, I'm hoping whatever this unknown issue is doesn't force us to have to buy another one sooner than later. More