Firkins Chrysler Jeep Dodge Ram

Air Suspension replacement pump on my 2011 Grand Cherokee Joe Murray has been great, but the air suspension pump on my 2011 Jeep Grand Cherokee Overland has been replaced 3 times. During my first visit while Joe Murray has been great, but the air suspension pump on my 2011 Jeep Grand Cherokee Overland has been replaced 3 times. During my first visit while testing the suspension it was overfilled with nitrogen to check for a suspected leak, and burst the right rear shock. Actually, it burst a line which was only discovered when the shock was being replaced resulting in another delay. I paid over $1200 for that repair. After about a month the pump started to blow fuses. I brought it in and you replaced the fuse for only $150. It blew 3 more fuses with me replacing them so I brought it in for another pump. On my last trip one of the pump valves was loose and it lost gas again. I can understand things happen in a shop, but if it wasn't for Joe's support I'd be looking somewhere else for service. More

Customer Service Lacking, Great Car Service Unless I am doing it wrong, it sure does take a long time to be acknowledged. I had an appointment and after I pulled in I waited for quite a long whi Unless I am doing it wrong, it sure does take a long time to be acknowledged. I had an appointment and after I pulled in I waited for quite a long while until someone acknowledged I was sitting in my car. Several people made eye contact with me but all seemed to just ignore me. Once someone came to help they were very kind but it seemed like he was trying to make up for my wait. The service to my car has always been great and I have no complaints. The initial customer service could be better. More

Joe gets it done! Came in early, 7am, and Joe was already there. He gets it done! Joe is always ready to get the service needed done. Good donuts! Came in early, 7am, and Joe was already there. He gets it done! Joe is always ready to get the service needed done. Good donuts! More

Great customer service and attention to detail. Ken is a great guy, knowledgeable, and outstanding service. The proximity of the dealer is convenient. The understanding of my vehicles model is a plu Ken is a great guy, knowledgeable, and outstanding service. The proximity of the dealer is convenient. The understanding of my vehicles model is a plus. More

Rare and pleasant I am not one who writes reviews, but I must say I was more pleased with the car buying experience offered here than I’ve been in a very long time. The I am not one who writes reviews, but I must say I was more pleased with the car buying experience offered here than I’ve been in a very long time. The sales manager, Fred, and salesman, Bert, offered an accommodating and hastle free transaction. Most dealers use a lure and bump technique to capitalize off buyers whereas Firkins stayed honest and true. I recommend this dealership! More

They did a good job, but they did not honor my coupon. I gave them a 4 because they would not honor my coupon. And I did not have my I phone with me to get one of their coupon. the one I had came to me fro I gave them a 4 because they would not honor my coupon. And I did not have my I phone with me to get one of their coupon. the one I had came to me from Chrysler. Not happy about that. More

Joe Murray is the Best Besides a regular check-up, we needed a major A/C repair. Although it took longer than originally estimated, Joe kept us updated on the progress and g Besides a regular check-up, we needed a major A/C repair. Although it took longer than originally estimated, Joe kept us updated on the progress and got our vehicle back to us as soon as possible. More

Oil change Usually the service is great but this time after my car was completed I was disappointed that when I didn’t hear the page that the cashier did not che Usually the service is great but this time after my car was completed I was disappointed that when I didn’t hear the page that the cashier did not check the waiting area. I waited an extra 40 minutes because I was in the restroom when paged. After waiting 2 hours for oil change and tire rotation I saw my car was ready and went to my service advisor who told me the car was finished some time ago. Note I was the only women in the reception area and the cashier had visited the guest area multiple times in the 40 minutes More

Professional service On time for my service appointment. I was informed of parts needed. My car was completed on the same day, The staff was friendly and professional from On time for my service appointment. I was informed of parts needed. My car was completed on the same day, The staff was friendly and professional from start to finish! More

Fantastic! My service agent was kind and considerate. I arrived very early for my appointment and was taken care of immediately. My SA explained that our truck My service agent was kind and considerate. I arrived very early for my appointment and was taken care of immediately. My SA explained that our truck's service plan was ending and described the new plan we could purchase and what it entailed. He was so patient. More