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Firkins Chrysler Jeep Dodge Ram
Bradenton, FL
2,204 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,204 Reviews of Firkins Chrysler Jeep Dodge Ram
November 29, 2019
buying new car Our experience with Firkins Dodge was very close to no stress. Shawn Clarke was great and was very helpful in getting us exactly what we needed. Our experience with Firkins Dodge was very close to no stress. Shawn Clarke was great and was very helpful in getting us exactly what we needed. More
by MARTICHUCK
Verified CustomerEmployees Worked With
Shawn Clarke
November 29, 2019
Top notch service! I always get great customer service each visit. Joe is always quick to respond and accurate with information he shares with me. He’s always profession I always get great customer service each visit. Joe is always quick to respond and accurate with information he shares with me. He’s always professional and keeps things moving along so I don’t have to wait long times. More
by jpestka2018
Employees Worked With
Joe Murray
November 28, 2019
Great Service They went above and beyond got me the deal I needed to put me in the Rubicon of my dreams. Mark Gray did a great job as our salesman. I will be They went above and beyond got me the deal I needed to put me in the Rubicon of my dreams. Mark Gray did a great job as our salesman. I will be a returning customer. More
by billiam0616
Employees Worked With
Mark Gray
November 28, 2019
Straightforward This place was straightforward with price and process. The sales staff were very nice and easy to deal with. I would recommend my friends if in need o This place was straightforward with price and process. The sales staff were very nice and easy to deal with. I would recommend my friends if in need of a used car. More
by TheFunGuy
Employees Worked With
Scott Betti, Royce Oliver, Todd Lee
November 28, 2019
2016 patriot i went in planning on paying cash. they made a deal for a halt price down payment and a low monthly payment saved me money . i went in planning on paying cash. they made a deal for a halt price down payment and a low monthly payment saved me money . More
by b.mann96
Employees Worked With
Jeff Gray, Royce Oliver, Jason Byram
November 28, 2019
Great service preformed in a timely fashion. We are new to Florida so we were a little concerned abound finding a dealership to survive and repair our 2017 Ram 1500. When we experienced an issue We are new to Florida so we were a little concerned abound finding a dealership to survive and repair our 2017 Ram 1500. When we experienced an issue with our u connect we took it to Firkins. Issue was resolved in less than an hour and was covered under our Mopar extended warranty. Thank you Firkins More
by aewarner2
Employees Worked With
Sean Averso
November 28, 2019
Poor Customer Service in Collision Shop .I just had the most poor service experience. I called my Nissan dealer that used to be Firkins to get a recommendation on a body shop. I am returning .I just had the most poor service experience. I called my Nissan dealer that used to be Firkins to get a recommendation on a body shop. I am returning my leased 2016 Rogue in January and AIM did my vehicle condition report saying that my small dent needs to be fixed and it should be around $200. The dealership recommended Firkins Collision. I contacted Firkins yesterday online and Mike called me back and we arranged that we would meet at 2:00 today. I also discussed what AIM said the cost should be (and I have it in writing). Mike said it could be a little more if there needs to be paint or a little less if not. I got to Firkins at 2:00. No one was in the office-I waited around 5 minutes before someone stuck their head out and I said I am here to meet Mike. The person said Mike is not back from lunch yet-I thought that was odd since we had an appointment. I waited another 10 minutes without anyone around and then Bryan asked if I could be helped and I told him the same. He said he would check on Mike. In another 5 minutes, Bryan got back and said Mike just returned. I waited another 5 minutes hearing from no one and Bryan asked me to fill out a form with my information. I waited another 5 minutes and Bryan came back and said he would do the estimate. We went out and he did the estimate and I told him about the AIM information. He came back with an estimate of $614. He said that was because paint was probably needed. My concerns here are many. 1. Mike never showed up after our conversation. 2. I had to wait approximately 30 minutes for an appointment where someone apparently had a long lunch according to the others in the shop. 3. The estimate is way different than AIM said it should be. 4. There was never an apology of the time and misinformation. I drove 30 minutes to get to this appointment and I choose Firkins because of the recommendation by Nissan of Bradenton. This is unacceptable in how to treat a customer. Obviously, I will go elsewhere for this business. I later wrote to the management and Mike called me. He said he had to go to Sarasota for parts and was in heavy traffic coming back (two people told me he was at lunch). He apologized that I waited but said anyone could have taken care of me not just him. The problem is no one was there to help. He then said about the price that if I can find a better price from a reputable collision shop, he could match it. Unbelievable. I will get a better price and why would I go back to Firkins after this? More
by ron
Employees Worked With
Bryan Moore, Mike Davidson
November 28, 2019
GPS update Sean was very helpful and was fair about the process. He also understood my problem and worked hard to correct it. I was pleased with the service I re Sean was very helpful and was fair about the process. He also understood my problem and worked hard to correct it. I was pleased with the service I received from Sean. More
by rvguy4u
Employees Worked With
Sean Averso
November 26, 2019
Excellent service and courteous. This was our 1st experience with Firkins service and we were extremely pleased with the knowledgeable way they knew of and took care of our problem po This was our 1st experience with Firkins service and we were extremely pleased with the knowledgeable way they knew of and took care of our problem pointing out that it had been done wrongly in the first place. They ordered the new part and called us when it arrived and fixed it to our satisfaction a day later. We will certainly do business with them again if the need arises. More
by mpvdc
Employees Worked With
Sean Averso, Stephanie Matthews
November 26, 2019
Great sales people Had an awesome salesman and Todd and Lee I would buy from that man again very nice experience very friendly informative and easy to work with love the Had an awesome salesman and Todd and Lee I would buy from that man again very nice experience very friendly informative and easy to work with love the experience More
by smego5
Employees Worked With
Jason Byram, Todd Lee, Ron DeAtley
