Firkins Chrysler Jeep Dodge Ram

Courteous Salesmanship, Excellent outcome. I recently lost my 2005 Altima to a crash and decided on a pickup as my next vehicle. A review of dealership online listings for the model I wanted l I recently lost my 2005 Altima to a crash and decided on a pickup as my next vehicle. A review of dealership online listings for the model I wanted lead me to the Firkins Used Vehicle Department. I was greeted by Dave Verhelle and my journey began. Dave was professional, listened to my requests and presented my with a vehicle from their web site listings that I had interest in. Dave allotted me plenty of time to inspect the vehicle, answered questions and provided me the opportunity to test drive the truck. During the price negotiation phase, Dave was pleasant and professional. I was never left with the feeling of being pressured and the negotiation was smooth and direct. Final outcome.... I drove home in my purchased pickup truck. Thank You Dave, I shall be back when our family reaches the point of requiring a 3rd vehicle. More

Purchasing a new Jeep Sahara David listened to what we were looking for and showed us options to consider. He told us about new features of the 2020 vehicle and answered question David listened to what we were looking for and showed us options to consider. He told us about new features of the 2020 vehicle and answered questions about various aspects of the vehicle. He made sure we understood differences in several vehicles to help us choose which one would best suit our needs and preferences. More

Pick up vehicle on time Customer service was Great! When we arrive they were already willing to take my keys and looking into the computer to look up with was wrong.. Not was Customer service was Great! When we arrive they were already willing to take my keys and looking into the computer to look up with was wrong.. Not wasting anytime waiting we were done ...that's what I call fast service ..My Jeep has no problems ! More

Joe gave me great care The only complaint would be, to have receive the same vehicle Ram Truck loaner when my warranty work was being performed so I could perform the same t The only complaint would be, to have receive the same vehicle Ram Truck loaner when my warranty work was being performed so I could perform the same tasks. More

Best car buying experience Very professional, they are actually concerned about doing what makes you happy and fitting your needs. Will definitely be back for purchases down the Very professional, they are actually concerned about doing what makes you happy and fitting your needs. Will definitely be back for purchases down the road! More

How come I had to pay when I have to pay a high price warran Did a service back in May 2019 and was charged $97.00 for a oil change and rotation of tires.... was told my warranty would not cover.....it cost me e Did a service back in May 2019 and was charged $97.00 for a oil change and rotation of tires.... was told my warranty would not cover.....it cost me enough for this warranty what happened....??????? More

Excellent services Overall visit from the beginning to the end was great. Ricardo really worked with my son and did an excellent job with getting us a good deal on this Overall visit from the beginning to the end was great. Ricardo really worked with my son and did an excellent job with getting us a good deal on this first car More

Great understanding of the customers needs and price range This is my second experience with Shawn Clarke within a year, he is more of a customer service representative with great people skills as opposed to a This is my second experience with Shawn Clarke within a year, he is more of a customer service representative with great people skills as opposed to a successful sales associate. I think in short time he would be an excellent manager within your organization, I spent 37 years in the service- sales business in Mgt., I hope you take advantage of his talents or somebody else probably will. More

Service It was pleasant , efficient and timely. Patrick Sylver listen to my concern and was tentative to my need. Very knowledgeable and respectful. Refer oth It was pleasant , efficient and timely. Patrick Sylver listen to my concern and was tentative to my need. Very knowledgeable and respectful. Refer others to him. More

Fixed another dealerships error! We had a.problem.from Fermans in Lutz. Our A.C. Was leaking inside the cabin and causing mold. After.having to miss a couple days of work for.multiple We had a.problem.from Fermans in Lutz. Our A.C. Was leaking inside the cabin and causing mold. After.having to miss a couple days of work for.multiple visits the problem.persisted. We.decided.to take it to THE line and right away they identified and repaired the problem. Germans never placed.The A.C. Cover back in after doing a filter.swap. I will try and work with Germans to get our 300 dollars back. More