Firkins Chrysler Jeep Dodge Ram

Service experience Service advisor Ken Haluska was exceptional in his effort to resolve my problem. Unfortunately the problem turned out to be the design of the instrume Service advisor Ken Haluska was exceptional in his effort to resolve my problem. Unfortunately the problem turned out to be the design of the instrument cluster. The lower half of digits on the display are tinted. The shading seems to vary, which is distracting. I've been told that this occurs on all Longhorn models. In my opinion the tinting should removed. More

Outstanding Service Scott Betti is a one of kind in the car industry. I have never met someone in his line of work who I trusted more. Whenever I go to buy a car I'm cont Scott Betti is a one of kind in the car industry. I have never met someone in his line of work who I trusted more. Whenever I go to buy a car I'm continually disappointed by the snakes I meet at these places, but not here. Firkins lived up to the great reviews, and I have never been more happy about a purchase since I bought my home a few years back. The car is amazing, but finding a person like Scott made this a memorable experience. More

Trust As usual Ken and the rest of the staff he brings in to help with whatever my concerns are, are very thoughtfully resolved. They even try to clean up p As usual Ken and the rest of the staff he brings in to help with whatever my concerns are, are very thoughtfully resolved. They even try to clean up problems created by another dealership! I can never say thanks enough to Ken and his fantastic co workers! They are a God send to customers and your dealership! More

Fast efficient service Always easy to make an appointment within a week. Fairly rapid service. They don’t push extra services on you. Pretty much a flawless experience. One Always easy to make an appointment within a week. Fairly rapid service. They don’t push extra services on you. Pretty much a flawless experience. One small thing to note would be for them to remove the hang tag and old window reminder sticker and throw away. They tend to leave those in the car on passenger seat for you to dispose of. More

Jeep air bag recall Excellent service from Derek. Also had a service engine light on that was fixed no question. Loaner car provided was brand new. Could not recommend mo Excellent service from Derek. Also had a service engine light on that was fixed no question. Loaner car provided was brand new. Could not recommend more. More

Firkins on 1st is very warm and welcoming, my service advisor Richard crewes was very kind and knowledgeable about what I needed and helped us in a prompt ma on 1st is very warm and welcoming, my service advisor Richard crewes was very kind and knowledgeable about what I needed and helped us in a prompt manner More

Had a great experience with Jeff, no one else. Terrible customer service in collision department on Friday 10/25 around 10:00AM. Totally ignored, felt I was bothering whoever I asked for help, he n Terrible customer service in collision department on Friday 10/25 around 10:00AM. Totally ignored, felt I was bothering whoever I asked for help, he never identified himself. Also left with a rental car that had tires under deflated as I pulled out. Is this a common problem? I know the answer, that’s not part of Firkins. Let me ask you. Would you recommend your collision department and your rental car company. I think you know my answer. More

Buying a new vehicle Firkin's is a very reputable dealership. They have an excellent service department. We just bought a new vehicle and the sales rep, Shane, was awesome Firkin's is a very reputable dealership. They have an excellent service department. We just bought a new vehicle and the sales rep, Shane, was awesome. He took the time to find out what specifically we were looking for in a vehicle and explained different options that were available. It was also a fun time!! We had a great experience!! More

Not a good experience Lack of communication car was done never got a call to inform me about it. Person who took my keys even asked if I was waiting I told him No!!! He ask Lack of communication car was done never got a call to inform me about it. Person who took my keys even asked if I was waiting I told him No!!! He asked me for my cell number so he could call me when they were done but he never did. They closed and left for the day. I called to see if my vehicle is ready and the guy replied do you want to buy a car I said no. I just want my car he replied I’m salesman they left from the service department. How am I supposed to get home now I live in Tampa ! I was really upset I had to find someone to take me home and pay them. Later my son in law tells me that my car is ready for me to pick up it’s already 8:14 pm they said that Joseph mMurray went to the shop and took it out for me so I was relieved I was already crying. I just want to say thank you to him for coming back to do that for me! More

Outstanding Quality & Customer Service I am thrilled with my new Jeep and Firkins made buying it easier than i anticipated. Very happy with the entire process. I have been using their servi I am thrilled with my new Jeep and Firkins made buying it easier than i anticipated. Very happy with the entire process. I have been using their service department for about 7 years since moving from Sarasota and have always been pleased with their service as well More