
First Team Honda
Chesapeake, VA
Filter Reviews by Keyword
By Type
Showing 71 reviews
From the moment Malachi Williams greeted us at the door until I drove the car off the lot he was with us. His calm and knowledgeable manner put us at ease and made the deciding process less stressful. Mala until I drove the car off the lot he was with us. His calm and knowledgeable manner put us at ease and made the deciding process less stressful. Malachi was reassuring and accessible. He walked through all of the steps with us answering questions with confidence and friendliness. We arrived without an appointment but we’ were treated with VIP level attention. Malachi walked me through all the innovations and helped me make careful decisions about the systems. He even had us singing and dancing as he showed us around the service department and introducing us to the folks who would take us through the purchasing steps. More
Very disappointed in this dealership from the "fenagling" with price when buying 2021 CR-V to today needing new tires with at 31kmiles. Tires Hankook stated for 70k miles. Left message to be contacted by man with price when buying 2021 CR-V to today needing new tires with at 31kmiles. Tires Hankook stated for 70k miles. Left message to be contacted by manager a week ago and they can't bother to return call to discuss. Emailed tire manufacturer to discuss and they said they don't really have a warranty for new cars only those who buy tires from them for repeat business. Another consumer rip-off. Buyer Beware! More
This dealership is awesome! Uncle Todd, Uncle Tommy and Amanda are awesome and they worked so hard for me to get exactly what I wanted! Uncle Todd, Uncle Tommy and Amanda are awesome and they worked so hard for me to get exactly what I wanted! More
Waiting weeks for management to return call after he "wrapped" his head around it..ie: my car....basically stolen $1000.00 to do half the work and left the car in pieces....but my reviews are blocked by "wrapped" his head around it..ie: my car....basically stolen $1000.00 to do half the work and left the car in pieces....but my reviews are blocked by A.L.jr himself I'm sure so that should tell you about them...why I bothered to buy 3 cars from them if they're not competent enough to fix it without searching for ways to suck money out of you is beyond me...they will not be going back to incompetent people. More
Worst dealership service department I have ever dealt with. First I had an issue with my A/C (there was a recall on) & had to pay for it and when it stopped working again very soon after they finally fi with. First I had an issue with my A/C (there was a recall on) & had to pay for it and when it stopped working again very soon after they finally fixed it as a recall issue. Then I take it for the “life time oil change” as I have done in the past and they do other service I did not want and charged me for it! This dealership is very shady. Do not recommend them. More