First Team Honda

Went for an 11 o clock appointment for an alignment and was told it would be ready within an hour and I requested a shuttle home. The shuttle came after a hour and I was told the job would be done after lu was told it would be ready within an hour and I requested a shuttle home. The shuttle came after a hour and I was told the job would be done after lunch. My car was not ready for 6 hours later causing me to not have a ride back to work. There wasn't an apology offered. More

Great Service!! I Purchased the 2021 Honda CRV. My experience was awesome. Everyone was attentive to my needs. Tommy Hancock was the best. He made sure all of my questions were answered and that I w experience was awesome. Everyone was attentive to my needs. Tommy Hancock was the best. He made sure all of my questions were answered and that I was satisfied. I appreciate all that he did. I highly recommend First Team Honda. Thank You More

I was so nervous about purchasing a vehicle. I haven't had a car payment since 2007. My vehicle ended up being totaled so, I didn't have a choice. I had to get another vehicle. Terrell was the first perso had a car payment since 2007. My vehicle ended up being totaled so, I didn't have a choice. I had to get another vehicle. Terrell was the first person I saw when I drove into the car dealership. He really put me at ease by asking me questions about the type of vehicle I was looking for. He was very knowledgeable, friendly and trustworthy. Those are very important traits to have when you're trying to sell a vehicle. He made my car buying experience easy, smooth and surprisingly fast. I'm telling everyone that I know to buy a vehicle from First Team Honda! Everyone that I encountered at the dealership was very friendly. It was great meeting with Amanda and going over all of the details of my purchase. She was very nice and honest! Thank you Honda First Team for my 2017 Chevrolet Equinox! I absolutely love it! More

This is my 3rd purchase with this particular dealership. My salesman Anton Smith has been the only one that I’ve purchased my cars from. He’s very attentive and considerate. The Honda Team has always been v My salesman Anton Smith has been the only one that I’ve purchased my cars from. He’s very attentive and considerate. The Honda Team has always been very kind and has made me feel like family. If you live in the Western Branch area, get your vehicle from them. You will not be disappointed. More

To say I am satisfied with the purchase and the service I experienced from First Team Honda is an understatement! I purchased a pre-owned Toyota Camry last month. Working with Jeff “Motor” Malone was an abso experienced from First Team Honda is an understatement! I purchased a pre-owned Toyota Camry last month. Working with Jeff “Motor” Malone was an absolute pleasure! Not only did I leave with a “new” car, I also made a new friend! I had to bring the car back for some minor things which were promptly addressed that day! While the car buying process is ultimately a business transaction, it was fun! After test driving a few cars, I had initially picked one vehicle. I came back the finalize the deal. However, someone else beat me to it (that was completely due to my stubbornness!). So, I had to start the process again! Jeff knew what I was looking for. I decided to go to grab some lunch while he searched all of First Team’s inventory (not just Honda’s). When I called to tell him I was on the way back to the dealership and let him know that I found a vehicle I’d like to check out while searching their website during my lunch, he had picked the exact car I did! If you’re looking for a new or preowned vehicle and want to have fun with plenty of laughs in the process, go visit Jeff “Motor” Malone! Shout out to the sales manger, Brandon as well. He ensured the process went smooth, and despite my moment(s) of hard headedness, I left satisfied and a vehicle I love! Thank you, First Team Honda! More

I went to get an oil change on my 2019 CR-V and out of the 3 service advisors mine is the one who thinks she doesn't have to wear a mask. On the front entrance doors to the dealership it is displayed "mas the 3 service advisors mine is the one who thinks she doesn't have to wear a mask. On the front entrance doors to the dealership it is displayed "masks required" and from the looks of it everyone that works there had one on except Diane Johnson. First team, if she is not going to follow your own rules than she does not need to be interacting with the public. More

TERRIBLE!!! I Waited 3 hrs yesterday to sign papers for a new suv,After going over the deal,an hr later this so called (BRANDON) COMES AND SAYS I WILL OWE $595.00 MORE ,SAYS THE FORGOT TO TELL ME, Some kin a new suv,After going over the deal,an hr later this so called (BRANDON) COMES AND SAYS I WILL OWE $595.00 MORE ,SAYS THE FORGOT TO TELL ME, Some kind of Acquisition fee, SO I TOLD HIM I WOULD GIVE HIM THE DISC THAT GOES INTO MY MERCEDES THAT I HAD TO BUY OUTRIGHT AND WE CAN CALL IT EVEN HE AGREED!!!! BUT GUESS WHAT HE LIED I GUESS HE THOUGHT I WOULDNT NOTICE AT SIGNING ALL MY PAPER WORK BUT I DID AND CONFRONTED HIM WHICH HE SAID HE HAD TO CHARGE ME. SO MY QUESTION IS HOW MANY OTHER CUSTOMERS HAD HE SCAMMED THAT DIDNT NOTICE??? BUYER BEWARE, HE IS A BALD FACE LIAR!!! More

Douglas A. Young is a great salesman! Definitely come to him, he knows exactly what he is doing! Definitely helps you find the perfect car! him, he knows exactly what he is doing! Definitely helps you find the perfect car! More

!!!!!! I feel played !!!!!!I purchased a 2007 Hummer H3 !!!!!! I feel played !!!!!! I purchased a 2007 Hummer H3 from them on December 6th. I told them I needed a reliable vehicle to get to and from a ne !!!!!! I feel played !!!!!! I purchased a 2007 Hummer H3 from them on December 6th. I told them I needed a reliable vehicle to get to and from a new job I just aquired. I was very interested in the Hummer knowing I could get to work in pretty much any weather. Not even 2 weeks later I bring it back because it would cut off going down the road. Also they never changed the oil even though they said they did before I purchased the vehicle. Finally got them to do that. They would only look for the issue I expressed if I paid for it. 2 days after that I take it to a technician to find out why the oil light keeps coming on. He States that the rear main seal, drive shaft seal and the oil sending unit are all leaking bad for just over 2000 dollars I can fix all the issues. He also stated Wellthat there is so much oil under there that there is no way they did know about these leaks. Needless to say the Hummer is now a yard ornament . I can't afford to pay for the service so for over 2 weeks now I have had to drive my mom's car to work and back as the Hummer leaves it's Mark on the driveway. Am I pissed? You bet I am. I'm not saying don't purchase cars from them, all I'm saying is don't purchase a NO WORRANTY car without checking it over completely before you purchase one. There is even an idiot light that is undone somewhere. I hear the dinging, but no light comes on for it. Very shady on this experience. More

Update on Experience with First Team Honda engine light came on 21 days after I purchased it, dealership has limited warranty but when I called was given the run around on it, thank goodness I engine light came on 21 days after I purchased it, dealership has limited warranty but when I called was given the run around on it, thank goodness I bought an extended warranty and it should cover it, really didn't like the feeling I got when there was a problem, codes on the vehicle, same code as I got, prior to me buying it so I feel like they knew, very disappointed, I guess I need to carry a code tool with me to check the codes myself, lesson learned but I cannot in good faith recommend this dealership since it was , call your warranty, not let us fix it, I mean really, in the first 30 days, no sense of responsibility, what would of happened if I hadn't bought the warranty???????? UPDATE TO REVIEW: Service manager called me today to check on vehicle, had a great conversation about what was going on, what to expect and felt very good about the situation... I believe lack of communication was the problem, I really should of been referred to someone when I complained instead of speaking with my salesman, not his fault, he was just out of his wheel house. I love this vehicle and although this dealership is out of my way for service I would definitely consider going there due to the follow thru from Keith the Service Manager, thank you Keith!!! I appreciate you taking the time to call me and talk to me about what was going on and listening and not being on the defense to my concerns, it really went a long way in changing my mind and this review More