First Team Honda

There more worried about getting your money then helping you First team Honda is full of cramp. The only thing they want is your money and there very unpleasant. I been to 10 dealerships in the past week and by First team Honda is full of cramp. The only thing they want is your money and there very unpleasant. I been to 10 dealerships in the past week and by far this is the worst. They lie to you and tell you things about a car that not even true. Pretty much the customer is an idiot and there car geniuses. Need to hold training on customer service, not B.S in customers. More

Unpleasant experience. There are many areas in which this dealership could improve. They tend to rush the customer into deciding on a product, beg them for high rating on t There are many areas in which this dealership could improve. They tend to rush the customer into deciding on a product, beg them for high rating on their Honda Survey, and once the deal is complete their lazy Salesperson doesn't take the time to go over the features of the car with you and says read the manual. The finance representative beg the customers to purchase the extended warrany then gives the customer a guilty for not buy. If everyone on their team from sales to service would simply do their job, their would be no need to ask the customer for high survey reviews.. Basically, I would not recommend this dealership. More

Service First Team in Chesapeake has terrible service!!! Had an appointment at 8 am and waited over two hours for an oil change and tire rotation!!! Don't use First Team in Chesapeake has terrible service!!! Had an appointment at 8 am and waited over two hours for an oil change and tire rotation!!! Don't use them!!! I give them a rating of F!!! More

Only a HONDA for me! When I was young I needed a car (used) every 5-10 years. Now that I am in my "golden years" I splurge and buy a new HONDA every two years. I bought a When I was young I needed a car (used) every 5-10 years. Now that I am in my "golden years" I splurge and buy a new HONDA every two years. I bought all 13 Honda's from FIRST TEAM HONDA on Western Branch Blvd. My salesman, and the only one I buy my cars from, is D.A. Young. Now this guy really knows his stuff and will treat you with courtesy and dignity. D.A. is both knowledgeable and committed to getting his customers the best deal possible. I trust him explicitly. The service department is unbeatable. I don't have to spend the day waiting for my car to be ready. I love how approachable all the service staff are and the manner in which they address any issues. I never had any major problems with my cars because they are too new to have major problems but I do go in for the recommended service, free state inspections, etc. Make a visit. Talk to D.A. Young and decide for yourself. You'll be glad you did. More

Well Worth the Drive Whether You Live Near or Far Family Honda #6..my son finally traded in our 1st Honda, the '99 Accord (274,000 miles) we bought new for a used CRV. Gotta love those Hondas. First T Family Honda #6..my son finally traded in our 1st Honda, the '99 Accord (274,000 miles) we bought new for a used CRV. Gotta love those Hondas. First Team Honda did a GREAT job for us, if any LOCALS are in the market. Once Dixie-Anna (392-2048) in their internet search dept located the vehicle we were looking for, saleswoman Ashley (439-0774) took over and made sure everything went smoothly. Don't think we could have found a better deal anywhere, and we tried...lol. Would have saved time just going to First Team to begin with. We'll definitely be going back the next time we need a car. Nice to see a car dealer where pushiness is NOT the norm. More

2014 Honda Civic experience Writing this review a little late, but I was in the market a few months ago to purchase a 2014 Honda Civic. I shoppes all the local dealers on price a Writing this review a little late, but I was in the market a few months ago to purchase a 2014 Honda Civic. I shoppes all the local dealers on price and availability, First Team came in with the most competitive quote with an out the door price a few hundred (Not Much) below Hall Honda. So I proceeded to start the process of purchasing the vehicle from first Team. I was told for the price I was purchasing the vehicle ($20,500-Out the Door) they would need to order the vehicle form another dealer since the package I wanted was not on the lot, and it would take a few days to get the vehicle not a big deal right(Put a 500 dollar deposit)? Wrong! a week we went by and no calls or updated info on expected delivery, I had to call every other day to get a hold of the sales person to try and get an update but he said that the GM was working on it and that any updates would come from him. So another week goes by without any updates, so now I decide to go to the dealer and an update from the GM, waited over 20 minutes to get my sales person and then an additional 30 minutes to talk tot the GM. The GM was not helpful at all and in the end I ended up asking for my deposite back since it appeared nothing had been done to obtain the vehicle. Long story short I ended up going to Hall Honda and getting my price matched and they had the vehicle on the lot. I really wanted to give this dealership a try since it seemed smaller and I like going with local and home grown businesses(Big Mistake!), but I have to say that Hall treated me so well and there service department is awesome! More

Disgusted Paid $10,000 cash for a 2003 Accord. I bought it while it was raining....clear coat is peeling horribly and with less than 20,000 miles I had to spend Paid $10,000 cash for a 2003 Accord. I bought it while it was raining....clear coat is peeling horribly and with less than 20,000 miles I had to spend $4,000 replacing the water pump and clutch. Called and was told I would be called back and it would be made right....that never happened. Avoid at all costs. More

I bought a 2012 Honda Crosstour it was in for service 3 times in 9 days.while they were test driving my vehicle they were in an accident and they did not call me for two and a half hours. The sales staff h times in 9 days.while they were test driving my vehicle they were in an accident and they did not call me for two and a half hours. The sales staff has absolutely no respect for their customers.Three days later I'm stillwaiting to find out what they're going to do to replace my new car that they had an accident with during a test driveI do not recommend this dealership to anybody that wants an honest car dealer More

I have been trying to get my car serviced correctlyfor 1 month, first time part was not ordered, second time wrong part was ordered, third time part was ordered wrong again and my car is still not fixed. month, first time part was not ordered, second time wrong part was ordered, third time part was ordered wrong again and my car is still not fixed. I have been inconvenience so badly and it's like that's ok. I am driving my car that might fail me and all I get is the "the third party company is sending the wrong part. Oh the part that you ordered/asked them to send, what happened to the check system to avoid last minute issues. I have called several times before I bring my car in to avoid any mishaps only to be told everything is on schedule/ready to go. So I have been driving on a failed inspection sticker for one month because I keep getting excuses. I am told on one hand that the other company is to blame and then told we messed up in the same sentence. I just want my car fixed and get a inspection sticker saying my car is fixed and meets Virginia State inspections. First Team started this project and they will fix/finish this project. Lets see what will transpire with this issue or what/who First Team would like me to do to get my car fixed correctly by them or get someone/other people involved to resolve this issue. I am eager to see just how this note will prompt attention to solve my issue finally. I am so frustrated, I can even say the words I want to say and still be considered a lady! More

I love this dealership and especially our salesman DA Young. He has sold us 3 Honda's. He is professional, courteous and truly cares about every aspect of the process. Whenever I bring in my verhicle Young. He has sold us 3 Honda's. He is professional, courteous and truly cares about every aspect of the process. Whenever I bring in my verhicle I make sure to come in and see him. He is the best. More