First Team Toyota - Service Center

Worst customer service and inadquate vehicle repair. I would never purchase or recommend anyone purchase a vehicle from First Team Toyota. Every time I have taken my vehicle in for any type of car inspec I would never purchase or recommend anyone purchase a vehicle from First Team Toyota. Every time I have taken my vehicle in for any type of car inspection/repair, when I get it back I am presented with a new problem that I DIDN'T have prior to taking it in for service. The worst part is that the service rep doesn't returned my calls, acted as if my concern for my proper car repair was aggravating him, and communicated to me with a negative attitude. When we did communicate I remained courteous and polite but in return I was spoken to with a frustrated tone and he even had the audacity to say "You're the one with the broken vehicle, we are trying to fix it!" I have purchased 5 vehicles in my lifetime from various dealerships on Western Branch Blvd. and I have never experienced anything like this, the customer relations and poor car service that I've experience at First Team Toyota. More

Came in for an oil change Took my car to get an oil change. Get in my car and the check engine light, VCS light and my Track light was in. Don’t know much about cars but I do k Took my car to get an oil change. Get in my car and the check engine light, VCS light and my Track light was in. Don’t know much about cars but I do know that those lights should not be on after an oil change. After driving half way home and having to take my car back to the dealership twice. I’m very unhappy and my whole morning spent driving back and forth. Been coming here for years. Will not be coming back More

Service department Towed a Toyota truck here with a leaking brake line. They said they couldn't fix it. Tried to sell me a new truck. Toyota dealership very disappointi Towed a Toyota truck here with a leaking brake line. They said they couldn't fix it. Tried to sell me a new truck. Toyota dealership very disappointing More