Fitzgerald Countryside Hyundai

Nightmare on Clearwater street!!!!!!!!! In mid November of 2016 I purchased a 2013 Hyundai Genesis. The car deal was seemingly normal with one peculiarity, It was to be registered in Texas. In mid November of 2016 I purchased a 2013 Hyundai Genesis. The car deal was seemingly normal with one peculiarity, It was to be registered in Texas. I was on leave at the time from a tour of duty in Japan and thought it a good idea to acquire a vehicle and was visiting Tampa. The dealership however assured me that this was nothing they couldn't accomplish and I went on my way with a new car at a relatively fair price. I drove the car to Texas where it was to be stored while I finished my last few months in Japan. As early January rolls around i'm greatly concerned because the car in storage has temp tags that have been expired since December 14th, almost a whole month! When I had finally got a hold of the dealership the plates had magically shown up at that instant and they overnighted them to Texas and when a dealership offers to overnight something like that across the country it's because they screwed the pooch. My suspicions of course were confirmed when the tax office said the plates were processed weeks before but I didn't think too much of it because the issue was resolved.....or so I thought. As the end of March rolls around I'm being nagged by my financial institution about the whereabouts of the vehicles title!!!(I forgot to mention they've been nagging for 5 months). After realizing very quickly that title is nowhere to be found, I went all the way to the tax office to do a vehicle inquiry (not fun, not fun at all). They gave me the inquiry come to find out Fitzgerald sent the title to Hyundai finance which is not even close to the financial institution i'm using. After a lengthy conversation with Hyundai finance over the phone they couldn't find the title. So I called the dealership (keep in mind i'm in Texas so I can't just walk in and start raising xxxx). The lady in the title department I won't say her name to protect her privacy but her initials are JAIDE!!! JAIDE had a jar of excuses sitting right on her desk and a chimpanzee with a crayon in the corner keeping the jar full. JAIDE first of got angry as to how I would have the audacity to call Hyundai finance and try and find my title. She then gave me about ten excuses as to how this happened and said the dealership would fix it and that was the last I heard of her until a week later after I got more threats from my financial institution and I called JAIDE and said xxx. I guess she forgot about me and a car having no title didn't matter in the least bit so I got a lawyer and started making plans to rescind the car deal. This stirred up the hornets nest because the general manager Mr.Coffey decided this was now serious since he was about to hack up 20k from under his mattress. I thought this would all be solved but I soon learned that the head honcho has two chimps in the corner with crayons filling up an even bigger jar with little slips of paper that have ready made excuses on them. In Mr.Coffey's defense he did get a duplicate title to Navy Federal and the lien holder changed to them but that was an expectation that came with the purchase of the vehicle that never was fulfilled. Then the big question came WHAT DO YOU PLAN TO DO TO REMEDY THE SITUATION AND COMPENSATE FOR THE 5 MONTHS OF ABSOLUTE SUFFERING AND ROUNDABOUTS AND LIES AND EXCUSES TO A CUSTOMER??? I had a neat proposal that the dealership pay 5 months in car payments (which is quite generous considering I could have just left the xxxx thing in a field for them to pick it up since there was no title, or who knows I could have been an alcoholic that gotten drunk and killed a nice family walking the dog with the vehicle bringing the dealership into a nice multi million dollar court case since they sold me a vehicle and there's no title). In conclusion i'm not going to tell anybody not to buy or to buy from this dealership but what I will tell you is you should NOT buy from any Fitzgerald auto mall just to be safe. In addition to the legal problems you will have you will have problems with the car also. The first month I had it the vehicles battery went out and it needed an alignment. Pay the few extra dollars for a dealership that knows what it's doing!!!!!!!!!! More

Perfect car deal This dealership was totally professional and upfront. Knowledgeable salesman, extraordinary service, totally accommodating. There was no haggling a This dealership was totally professional and upfront. Knowledgeable salesman, extraordinary service, totally accommodating. There was no haggling and we got a good deal both on our old car and our new one. Our salesman even presented us with a bottle of wine as we drove out with our gorgeous, new Genesis. More

Perfect First Time Buyer Experience! David was absolutely amazing in helping me get my own first car. Did quite a bit of shopping around with sketchy people but going to Fitzgerald Clearw David was absolutely amazing in helping me get my own first car. Did quite a bit of shopping around with sketchy people but going to Fitzgerald Clearwater Hyundai and meeting David was such a great relief! I was very unsure on a lot of things but David went above and beyond to make sure that I understood everything crystal clear and that I was happy. He has such a great personality and seems very dedicated to making people happy. Thank you, David for helping me find my new-to-me 2015 Hyundai Elantra! I love it! Also a big thank you to Andy Stahl for getting that whole process rolling :) More