Fitzgerald Countryside Hyundai - Service Center

Dealership could not see me that day. I had a dead battery and my time was urgent! I had a dead battery and my time was urgent! More

Worst Dealership I have ever been to. Months ago, went looking for a 2024 Genesis GV80 with third row seating. I was told that Genesis does not make a GV80 with three rows. Bought my G Months ago, went looking for a 2024 Genesis GV80 with third row seating. I was told that Genesis does not make a GV80 with three rows. Bought my Genesis GV80 with third row seating in St Petersburg. Front Passenger side tire went flat. Took this dealership 6 hours from start to finish to patch my tire. Went to schedule an oil change and wanted them to fix the same tire that was still losing air. Website says open till 6 on Saturdays. Left several messages. No call back until Monday. Only to find out that the Service Center does not service Genesis vehicles at all on the weekends. Only Hyundais till 3. People spoke to were rude as if I was stupid to assume I could service my vehicle according to the information on their website. Will travel out of my way to avoid this dealership. Will not purchase any vehicle from a Fitzgerald dealership in the future. More

I had terrible Customer Service in the Hyundai Service Department today at Fitzway for my Palisade ( and to think I bought my car here a few months ago) Department today at Fitzway for my Palisade ( and to think I bought my car here a few months ago) More

I talked to Troy Jackson to schedule a service appointment, and I have a difficult situation because I work full time and will be traveling soon, and Troy did an outstanding job working out a day appointment, and I have a difficult situation because I work full time and will be traveling soon, and Troy did an outstanding job working out a day and time to take my in for repairs. He was very patient and understanding about the limited availability I had to get my car worked on. His professionalism and care was refreshing and extremely helpful when I thought it would be stressful. More

Junked stats? ! Hard to understand why they have such a high overall rating when all I’m seeing are low ratings stating the same thing - service department is supe ! Hard to understand why they have such a high overall rating when all I’m seeing are low ratings stating the same thing - service department is super slow! Worst experience today. My time is more valuable than to wait multiple hours for simple service. Oil change & tire rotation 2+ hours of waiting. Should have been the first appointment today. Don’t understand why it took so long. Nobody kept me informed or seemed to care. Once I got it home - realized they didn’t even clear the dash & now I keep letting alerts that service is due. Smh More

Worst place for service ever. .took over 3 hours just to get an oil change..no need for things like that to happen .took over 3 hours just to get an oil change..no need for things like that to happen More

Great prices, great people but service is extremely poor to say the least . Takes 2 months to get a service appointment and they could give a rats butt about your situation. It is what it is. Waiting for C to say the least . Takes 2 months to get a service appointment and they could give a rats butt about your situation. It is what it is. Waiting for Corporate Hyundai to return my call. I'm not impressed More

On 8/2/23, I took my Sonata to Fitzgerald for a recall to fix a computer security problem. I was told when I made the appointment that it would take about an hour to fix. About 2 hours later, I got my car ba fix a computer security problem. I was told when I made the appointment that it would take about an hour to fix. About 2 hours later, I got my car back. On 8/8, My insurance company sent me an email notifying me that the module that reports my driving was inoperable. The Fitzgerald technician had neglected to replace it when he downloaded the Security program. That, on top of the rest of my Fitzgerald experience that morning, has led me to believe that if you like incompetence with inattention to entail, then Fitzgerald may be the dealership for you. Howard Farris More

On March 7/23 brought my truck to be service for some electrical problem the was creating issues with the dashboard, shifter control, and navigation screen, 5 days later I got a call the ABS need it to electrical problem the was creating issues with the dashboard, shifter control, and navigation screen, 5 days later I got a call the ABS need it to be replace they fix it cost $ 2.040 that was on march 11 on march 14, truck broke down with the same old problems, I don't think this dealer have one good experience tech on Ram trucks, they are big on Jeeps. The service people need to have better communication with the customers More

Had 1pm appt and girl took keys told her it was recall and waited an hr and asked about car and was told I had to see advisor well why wasnt I told when I got there. Then they said I would have to wait 2h and waited an hr and asked about car and was told I had to see advisor well why wasnt I told when I got there. Then they said I would have to wait 2hrs more. Got car and left 1st and last time I will service there. I should of been told to see advisor and told girl I'll be outside till car is ready and she said ok. She took keys said do u have appt I said yes for recall and took car which they parked and never even looked at it. Very poor service. New port richie dealership definitely has a much nicer staff and ur dealership should make sure customer is taken care of. This problem would of been resolved upon arrival especially when u have an appt. Training in customer service is definitely needed More