Fitzgerald Toyota Gaithersburg

Neeha Bhasin, our sales consultant, demonstrated impressive knowledge of the cars we chose to test drive and ability to listen. She was patient, timely, friendly and professional throughout the proc impressive knowledge of the cars we chose to test drive and ability to listen. She was patient, timely, friendly and professional throughout the process. More

Mr. Keith William was a very helpful, friendly and ready to help (me) representative. He made me feel very comfortable by explaining my options and providing me with great customer service, making my purcha to help (me) representative. He made me feel very comfortable by explaining my options and providing me with great customer service, making my purchase quick, easy and fun. Thanks to Mr. Keith Williams, I made a great choice by selecting my new rav4. THANK YOU! I appreciate his knowledge, expertise and friendly persona. I will recommend anyone who is interested in buying or leasing a Toyota to contact Mr. Keith Williams at Fitzgerald Lakeforest Toyota! More

Harry Dayal provided options and gave a bright opinion as to what would "fit" perfectly. And he was absolutely right. He didn't just wanna make a sale, but to make the RIGHT SALE for me to be happy. to what would "fit" perfectly. And he was absolutely right. He didn't just wanna make a sale, but to make the RIGHT SALE for me to be happy. More

Harry Dayal - 5 stars (* * * * *) Phil Formichelli - 5 Harry Dayal - 5 stars (* * * * *) Phil Formichelli - 5 stars (* * * * *) Nancy Wilkes - 1 stars (*) I wish we left Fitzgerald Auto Mall with as m Harry Dayal - 5 stars (* * * * *) Phil Formichelli - 5 stars (* * * * *) Nancy Wilkes - 1 stars (*) I wish we left Fitzgerald Auto Mall with as much excitement as we entered or have left in the past (after purchasing our last two cars). However, what seemed like the experience we have known to love and enjoy -- left a sour taste in our mouth. Nancy Wilkes was not just rude but undermined my parents because they were asking questions or providing additional information at the time of purchase. I was there in person witnessing the whole situation and I have never seen anyone who is purchasing a brand a new car treated this way or get shut when asked questions. Her condescending responses seem to indicate the behavior that she was talking to someone uneducated -- where in fact both my parents have graduate level degrees (PHD and Masters). I was so frustrated with her behavior that I actually told my parents to buy none of the add-on sales she was trying to make -- really you are going to try and sell more after being rude to me??? Where did you get your customer service training??? More

Why is it that when you purchase a used car from Fitz Mall in Gaithersburg ,you have to bring it back the next day for repairs ? This is bull crap !! Also the sales manager should not be insulting custo Mall in Gaithersburg ,you have to bring it back the next day for repairs ? This is bull crap !! Also the sales manager should not be insulting customers intelligent when there is an issue with the car they had purchased !!! I don't feel that I will be a returning customer in the future after purchasing ( 2 ) vehicles from Fitzmall in Gaithersburg and had to bring them both back for repairs . It was a very stressful purchase !! More

We were happy with the Service dept., but not with the sales department and that is why I am giving the review that I did. Our salesperson was very disorganized and did not really go over details of the sales department and that is why I am giving the review that I did. Our salesperson was very disorganized and did not really go over details of the car, we had to continue to ask him how things worked. He seemed more concerned with just getting the deal done and moving on to things he had to do. He did set up the Bluetooth, but I had questions and needed help with the radio, but he said just read the brochure and figure it out ourselves. The service dept. (Mike Smith in particular) really helped me with the radio and additional phone questions. Unfortunately, our new car had to have exhaust work done on it before we even really drove it. Alex Clothier and Mike the technician were very helpful and seem to have taken care of everything. We will see! More

Attentive to my needs, objectives. Friendly. Respectful. Willing to work with us to get the product we wanted for the price we wanted to spend. Willing to work with us to get the product we wanted for the price we wanted to spend. More