Fitzgerald Toyota Gaithersburg

Waited 3 hours for a scheduled oil change, after being given a 1 hour estimate. Wasting customers time is not a priority. Advisor left without notification and invoice was sitting unattended for about 1/ given a 1 hour estimate. Wasting customers time is not a priority. Advisor left without notification and invoice was sitting unattended for about 1/2 hour which would have been longer if I hadn't gone up for a status report. I recommend planning on dropping the car off for the entire day if you decide to go there. I have no problems with their service and price but the 0 rating is deserved based on how long it took, being this was scheduled 2 days ahead of time! More

I first worked with Harry Dayal. It was an absolute wonderful experience. He answered all my question, was polite and friendly and made me feel he was truly interested in listening to my needs and help wonderful experience. He answered all my question, was polite and friendly and made me feel he was truly interested in listening to my needs and helping me find the best car and price for what I wanted. I had been to two other Toyota dealers before coming to Fitzgeralds and walked out because I felt pressured to make decisions and buy things I was not interested in. That was not my experience with Harry and because he exhibited much patience and no pushiness, it made me want to do business with this dealer. I met with Harry on Tuesday and told him I wanted to think things over and that I would get back with him on Wednesday. He said that was fine. The more I thought about our conversation, the more I thought I am ready to buy the car we discussed. When I called on Wed. he told me he was not in that day, but would be happy to come in and meet me or he would arrange for me to meet with Neeha Bhasin. I chose not to make him come in and agreed to meet with Neeha. Meeting with Neeha was an absolute joyful experience. She was extremely helpful in every aspect of helping me complete the process, financing, drove me to return my rental car, made sure my car was cleaned and ready for me and in my opinion did everything above and beyond what good customer service is supposed to be about. My experience here was excellent and because of that, I will share it with others who I know are looking to buy new or used cars. If all the staff are like Harry and Neeha, I certainly understand why this dealership is so successful. Thank you for a wonderful experience for something which could have been extremely stressful! More

Mr. Oscar Garcia was an excellent sales person, friendly, courteous and helpful. He had recently sold a car to my daughter as well, he suggested a vehicle that met my needs at a price that suited my wallet, courteous and helpful. He had recently sold a car to my daughter as well, he suggested a vehicle that met my needs at a price that suited my wallet, with the bells and whistles that I liked. I would certainly recommend him to anyone I knew that might need a vehicle. He worked well with his Manager to make the sale. More

My experience at Fitzgerald Auto mall was very pleasant. Amir Kaplan and Christopher Collins went above and beyond service. They made my stay at Fitzgerald Auto mall. They care for the welfare of the people Amir Kaplan and Christopher Collins went above and beyond service. They made my stay at Fitzgerald Auto mall. They care for the welfare of the people.They handled business in a very timely matter. Made me feel very comfortable.I recommend Fitzgerald Auto Mall anytime. I got the automobile I needed. I'm a satisfied customer. Thank you Evangelist Jeanette A. Valentine More

I purchased my third Toyota Camry last week and had the privilege of working with Ali Shirazi. He was absolutely wonderful to work with. This was truly the best experience in purchasing a car. He was very privilege of working with Ali Shirazi. He was absolutely wonderful to work with. This was truly the best experience in purchasing a car. He was very informative, professional, patient, and flexible and made me feel very relaxed and comfortable. I am very grateful. More

Neeha Bhasin, our sales consultant, demonstrated impressive knowledge of the cars we chose to test drive and ability to listen. She was patient, timely, friendly and professional throughout the proc impressive knowledge of the cars we chose to test drive and ability to listen. She was patient, timely, friendly and professional throughout the process. More

Mr. Keith William was a very helpful, friendly and ready to help (me) representative. He made me feel very comfortable by explaining my options and providing me with great customer service, making my purcha to help (me) representative. He made me feel very comfortable by explaining my options and providing me with great customer service, making my purchase quick, easy and fun. Thanks to Mr. Keith Williams, I made a great choice by selecting my new rav4. THANK YOU! I appreciate his knowledge, expertise and friendly persona. I will recommend anyone who is interested in buying or leasing a Toyota to contact Mr. Keith Williams at Fitzgerald Lakeforest Toyota! More

Harry Dayal provided options and gave a bright opinion as to what would "fit" perfectly. And he was absolutely right. He didn't just wanna make a sale, but to make the RIGHT SALE for me to be happy. to what would "fit" perfectly. And he was absolutely right. He didn't just wanna make a sale, but to make the RIGHT SALE for me to be happy. More

Harry Dayal - 5 stars (* * * * *) Phil Formichelli - 5 Harry Dayal - 5 stars (* * * * *) Phil Formichelli - 5 stars (* * * * *) Nancy Wilkes - 1 stars (*) I wish we left Fitzgerald Auto Mall with as m Harry Dayal - 5 stars (* * * * *) Phil Formichelli - 5 stars (* * * * *) Nancy Wilkes - 1 stars (*) I wish we left Fitzgerald Auto Mall with as much excitement as we entered or have left in the past (after purchasing our last two cars). However, what seemed like the experience we have known to love and enjoy -- left a sour taste in our mouth. Nancy Wilkes was not just rude but undermined my parents because they were asking questions or providing additional information at the time of purchase. I was there in person witnessing the whole situation and I have never seen anyone who is purchasing a brand a new car treated this way or get shut when asked questions. Her condescending responses seem to indicate the behavior that she was talking to someone uneducated -- where in fact both my parents have graduate level degrees (PHD and Masters). I was so frustrated with her behavior that I actually told my parents to buy none of the add-on sales she was trying to make -- really you are going to try and sell more after being rude to me??? Where did you get your customer service training??? More