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Fitzgerald Toyota Gaithersburg
Gaithersburg, MD
1,452 Reviews
Located on the east side of the I-270 Interstate, our Maryland Toyota dealership, Fitzgerald Lakeforest Toyota, is the perfect place to buy your next new or used car. With a solid selection for all our customers, we extend our great service and value to our friends in nearby Rockville and all the way south to Germantown and beyond. If you need help getting here, give us a call at (301) 921-0300 or check out our store map and directions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:30 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,452 reviews
October 31, 2013
I checked several dealership trying to buy a new car and trade in my old one. I was extremely tired and my goal was not only to have the best deal moneywise but make sure that I would receive a quality of c trade in my old one. I was extremely tired and my goal was not only to have the best deal moneywise but make sure that I would receive a quality of car and future service. I had a better deal somewhere else but the way Khy Tilton and his people treated us was a game changer and I bought my new car here. I treally appreciate how Chris helped me and my wife. She had a medical procedure and was not feeling well. I asked Khy if he could take my wife home while I commplete the paperwork. Khy said yes and asked Chris if he could drive her home. Chris immediately agreed even it is not part of his job. Olga was very instrumental in preparation of our paperwork. Sheexplained us how the car's systems work and demonstrated all its new fatures. In the end Marcus very professionally prepared our financial papers and completed our sale. Great experience. Job well done. More
by VictorSloo
Employees Worked With
Khy Tilton,Marcus Beverly,Chris Collins,Olga Kuznetsova
October 29, 2013
Judith was extremely pleasant on the phone when I made the appointment and the same when I met her the next morning. On my last visit months ago, it was recommended that I get rear brakes and pads, powe the appointment and the same when I met her the next morning. On my last visit months ago, it was recommended that I get rear brakes and pads, power steering fluid change, and transmission/brake fluid changes. Since the total for all these services was very high, she recommended that I get the power steering fluid change later. She also gave me a discount when I did not have a paper coupon. This was really appreciated! I have been taking my car to LakeForest Automall for many years and will continue to do. My experience with Judith was truly exceptional. Thanks so much! Tojuana Fortune Grasty - Service Date 10/18/13 More
by tfgrasty
Employees Worked With
Judith Riccio
October 26, 2013
We were recently in a car accident and needed to buy a new car. Ali was extremely professional, courteous and friendly. He also went above and beyond to help us not only get the car we wanted, but make su new car. Ali was extremely professional, courteous and friendly. He also went above and beyond to help us not only get the car we wanted, but make sure the process was painless. The next time I need a car I would go back to Fitzgerald Toyota and work with Ali. We are very happy with our car and the service provided. More
by jenlb23
Employees Worked With
Ali Shirazi
October 25, 2013
Why is it that when you purchase a used car from Fitz Mall in Gaithersburg ,you have to bring it back the next day for repairs ? This is bull crap !! Also the sales manager should not be insulting custo Mall in Gaithersburg ,you have to bring it back the next day for repairs ? This is bull crap !! Also the sales manager should not be insulting customers intelligent when there is an issue with the car they had purchased !!! I don't feel that I will be a returning customer in the future after purchasing ( 2 ) vehicles from Fitzmall in Gaithersburg and had to bring them both back for repairs . It was a very stressful purchase !! More
by begk35
Employees Worked With
Sales manager, Harry Dayal,Neeha Bhasin
October 04, 2013
We were happy with the Service dept., but not with the sales department and that is why I am giving the review that I did. Our salesperson was very disorganized and did not really go over details of the sales department and that is why I am giving the review that I did. Our salesperson was very disorganized and did not really go over details of the car, we had to continue to ask him how things worked. He seemed more concerned with just getting the deal done and moving on to things he had to do. He did set up the Bluetooth, but I had questions and needed help with the radio, but he said just read the brochure and figure it out ourselves. The service dept. (Mike Smith in particular) really helped me with the radio and additional phone questions. Unfortunately, our new car had to have exhaust work done on it before we even really drove it. Alex Clothier and Mike the technician were very helpful and seem to have taken care of everything. We will see! More
by Olney2007
Employees Worked With
Yadi Najafi
September 28, 2013
Attentive to my needs, objectives. Friendly. Respectful. Willing to work with us to get the product we wanted for the price we wanted to spend. Willing to work with us to get the product we wanted for the price we wanted to spend. More
by matathi
Employees Worked With
Phil Formichelli,Kevin Flynn,Chris Collins
September 25, 2013
This is our third Hyundai from this dealer. Our salesman was John Dutton and he was extremely helpful in understanding our needs, helping us make a decision, showing us the various options and why they woul was John Dutton and he was extremely helpful in understanding our needs, helping us make a decision, showing us the various options and why they would be right for us. He spent time and effort in actually working with us in the car itself and answering our questions, pointing out features that were new to us, like the traction button etc. He was pleasant and worked hard to make sure we were satisfied, and dealing with him was an altogether pleasant experience. More
by SallyT
September 24, 2013
Harry and his crew was very helpful and accommodating on our visits. He even went out of his way to help us with a ride to the dealership to pick up the car from the Metro and helped keep the paperwork proc our visits. He even went out of his way to help us with a ride to the dealership to pick up the car from the Metro and helped keep the paperwork process speedy when we were on a deadline. More
by kelanichan
Employees Worked With
Harry Dayal
September 23, 2013
Service was great! Everyone was very professional and friendly. It was totally satisfy with the dealership. John Dutton was very helpful and helped me find the car that I wanted. friendly. It was totally satisfy with the dealership. John Dutton was very helpful and helped me find the car that I wanted. More
by cjimen20
September 17, 2013
Great overall experience with Caitlin and the rest of the staff. I actually contacted two other Toyota dealer prior to Fitzgearld. They made the whole process very simple and quick! staff. I actually contacted two other Toyota dealer prior to Fitzgearld. They made the whole process very simple and quick! More
by mhearn05
Employees Worked With
Caitlin Torrisi
