Fitzgerald Toyota Gaithersburg

Have been a Fitzgerald customer for nearly 20 years. Always fair, up front with bad news -- which since I have a 13-year-old vehicle with 230K miles, is SOP more or less -- and I do have confidence in t Always fair, up front with bad news -- which since I have a 13-year-old vehicle with 230K miles, is SOP more or less -- and I do have confidence in their judgment. Special kudos for Kimberly Ramsumair, because she is reliable, honest, accessible when you have questions, and always follows up with me on the condition of my vehicle. More

I have been dealing with car dealerships for many many year and this one is the best I have ever used! Fair prices, fast, honest, courteous and very knowledgeable staff. From the moment you pull in to t year and this one is the best I have ever used! Fair prices, fast, honest, courteous and very knowledgeable staff. From the moment you pull in to the moment they come get you to tell you the car is ready (as I sat at the desks they have so I can work while the car is serviced - nobody else has thought of that) the experience is world class. Somebody is making sure the customer experience is outstanding at it shows!!! More

I like fitzmall.com because it listed the price that you don't have to negotiate. It is very much what you see what you get. On this trip, I purchased a 2013 camry for my wife. The price was $20569.00. don't have to negotiate. It is very much what you see what you get. On this trip, I purchased a 2013 camry for my wife. The price was $20569.00. When I went in, a welcome employee told me about the car was only $500 rebate included in the Internet price which Toyota will give $500 more if I don't finance (I should have it in writing.) By the time signing the contract, I noticed that $500.00 was not given into the price even I did not finance. The contract person just treated the price with $1000.00 rebate already. Well, I have to say the sales person, yadolah najafi, was nice and handle everything professionally. However, whatever the price other people say, should have everything in writing. At the end, even I am not happy for not getting the $500. I am still happy with the Internet price. More

I overall enjoyed my visit. The staff was very courteous and kept me informed on the progress of my vehicle. I recommend this staff member. and kept me informed on the progress of my vehicle. I recommend this staff member. More

I have been a loyal customer at FitzMall Lake Forest Toyota for over 6 years. The staff there is very friendly and straight forward. So, just recently I got my new lease for Highlander. Neeha Bhasin di Toyota for over 6 years. The staff there is very friendly and straight forward. So, just recently I got my new lease for Highlander. Neeha Bhasin did an excellent job from the minute I walked in and got me out in a timely manner. My sales manager Jamie Shupe was working with me to get good deal that I wanted. Buying a car is sometimes tiring, and they made it easy as possible. It was a great experience. I would absolutely recommend everyone this dealership More

My wife sent an email inquiring about a Toyota Highlander hybrid that we were interested in buying and within hours we had a response from Caitlin Torrisi, the sales associate, verifying the one we wanted wa hybrid that we were interested in buying and within hours we had a response from Caitlin Torrisi, the sales associate, verifying the one we wanted was on-site and offering to assist us. Within 24 hours we had an appointment with Caitlin to meet. When we met Caitlin we were impressed by her friendliness, enthusiasm, attention to detail and work ethic. There were several times during the day when Caitlin went out of her way to help us and make the experience go as quickly and efficiently as possible. Never once did she pressure us into anything or steer us in another direction. My wife and I knew exactly what we wanted and Caitlin made it happen. In addition we were also impressed by the entire Lakeforest team. Every interaction we had with them was professional and courteous. We now have three Toyota vehicles from the Fitzgerald Lakeforest dealership and will be happy to give them our business again. More

I took my 2004 4 runner in for regular oil change.Dropped it off at 3 to pick it up the next day. Got a call at 5 to tell me that durning the inspection they found the cz boots leaking. Told them to go ahead it off at 3 to pick it up the next day. Got a call at 5 to tell me that durning the inspection they found the cz boots leaking. Told them to go ahead and change them. Saturday morning got a cal that a window had been left open part way over night outside. With the rain we had the interior was wet. They wanted to keep the car until all the work was done and they were able to dry the interior and detial it for free.I was given a loaner car free. With 123k all of the service has been done here. I've never had any trouble. They made a mistake, admitted the mistake and made it right. When the next service is due I'll be back More

We had a problem with our Toyota Sienna so we went to see the Service Director, Mr. Ed McCurry. Mr. McCurry was very knowledgeable and handled our situation with the utmost professionalism and immediately s the Service Director, Mr. Ed McCurry. Mr. McCurry was very knowledgeable and handled our situation with the utmost professionalism and immediately solved our problem; that is sincere service. It was a very pleasant experience. Mr. McCurry is definitely an asset to Fitzgerald Auto Toyota Service Department. Our Sincere Thanks! Ray and Eileen More