Fitzgerald Toyota Gaithersburg

All the service representatives I have worked with have been very knowledgeable and have kept me informed about the progress of the service and have been up front regarding costs. The waiting areas, restr been very knowledgeable and have kept me informed about the progress of the service and have been up front regarding costs. The waiting areas, restrooms and coffee/snack areas are kept clean. There have only been a couple of times when I have needed to use the loaner car program, but I am glad I purchased the Lifetime Benefits program when I purchased the car. It has been great to use the $35.00 coupon for oil changes or other service. More

This was an excellent experience in buying a new car. The salesman, the finance specialist, and the manager made us comfortable and did not try to oversell. They listened to our needs, and provided us w The salesman, the finance specialist, and the manager made us comfortable and did not try to oversell. They listened to our needs, and provided us with only the vehicle and options we wanted. More

I was very pleased with my experience with this dealership. Thomas was very helpful with getting me the vehicle I wanted. I got the perfect car for me. dealership. Thomas was very helpful with getting me the vehicle I wanted. I got the perfect car for me. More

Our family purchased a Subaru Forester here on 12/19/12. We had a wonderful experience at the dealership: very good selection; a price we thought was reasonable; and great service with our salesman and the We had a wonderful experience at the dealership: very good selection; a price we thought was reasonable; and great service with our salesman and the team of staff that worked with us. We drove in at 3pm, traded in our old car and rolled out of the dealership with our new SUV later that afternoon -- it was a very good, comfortable and personal experience. More

It's difficult to describe how friendly and helpful Judoth is to work with. She goes way beyond just good service to take care of her customers. I wouldn't go anywhere else to care for my car. I tru Judoth is to work with. She goes way beyond just good service to take care of her customers. I wouldn't go anywhere else to care for my car. I trust her and enjoy seeing her regularly. A+++ More

This deal was an overall great experience! From start to finish, I was treated in the friendliest, most cordial, most professional way possible. I found my car on the company website---a great starting poin finish, I was treated in the friendliest, most cordial, most professional way possible. I found my car on the company website---a great starting point. The price was almost too good to be true! My salesperson, Thomas Barker, contacted me promptly and set up everything that I would ever need with purchasing a car. (They even offer auto insurance here!) Even when I changed my mind about the which vehicle I wanted to purchase, Mr. Barker was patient, flexible, and offered various solutions to any problems I may have had. When I finally made it into the showroom, the rest of the staff was just as professional. Some even told me they felt like they knew me already! By the way, I'm VERY satisfied with my purchase. From start to finish, I couldn't ask for a more amicable experience! I will ALWAYS buy from Fitzgerald from this point forward! More

I was very happy with the service that I received at this dealership last on Friday, December 7 2012. I had previously been there three weeks prior for an oil change and came back to do a power steering flui dealership last on Friday, December 7 2012. I had previously been there three weeks prior for an oil change and came back to do a power steering fluid flush. Judith Riccio helped me out and was very pleasant. I was a repeat customer that had gone to Darcars of Silver Spring but after bad service, I am glad that I came back to Fitzgerald. More

This is my second purchase from the Fitzgerald Automotive Group within the last 6 months. The first was a new Toyota for me and this current purchase was for 2003 Hyundai for my teenage daughter. Both purcha Group within the last 6 months. The first was a new Toyota for me and this current purchase was for 2003 Hyundai for my teenage daughter. Both purchases proved to be very painless and over all I felt I got a very good deal in a very short period of time. I would definitely recommend this dealership and I would absolutely buy another vehicle from them in the future. They are a fixed sales price dealership. If you do your research before going, I think you'll find their pricing is very fair without the painful back and forth from other dealerships. The salesman who assisted me with this latest transaction is Dan McCarthy. He was very patient as I went through the car from top to bottom. When I did identify a slight mechanical problem he immediately got approval from the sales manager to repair the issue. I would recommend Dan as well. More

My wife and I were in the market for a mid-sized SUV, and ended up selecting the 2013 Hyundai Santa Fe. Initially, we were not expecting the Santa Fe to be a real contender for our purchase but after a test ended up selecting the 2013 Hyundai Santa Fe. Initially, we were not expecting the Santa Fe to be a real contender for our purchase but after a test drive this car became the #1 choice. Its quality and comfort surprised us, so off we went to start a deal. I contacted the Internet Sales department at Fitzgerald, and was hooked up with Thomas Barker. He was extremely prompt in his email responses, and was always very clear on pricing. He provided a complete breakdown (line by line) of the pricing on the car, and was willing to match pricing offered from the competition. In dealing with other internet departments, they were all very hesitant to provide such a detailed breakdown and would usually respond with, "when can you come in?" That's the whole beauty of Internet Sales, I DON'T WANT TO COME IN UNTIL I'M SIGNING PAPERWORK!! After receiving several quotes, I provided the lowest offered price to Thomas, and Fitzgerald matched it without hesitation. In addition, they offered a fair price on our "thoroughly loved" car, so that sealed the deal. While they did not have the exact model in stock my wife wanted, they promptly set out to reserve the next incoming model. We were initially expecting 2 weeks before delivery, and the car came in in 1 week! The paperwork and final steps were very laid back, and no real strong pressure on warranties, etc. We politely declined, and were on our way with our new car. We also interacted with Spencer Cummings (Sales Manager), who was very straight forward and polite. I have been around the car business my entire life as a result of my father's career, and I can honestly say I was never once was skeptical of what Spencer or Thomas was saying. They were very straight forward and honest, which is a rarity in most dealerships. Not once did I feel pressured to commit to a deal, or get the "this offer expires today" nonsense. I respect that greatly, and it made my wife and I very relaxed. I would highly recommend Fitzgerald Hyundai and specifically Thomas to any friend, family or acquaintance. As a matter of fact, family is how we came to Fitzgerald as my in-laws purchased 2 cars from them in the past 2 years. If you are looking for a dealership and staff to take the intimidation and stress out of car buying, look no further than Fitzgerald Hyundai. You will be treated fairly and receive top-notch customer service. Five star rating for me *****. More

I had been considering a used car but decided to check on getting a new car just to see what kind of deal i could get. I used some website (cant remember) to get a quote over the internet. Andrew responded q getting a new car just to see what kind of deal i could get. I used some website (cant remember) to get a quote over the internet. Andrew responded quickly and referred me to their website fitzmall.com to check out their inventory. I was surprised how low the prices were on the Sonatas (almost 4k below sticker) and suspected a catch (or 2 or 3 lol) but decided to go a check it out. In the end my drive out prices with tax and everything was $1500 below the sticker price. Hard to beat that. The advertised prices were legit but you had to finance through them to get the advertised price. That was fine with me since they gave me 2.9% for 60 months. Andrew is an upbeat young guy who knows the cars well. Easy to work with. After the purchase he gave me a thorough walk through to explain all of the car's features. When we were walking through the lot he mentioned that their prices go down the longer a car stays on the lot. I though this was odd and check their inventory a couple of days after my purchse. Sure enough the prices on the cars i was looking at were a little lower. All in all it couldn't have gone better for me. More