Fitzgerald Toyota Gaithersburg

First thing I have to say is honest. I walked into the dealership after being to a few other places, and I met John. He seemed really nice and we start talking about what I was looking for... until he saw dealership after being to a few other places, and I met John. He seemed really nice and we start talking about what I was looking for... until he saw my car. I had a 2004 Subaru Baja, which turned out to be a semi-rare car, but I had no idea. He explained to me about my car's worth, completely baffling me with his sincerity. I came in feeling like I was going to be tricked in someway, and left feeling very self assured. He also was able to shoot the breeze with me about things other than cars, and it felt like I was just having lunch with an old friend. After our conversation, I ended up selling my car to someone else, but I knew I was coming back to buy a car from him. He is young, and I think his youth really gives him a different approach when trying to sell cars. I felt like I was being helped, rather than forced into making a decision. I cannot recommend him enough. More

Andrew Huon was my Internet Sales Rep who did a wonderful job tracking down the car I was interested in while communicating with me via email at work. It made the whole "buying a car" process much easier an job tracking down the car I was interested in while communicating with me via email at work. It made the whole "buying a car" process much easier and far less time consuming. I would recommend Fitzgerald and Andrew to anyone interested in an enjoyable car buying experience. Regards T. Newman More

Brought my vehicle in on October 9th for an oil change and to check for a rattling noise. Judith was great to work with. She greets you with a smile, is friendly and courteous. For that, Customer Serv and to check for a rattling noise. Judith was great to work with. She greets you with a smile, is friendly and courteous. For that, Customer Service, Friendliness and Overall Experience gets a 5. I gave the Quality of Work a rating of 5, because, aside from changing the oil and filter, if you don't know what needs to be done or how to do it yourself, you have to trust in the integrity of the service provider to provide the proper service and not create or find something wrong that all of a sudden needs to be repaired now! I gave Price a 4. Only because no one wants to part with their hard-earned money. But, for an oil change, tire rotation, and a replaced belt, the price was bearable and fair. Dealership and Service Dept. will not dissapoint. More

I just purchased a 2013 Hyundai Santa Fe from Fitzgerald. Both John and Thomas were outstanding in their knowledge of the vehicle I purchased. As we worked through the purchase steps they answered all my q Both John and Thomas were outstanding in their knowledge of the vehicle I purchased. As we worked through the purchase steps they answered all my questions. When the vehicle was delivered, it was all that I expected and they explained any option that I was not familiar with. They also gave a clear presentation on Hyundai's Blue Link. In addition their Sales Manager was very helpful in the pruchase process. More

I couldn’t wait to offer this review after my experience at their Lake Forest Dealership in MD. I bought my first Toyota which happened to be my first time with this dealership. I have never experienced a c at their Lake Forest Dealership in MD. I bought my first Toyota which happened to be my first time with this dealership. I have never experienced a car buying to be this quick before ever. I am going to stick to these guys for all my future car buying. What I have experienced (I bought at least 5 cars in the last 13 years) in the past at a bunch of dealerships where the actual negotiation takes forever before you get into the even longer finance and after-market offerings where the sales specialist – the sales manager – the general manager all with whom the customer will have a chain of long detailed discussions of convincing each other and making their point – trying to win the argument – and ultimately the best deal. Well, guess what? nothing of that sort here. Yes, the team was there but nothing about haggling, discussions, negotiations, bargains, pressure of buying something, no games, etc. It took us only 5 minutes to call it a deal. And I am a very conservative buyer – would not let go a single dollar if earnable. I had called prior to visiting the dealership and just ‘inquired’ about my car needs. John made an offer, I counter offered on phone (this was the 2nd phone call) I was put to the manager (Dan) and he agreed – just because it was my first time with them, and it was my first Toyota – he said he would like to win my trust and then business. He stuck to his offer when on the 3rd day after enough research, I went to the dealership - the deal was ready for me. Not just that, without my inquiring or asking, the finance guy – Santos, offered me a better financing offer than the Toyota’s offer. This dealership is a ‘no-nonsense’, ‘serious-at-business’ and extremely customer friendly place. Now I remember the Jack Fitzgerald commercial where Jack emphasizes so much on customer experience and hardly anything about selling the car itself(!). Would recommend this dealership to anyone looking to buy a car. More

Kudos to Ms. Ricco, Mr. Smith, and Mr. Adu. Most accomodating, professional, and friendly. Thank you, Mr. Fitzgerald, having these and other staff as outstanding members of your team. Dr. Wicker accomodating, professional, and friendly. Thank you, Mr. Fitzgerald, having these and other staff as outstanding members of your team. Dr. Wicker More

Andrew was very knowledgabe and approachable with my multiple questions. He did an excellent job and made my buying experience a painless one. The financing was easily obtained and the dealership did multiple questions. He did an excellent job and made my buying experience a painless one. The financing was easily obtained and the dealership did the leg work with local lenders to find the best rate for me, saving me a lot of time on the phone. The dealership itself is a one-stop place for sales and service. So far, I have had nothing but a positive experience. The building itself is clean and well maintained. I highly recommend this location. More

I wasn't looking for a new car, or at least for another 2 - 3 years. My car was totaled, so I needed to replace my car. It was overwhelming thinking about purchasing a car. I did my research on line for s - 3 years. My car was totaled, so I needed to replace my car. It was overwhelming thinking about purchasing a car. I did my research on line for short period of time that I had and came across Fitz "no haggle price". It was truly “no haggle” price. The salesperson, Thomas, was so understanding and helpful picking a car. It was between a SUV and a sedan. He asked the right questions, therefore, making my decision to get the Hyundai Sonata was easy. I will definitely go back to Thomas for my daughter's car next time. More

I bought my Toyota Rav IV 2 1/2 years ago from the dealership and it was a FANTASTIC experience. We did 90% of it on-line and over the phone. When I fianlly went to the dealership it was to sign the dealership and it was a FANTASTIC experience. We did 90% of it on-line and over the phone. When I fianlly went to the dealership it was to sign the paperwork adn drive out with my car. There were no surprises, no pressure. Quick and easy which I appreciated. The service department, I can't say enough about them! Friendly and polite and they really beleive in customer service, the old school way. There is always a loaner car available, which I appreciate as my office is not nearby. They have good hours on the weekends also. The facility is pleasant and offers plenty of room and amenities. I do not take my car any place else. More

We're long time FitzMall [Fitzgerald Auto Malls] customers & will be for our lifetime(s)! They are TRUE to their prices listed & their staff treats us & ALL customers like family ~ NO "sales" jarg customers & will be for our lifetime(s)! They are TRUE to their prices listed & their staff treats us & ALL customers like family ~ NO "sales" jargon, their lot inventory has more than web site does room so many times we've found even better deals by going to the dealership & from advice of Harmeet Suri & Dan Leithauser. They consistently work through the paperwork efficiently redefined! More