Fitzgerald Toyota Gaithersburg

I started working with Mr. Moss who had all the patience in the world in helping me select the right car. Mr. Cummings, who is the Sales Manager, walked over and explained the finance portion of the purchas in the world in helping me select the right car. Mr. Cummings, who is the Sales Manager, walked over and explained the finance portion of the purchase and answered all my questions in a very professional manner and made it easy to understand. Because of a prior appointment, Mr. Moss turned me over to Mr. DeJesus when he had to leave. My DeJesus picked up the ball and scored high marks. Mr. Hess, who is the Sales & Leasing Consultant, also scored high marks when he assisted me in removing items from my trade to my new purchase. I have to say that these gentlemen made a great team, and they are an asset to the Fitzgerald Company. I will return when I need to make future purchases, and will recommend the Fitzgerald Dealership to friends, family and anyone looking for the Professionalism that I received. More

My wife and I walked in to look for a new vehicle since our lease was almost up. We were greeted by Neil whom was very friendly and promptly offered to help and walked us through the process. There was a our lease was almost up. We were greeted by Neil whom was very friendly and promptly offered to help and walked us through the process. There was a stress-free environment and everyone was friendly, no pushy sales at all. They did everything they could to give us the best deal available, and they did! Mr. Khy was also of much support as to answer many of our questions, and so was Mr. Santos from financing. This was a great experience and would definitely reccomend this dealership! More

Horrible AC Ispection Service. Complaint about wrong inspection - low freon level, but actually it is full. The customer representative didn't care and just want to ask more money with raising voice. inspection - low freon level, but actually it is full. The customer representative didn't care and just want to ask more money with raising voice. My AC now has got fixed in another mechanic shop (not Toyota). Just an issue of AC clutch. Freon is always full with no leak. The result shows the service in this Toyota shop is no good. Waste of time and money! More

I highly recommend buying from Neil Xing, he will beat any price you bring from other dealership! Every person I worked with at Fitzgerald Toyota had been very professional & yet very friendly. any price you bring from other dealership! Every person I worked with at Fitzgerald Toyota had been very professional & yet very friendly. More

I brought my new Camry this memorial day weekend and the whole process is pretty painless . I negotiated over the email and happy with e price paid. I worked with Neil, he was pretty nice and answered our whole process is pretty painless . I negotiated over the email and happy with e price paid. I worked with Neil, he was pretty nice and answered our questions and honored the price negotiated. There are absolutely no games that you usually encounter at other places. All departments people felt straightforward and honest .neil was honest and nice to work with. It was an extremely busy day and he tried his best to quicken the process but still took long time because of the amount of crowd. I absolutely would recommend this dealership and Neil as sales guy and would buy my next car here again. More

This is my 2nd visit for the same problem. I was told my car was getting worked on but in reality they had not started. I was told it was road tested and the problem had been found but none of that had ha car was getting worked on but in reality they had not started. I was told it was road tested and the problem had been found but none of that had happened either. The first time they told me that it was a 2011 problem and not a 2012 problem and that I would have to bring it back and road test it with someone. I informed them at the time when I made appointment and when I checked in. The first visit they kept car for day with no results. This time it took 2 hours and they once again told me it was a 2011 problem. It took me having to get upset in order for someone to go out on the road with me and take care of the problem. More