Fitzgerald Toyota Gaithersburg

This was by far my most pleasurable experience I have had purchasing a new car. I was able to negotiate price, finance, and many other options through email and fax. I spoke to my salesman Thomas Barker by p purchasing a new car. I was able to negotiate price, finance, and many other options through email and fax. I spoke to my salesman Thomas Barker by phone for additional questions which required a bit more detail. As a women buyer, I did not feel pressure to close my deal nor did I receive the unwanted phone calls or emails. Thomas Barker was however very prompt to return my calls and assured me that the verbal contract we discussed would be the same as the paperwork he would produce when and if I wanted to finalize the purchase.When I chose to buy my new 21012 Sonata, the paper work was exactly as we discussed with no hidden fees or surprises. As an added bonus, Thomas was able to deliver the vechicle and financial papers to me so we could finalize them in the comfort of my home. This dealership and my salesperson offered honest and exceptional customer service and I would recommend it to anyone I know that is in the market for a new or used car.Best Regards, Kelly More

The service was friendly and courteous. The waiting lounge had wi-fi access a wide screen TV, reading materials, refreshments, and a kids playroom. The servicing was very fast, and it was hassle-free. lounge had wi-fi access a wide screen TV, reading materials, refreshments, and a kids playroom. The servicing was very fast, and it was hassle-free. More

Great dealership. Very friendly staff. Marissa was especially attentive as I first started my car sale on-line so our communications were via email. She responded right away every time I wrote to her especially attentive as I first started my car sale on-line so our communications were via email. She responded right away every time I wrote to her. I really appreciated that. Something so small meant alot to me. The only thing I was a little surprised by from this dealership was that they don't do a check out list before you take the vehicle and they don't give you a full tank of gas. Other than though they were great. More

Excellent communication of finding out my goals for the car buying experience and providing me the necessary information to make an informed decision. Straight forward pricing . No pressure. car buying experience and providing me the necessary information to make an informed decision. Straight forward pricing . No pressure. More

I bought my 10th car, a 2012 Prius III, from Neil in late July, 2012, and I am being absolutely honest when I say that this was the easiest, most low-pressure car purchase I've ever made. Before coming into July, 2012, and I am being absolutely honest when I say that this was the easiest, most low-pressure car purchase I've ever made. Before coming into the dealership, I told Neil that I wanted to, essentially, work the process backwards - figure out exactly what I could afford for a Prius package, and then decide from there. I filled out an online credit app, and when I came in a few hours later Neil had several write-ups available for me based on different packages and options. Neil was, truly, the best salesman I've worked with - and that's coming from someone whose own father was a car salesman years ago. ;) Erika Stowe was who I worked with in finance, and she was also fantastic. We went over a bunch of options, and she even got me a better deal on my extended warranty package by going with a non-standard F&I product over the Zurich products. Overall, this was the best experience I've had buying a car, and I'm very happy. Anyone I know who is looking to buy a Toyota in Montgomery County is going to get a fantastic referral to Neil, Erika, and Fitzgerald in general. More

I recently purchased a Toyota Highlander at this dealership. Neil Xing was the Sales Representative that helped me through the selection and purchasing process. I had a very busy schedule and Neil dealership. Neil Xing was the Sales Representative that helped me through the selection and purchasing process. I had a very busy schedule and Neil was able to accommodate my schdule and made time to work with me. He is very professional, patient, friendly, and most importantly, down to earth. I had purchased many vehicles in the past from other dealerships and this one was my best experience. I would definitely recommend anyone looking for a new car to consider purchasing one from Neil! More

Neil Xing was professional, friendly, curtious, and caring salesperson. I would buy another car from him and highly recommend anyone looking for a car to consider purchasing one from Neil. caring salesperson. I would buy another car from him and highly recommend anyone looking for a car to consider purchasing one from Neil. More

Neil Xing made it easy for us to buy a Prius one Saturday recently. We went in just to test drive one, but we felt so comfortable with Neil's way of communicating with us--anticipating our concerns and quest recently. We went in just to test drive one, but we felt so comfortable with Neil's way of communicating with us--anticipating our concerns and questions and providing the relevant facts and considerations about the options--that we found ourselves ready to buy sooner than we thought we would. In fact, we drove the Prius home, thanks also to the colleagues of Neil's who handled the paperwork needed to seal the deal. More

I called and spoke to Neil Xing on the phone ,he didn't try to force any info from me, he just wanted to know what all I was looking for, and pointed out a VAN they have in inventory that I have actually b try to force any info from me, he just wanted to know what all I was looking for, and pointed out a VAN they have in inventory that I have actually been looking at buying! After few research I was going to buy from another dealer but Khy called and told me to drive to his dealership and will assure I will not be disappointed, guess what I was really pleased when I walked from this dealer with my new VAN :) More

It was basically a no-haggle experience. When I wanted a car with a darker interior, they found one for me. My credit union gave me a better loan and I went with them and I did not feel pressured about thi car with a darker interior, they found one for me. My credit union gave me a better loan and I went with them and I did not feel pressured about this either. Great Dealer and Sales person More