Fitzgerald Toyota Gaithersburg

Neil responded super fast to my online inquiry for a new 2012 Prius. He called soon after and we made an appointment for the following day. He was super responsive to my online questions and worked hard to 2012 Prius. He called soon after and we made an appointment for the following day. He was super responsive to my online questions and worked hard to get me the best deal and did.I am very pleased.Neil is very efficient and courteous.I would recommend him to my friends. More

I'm disappointed with Toyota that body side molding is no longer standard on a $25,000 car, but it give the dealer the opportunity to up-sell protection packages. Once you realize that you need to buy add-on longer standard on a $25,000 car, but it give the dealer the opportunity to up-sell protection packages. Once you realize that you need to buy add-ons just to get basic protection from parking lot dings, it's pretty easy to get sucked into the other stuff. I'm generally not happy that with extended warranties, my $25,000 car ended up costing me more than $30,000, but I suppose I just had to exercise better sales resistance, so I don't blame it on Fitzgerald. I am less enamored with Toyota, and their recent quality problems and constant recalls is what made me paranoid enough to fall for the extra protection and warranties. This may be the last time I decide upfront to buy Toyota without seriously considering and test driving alternatives. I've bought nothing but Toyotas since my 1983 Tercel (two Camrys, a RAV4, a Highlander Hybrid and now a Prius over nearly 30 years). But we'll likely consider our alternatives the next time. No real reflection on the dealer intended, though the extra $5,000 this car cost me isn't sitting so well, all things considered. More

First of all Judith Riccio is terrific. She works hard, but always has a smile and a good word for every customer. She is the only representative that never sits down. I have no idea where does this woma but always has a smile and a good word for every customer. She is the only representative that never sits down. I have no idea where does this woman take the energy from. She explained every item and she multi - tasked as only a woman knows how to do. The service took too long, but this certainly was not Judith's fault, and maybe it was no one's fault, as it was Saturday. More

Fitzgerald Lakeforest Toyota's salesperson Neil Xing was very helpfule and patient in dealing with me in purchasing my vehicle. Also, the the guy at the desk on June 3, 2012. Oh, and lets not forget the F very helpfule and patient in dealing with me in purchasing my vehicle. Also, the the guy at the desk on June 3, 2012. Oh, and lets not forget the Finanical Salesperson...she was excellent. I will drive the distance (Baltimore) again to purchase a vehicle from Fitzgerald Auto Mall. More

Fitzgerald Lakeforest Toyota made Car buying easy and pleasant. I worked with Neil Xing and he is great. No spending hours bragaining and with fixed prices Fitzgerald Lakeforest Toyota is a great place t pleasant. I worked with Neil Xing and he is great. No spending hours bragaining and with fixed prices Fitzgerald Lakeforest Toyota is a great place to shop for a new Car. More

I am from Indiana State. A friend of mine from Maryland recommended me this dealership. I am glad I decided to give it a try to buy a car online and from another state. I bought a new RAV4 from Neil Xing. recommended me this dealership. I am glad I decided to give it a try to buy a car online and from another state. I bought a new RAV4 from Neil Xing. Neil was the best salesperson I’ve met. He is extremely friendly and helpful. He is knowledgeable not only about the cars but also about inter-state business processing. He answered all my questions and responded to my phone call messages and emails promptly (even at nights and on Sunday!!). He picked us up at a greyhound station when we went to pick up the car. He followed up with us after the purchase to make sure everything was going well. This was a wonderful experience and I enjoyed the whole process. I would definitely recommend Neil Xing and the dealership. More

I started working with Mr. Moss who had all the patience in the world in helping me select the right car. Mr. Cummings, who is the Sales Manager, walked over and explained the finance portion of the purchas in the world in helping me select the right car. Mr. Cummings, who is the Sales Manager, walked over and explained the finance portion of the purchase and answered all my questions in a very professional manner and made it easy to understand. Because of a prior appointment, Mr. Moss turned me over to Mr. DeJesus when he had to leave. My DeJesus picked up the ball and scored high marks. Mr. Hess, who is the Sales & Leasing Consultant, also scored high marks when he assisted me in removing items from my trade to my new purchase. I have to say that these gentlemen made a great team, and they are an asset to the Fitzgerald Company. I will return when I need to make future purchases, and will recommend the Fitzgerald Dealership to friends, family and anyone looking for the Professionalism that I received. More

My wife and I walked in to look for a new vehicle since our lease was almost up. We were greeted by Neil whom was very friendly and promptly offered to help and walked us through the process. There was a our lease was almost up. We were greeted by Neil whom was very friendly and promptly offered to help and walked us through the process. There was a stress-free environment and everyone was friendly, no pushy sales at all. They did everything they could to give us the best deal available, and they did! Mr. Khy was also of much support as to answer many of our questions, and so was Mr. Santos from financing. This was a great experience and would definitely reccomend this dealership! More

Horrible AC Ispection Service. Complaint about wrong inspection - low freon level, but actually it is full. The customer representative didn't care and just want to ask more money with raising voice. inspection - low freon level, but actually it is full. The customer representative didn't care and just want to ask more money with raising voice. My AC now has got fixed in another mechanic shop (not Toyota). Just an issue of AC clutch. Freon is always full with no leak. The result shows the service in this Toyota shop is no good. Waste of time and money! More