Back

Fitzgerald Toyota Gaithersburg

Gaithersburg, MD

4.9
1,451 Reviews
Located on the east side of the I-270 Interstate, our Maryland Toyota dealership, Fitzgerald Lakeforest Toyota, is the perfect place to buy your next new or used car. With a solid selection for all our customers, we extend our great service and value to our friends in nearby Rockville and all the way south to Germantown and beyond. If you need help getting here, give us a call at (301) 921-0300 or check out our store map and directions.
Contact Dealership

907 N Frederick Ave

Gaithersburg, MD

20879

Directions

By Type

Showing 1,451 reviews

July 21, 2012

Neil responded super fast to my online inquiry for a new 2012 Prius. He called soon after and we made an appointment for the following day. He was super responsive to my online questions and worked hard to More

by npaquett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Ying, Santos Emieles
Jul 25, 2012 -

Fitzgerald Toyota Gaithersburg responded

Thank you for posting your experience! Neil is a great part of our team and will be happy to hear of your review. Enjoy your new Toyota! Thanks, Phil Formichelli Gen. Sales Mgr

July 18, 2012

I'm disappointed with Toyota that body side molding is no longer standard on a $25,000 car, but it give the dealer the opportunity to up-sell protection packages. Once you realize that you need to buy add-on More

by rgarretson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Xing
Jul 25, 2012 -

Fitzgerald Toyota Gaithersburg responded

We are so sorry to hear that you are unhappy. Please email us at socialmedia@fitzmall.com with your contact information so that we can look into this further for you. Thank you for taking the time to post your experience. Phil Formichelli Gen. Sales Mgr

July 15, 2012

First of all Judith Riccio is terrific. She works hard, but always has a smile and a good word for every customer. She is the only representative that never sits down. I have no idea where does this woma More

by Teresap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judith Riccio
Jul 25, 2012 -

Fitzgerald Toyota Gaithersburg responded

We have a great Toyota service team! Judith will be happy to hear of your great review. Thank you for taking the time to post! Ed McCurry Service Director

July 09, 2012

Fitzgerald Lakeforest Toyota's salesperson Neil Xing was very helpfule and patient in dealing with me in purchasing my vehicle. Also, the the guy at the desk on June 3, 2012. Oh, and lets not forget the F More

by cbatson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Xing
Jul 11, 2012 -

Fitzgerald Toyota Gaithersburg responded

We are glad to have made your trip from Baltimore a good experience. We have a good staff and will let them know you took the time to post. Phil Formichelli, General Sales Manager

July 07, 2012

Fitzgerald Lakeforest Toyota made Car buying easy and pleasant. I worked with Neil Xing and he is great. No spending hours bragaining and with fixed prices Fitzgerald Lakeforest Toyota is a great place t More

by nandadealerrater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Xing
Jul 25, 2012 -

Fitzgerald Toyota Gaithersburg responded

Thank you for allowing us to earn your business. We will let Neil know that you had such a great experience! Please enjoy your new Toyota! Thanks, Phil Formichelli

July 05, 2012

I am from Indiana State. A friend of mine from Maryland recommended me this dealership. I am glad I decided to give it a try to buy a car online and from another state. I bought a new RAV4 from Neil Xing. More

by Inmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Xing
Jul 25, 2012 -

Fitzgerald Toyota Gaithersburg responded

We will gladly pass your comments on to Neil. We appreciate you taking the time post this. Enjoy your new car! Thanks, Phil Formichelli Gen. Sales Mgr.

June 30, 2012

I started working with Mr. Moss who had all the patience in the world in helping me select the right car. Mr. Cummings, who is the Sales Manager, walked over and explained the finance portion of the purchas More

by Lawdog94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Moss, Spencer Cummings, Michael DeJesus, and Robert Hess, Robert Hess
Jul 02, 2012 -

Fitzgerald Toyota Gaithersburg responded

Thank you so much for your kind words. We always appreciate recommendations to your friends and family. Thank you for allowing us to earn your business. Enjoy your new car!

June 25, 2012

My wife and I walked in to look for a new vehicle since our lease was almost up. We were greeted by Neil whom was very friendly and promptly offered to help and walked us through the process. There was a More

by pedrom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil, Khy and Santos, Khy Tilton,Santos Mieses
Jul 25, 2012 -

Fitzgerald Toyota Gaithersburg responded

Thanks for taking the time to post your experience at FitzMall! We will pass on your comments. Enjoy your new vehicle! Thanks, Phil Formichelli Gen. Sales Mgr

June 24, 2012

Needed to replace another brand vehicle with a new Sienna. The entire process was an enjoyable one. Neil was very patient and the whole staff we dealt with were wonderful. I would definitely work w More

by Mikel117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Xing
June 19, 2012

Horrible AC Ispection Service. Complaint about wrong inspection - low freon level, but actually it is full. The customer representative didn't care and just want to ask more money with raising voice. More

by MDdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not enclosed
Jun 20, 2012 -

Fitzgerald Toyota Gaithersburg responded

Thank you for taking the time to bring this to our attention. We need more information so we can look into this on your behalf. Please contact us at socialmedia@fitzmall.com with details. Cordially, The Fitzgerald Management Team

...
122
...