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Fitzgerald Toyota Gaithersburg
Gaithersburg, MD
1,449 Reviews
Located on the east side of the I-270 Interstate, our Maryland Toyota dealership, Fitzgerald Lakeforest Toyota, is the perfect place to buy your next new or used car. With a solid selection for all our customers, we extend our great service and value to our friends in nearby Rockville and all the way south to Germantown and beyond. If you need help getting here, give us a call at (301) 921-0300 or check out our store map and directions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:30 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,449 reviews
May 01, 2012
Sharon let the car sell itself. She was knowledgeable and could answer questions accurately, but was never pushy or in my face. I didn't get the typical salesperson "relates to everything you bring up in con could answer questions accurately, but was never pushy or in my face. I didn't get the typical salesperson "relates to everything you bring up in conversation" vibe from her, indeed I felt she was very genuine and not at all phony, which I appreciate. She even found someone on the sales floor to help put in our carseat properly. I will ask for her again when I make my next vehicle purchase. More
by Sadingle
Employees Worked With
Sharon Dunkins
April 25, 2012
A friendly service-oriented customer service facility unlike any other I have ever used. Ample space to wait with WI-FI, and a heated arrival area (especially nice in cooler weather). A valet-parking-lik unlike any other I have ever used. Ample space to wait with WI-FI, and a heated arrival area (especially nice in cooler weather). A valet-parking-like attendant does some initial paperwork and takes your car into the shop. You go inside and are serviced by not just one or two detailed service writers, but at least five! They were very friendly and considerate. Best service experience for routine stuff I've ever encountered! More
by tjpjmp
Employees Worked With
Judith Riccio (service)
April 23, 2012
When we decided to purchase a new car, ther was no doubt it would be a Toyota, we have been buyiny them since about 1986. Our last purchase was from this Dealer and we had the pleasere of dealing with Harr it would be a Toyota, we have been buyiny them since about 1986. Our last purchase was from this Dealer and we had the pleasere of dealing with Harry. This time ,just like the last, Harry goes over Everything clearly and asks if you have any questions. He is very informative,thorough, and plesant.He makes very sure you understand his goal is to make sure We are totally satisfied, and we have been both times dealing with him. More
by dougnliz
Employees Worked With
Harry Dayal, Harry Dayal
April 18, 2012
Judith was very helpful and so was the rest of facility. very good looking and clean. Well organize.I liked how Judith came up to me while I was in computer lounge area and explain me the problems about my very good looking and clean. Well organize.I liked how Judith came up to me while I was in computer lounge area and explain me the problems about my car and also suggested that I can go to test drive with tech to check the problem. It was nice of her to finding me and come to me instead of call me over the intercom as others dealer do.. Very friendly and smile always make your day. I would recommend to every one. Thank you, Sultan More
by Shahary
Employees Worked With
Judith Riccio
April 16, 2012
We returned to this dealership because the Camry hybrid we wanted was competitively priced and because we had had a happy experience buying our first Camry there in 2001. Once again, we were very satisfie we wanted was competitively priced and because we had had a happy experience buying our first Camry there in 2001. Once again, we were very satisfied with Fitzgerald Toyota but we were especially delighted with the superb service we received from Ken Daniel. Mr. Daniel gave us a comprehensive orientation to our new car, patiently and knowledgeably answered a gazillion questions, and in general made us feel like truly valued customers. More
by lgershman
Employees Worked With
Ken Daniel
April 16, 2012
Neil Xing went out of the way and did a great job.We got our Honda accord in just 2 days.Unbelievable !!! I would definitely recommend Neil and Fitz to all my friends. our Honda accord in just 2 days.Unbelievable !!! I would definitely recommend Neil and Fitz to all my friends. More
by urspraveena
Employees Worked With
Neil Xing
April 11, 2012
I had a great time and experience at this dealership and the salesperson were wonderful. i would highly recommend her and the dealership. Very professional and excellent service. the salesperson were wonderful. i would highly recommend her and the dealership. Very professional and excellent service. More
by asanchez0456
Employees Worked With
Marissa Hernandez
April 09, 2012
I e-mailed the dealer to express interest in a 2010 Mazda Mx5. Within minutes(literally) of sending the e-mail I was contacted by Neil Xing by e-mail and by phone to ask if there was anything he could do to Mx5. Within minutes(literally) of sending the e-mail I was contacted by Neil Xing by e-mail and by phone to ask if there was anything he could do to help me in the buying process. We agreed on a day and time to test drive the car. Upon arrival, Neil promptly met us and took us to the car which was waiting for us to drive, clean and detailed. His attention to detail, there was a minor problem that he immediately had corrected and the speed he moved the transaction along, was greatly appreciated. The credit manager, Santos, was also prepared and helpful in moving the sale along. The car was priced competitively, which was why the no haggle policy worked well for us. It took the ugly part of buying a car out of the equation. All in all, everyone was friendly, attentive and professional. A great experince. Chris Furst More
by MX5FAN
Employees Worked With
Neil Xing
April 09, 2012
This is probably my 15th new car purchase and I was pleasently surprised at how easy these folks were to deal with. I had done a lot of online research prior to visiting the dealership and had also be pleasently surprised at how easy these folks were to deal with. I had done a lot of online research prior to visiting the dealership and had also been to two other Toyota dealers. When I got to Fitzgerald the negotiations with my sales person lasted less than 5 minutes and without the normal back and forth to the Sales Manager. They offered me a very fair price on my trade and the best price I could find for the new car. The finance manager was also very pleasent to deal with as well. He was able to beat my credit union's rate for the loan and offered my a great price on an extended warranty which made me even happier. More
by ToyCamHybrid
Employees Worked With
Neil Xing and Santos Mieses, Santos Mieses
