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Fitzgerald Toyota Gaithersburg
Gaithersburg, MD
1,451 Reviews
Located on the east side of the I-270 Interstate, our Maryland Toyota dealership, Fitzgerald Lakeforest Toyota, is the perfect place to buy your next new or used car. With a solid selection for all our customers, we extend our great service and value to our friends in nearby Rockville and all the way south to Germantown and beyond. If you need help getting here, give us a call at (301) 921-0300 or check out our store map and directions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:30 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,451 reviews
April 09, 2012
I e-mailed the dealer to express interest in a 2010 Mazda Mx5. Within minutes(literally) of sending the e-mail I was contacted by Neil Xing by e-mail and by phone to ask if there was anything he could do to Mx5. Within minutes(literally) of sending the e-mail I was contacted by Neil Xing by e-mail and by phone to ask if there was anything he could do to help me in the buying process. We agreed on a day and time to test drive the car. Upon arrival, Neil promptly met us and took us to the car which was waiting for us to drive, clean and detailed. His attention to detail, there was a minor problem that he immediately had corrected and the speed he moved the transaction along, was greatly appreciated. The credit manager, Santos, was also prepared and helpful in moving the sale along. The car was priced competitively, which was why the no haggle policy worked well for us. It took the ugly part of buying a car out of the equation. All in all, everyone was friendly, attentive and professional. A great experince. Chris Furst More
by MX5FAN
Employees Worked With
Neil Xing
April 09, 2012
This is probably my 15th new car purchase and I was pleasently surprised at how easy these folks were to deal with. I had done a lot of online research prior to visiting the dealership and had also be pleasently surprised at how easy these folks were to deal with. I had done a lot of online research prior to visiting the dealership and had also been to two other Toyota dealers. When I got to Fitzgerald the negotiations with my sales person lasted less than 5 minutes and without the normal back and forth to the Sales Manager. They offered me a very fair price on my trade and the best price I could find for the new car. The finance manager was also very pleasent to deal with as well. He was able to beat my credit union's rate for the loan and offered my a great price on an extended warranty which made me even happier. More
by ToyCamHybrid
Employees Worked With
Neil Xing and Santos Mieses, Santos Mieses
April 08, 2012
As soon we got to the dealer the staff started to help me we the car I was looking for. They answer all my question, gave me time to decided. At the end I was very pleased and happy we my new Toyota. Defe we the car I was looking for. They answer all my question, gave me time to decided. At the end I was very pleased and happy we my new Toyota. Defenly,I will recomend Toyota Fitzgerald in Gaithersburg,MD to anyone. More
by Mikiemikie
Employees Worked With
Marissa Hernández
April 03, 2012
I had the fortune (or perhaps misfortune) to by two Hyundai Sonatas within a year’s time. The first was a miserable experience, but the 2nd (with Fitzgerald Hyundai) could not have gone smoother! Havi Hyundai Sonatas within a year’s time. The first was a miserable experience, but the 2nd (with Fitzgerald Hyundai) could not have gone smoother! Having had a bad experience with a dealer that shall go unnamed (I believe they are in “College Park” ), I kept waiting for something to go wrong with Fitzgerald, but it didn’t. I was treated very well, and there was absolutely no surprises! My Ex (another story in itself) loves her Sonata much better than the 1st, and we are so happy that if she ever needs to can have it serviced just around the corner. We even got a far better deal (and I can prove it), and no mandatory dealer installed options (I mean are we idiots) this time. So, my hats off to GM Danny Rosenfeld, our sales agent Author Hamet, and Archie who went over every inch of the car with us, Brenda who did the paperwork, and of course Sponsor who helped with the coordination. I hope I don’t need another car for a while again, but if I do, and it’s a Hyundai, it does not matter that I now live in Virginia, I’m trekking back to MD to see them at Fitzgerald! More
by PatrickFromMD
Employees Worked With
Danny Rosenfeld, Author Hamet, Archie, Brenda, Spenser
March 31, 2012
He is an excellent and nice sales. Always care about customer's feeling and demand, not only think about his sales performance. First visited, he already answered the questions that me and my girl asked customer's feeling and demand, not only think about his sales performance. First visited, he already answered the questions that me and my girl asked. After visited, he never called back and bother my girl, so we have enough time to think and decide. After all, buying a car is not like buying a toy! Me and my girl really appreciate his help, and we really like his way to treat the customers. We will strong recommend Mr. Wong to our friends who wants to buy Toyota in the future. Good services, good sales personnel, and really good dealership. Mr. Wong, thank you so much!! My dear girl really like her new white Scion tc. She always say how amazing it is after the first day. Also, thanks for your help to let her got good financial rate and a nice car. Thank you!!! More
by perrychung999
Employees Worked With
Kwan W. Wong
March 29, 2012
I was in a hurry to buy a new 2012 Corolla for my daughter and had contacted 6 dealers within my area. Neil Xing was always quick to answer my eMails, providing me with the relevant requested inform daughter and had contacted 6 dealers within my area. Neil Xing was always quick to answer my eMails, providing me with the relevant requested information. I had also paid for a ConsumerReport "best three" deals near my zip code, which didn't include Fitzgerald Auto Malls. When visiting Fitzgerald Auto Malls and showing them the best CR deal - Neil (who had especially come in to work on his day off) approved the same cheaper price with his manager. The following few hours of paperwork etc, were painless and resulted in my daughter driving away with her first new car within 3 hours of entering the Fitzgerald showroom. Excellent customer service and a pleasure to do business with! More
by rbees
Employees Worked With
Neil Xing
March 26, 2012
Our friend just got a great deal on a Toyota Highlander. Neil helped them and he also helped us. We're emailing each other and settled on the price before we went to the dealership. He was able to get the H Neil helped them and he also helped us. We're emailing each other and settled on the price before we went to the dealership. He was able to get the Highlander with the color and options that we want from another dealer. When we showed up to pickup the car, he was very pleasant to deal with the whole time. The price was great and the people were friendly. No haggles and no hassles. At the end, one employee even helped us to put the car seat on. More
by albertzhou
Employees Worked With
Neil Xing
March 21, 2012
It is the best Toyota dealership in DC metro region area. And Lisa Lam, agent, is excellent! Thank you very much for my new Toyota Camry 2012! - Olga Moroz And Lisa Lam, agent, is excellent! Thank you very much for my new Toyota Camry 2012! - Olga Moroz More
by morozko
Employees Worked With
Lisa Lam, Lisa Lam
March 19, 2012
I brought my Kia in to Fitzgerald as I had several previous bad experiences with the local Kia service department. I had previously purchased from Fitzgerald, and had a very pleasant experience. I wal previous bad experiences with the local Kia service department. I had previously purchased from Fitzgerald, and had a very pleasant experience. I walked in on a Monday morning with no appointment, and they were quick to assist me and get me on my way. I left my car for service for the day, but received a phone call before lunch that my car was ready for pickup. Everyone was extremely friendly, and the price was very reasonable! I will definitely return for future service work.....sorry Kia, but my business (and money) are going elsewhere. Thanks Brandon for your help, and keep up the good work! More
by ryan1572
Employees Worked With
Brandon H.
March 17, 2012
This was my first visit to Fitzgerald auto malls as I was in need of a new vehicle. I test drove two different brands and picked a toyota rav 4. Our sales consultant Neil Xing was very friendly and straig in need of a new vehicle. I test drove two different brands and picked a toyota rav 4. Our sales consultant Neil Xing was very friendly and straightforward and made our purchase decision easy. More
by leetaylor114
Employees Worked With
Neil Xing
