Fitzgerald Toyota Gaithersburg

This Santa Fe purchase was our second Fitzgerald experience. We came in looking for a Subaru and Natalie suggested we look at the Hyundai Santa Fe as well. I wasn't excited about buying a new car experience. We came in looking for a Subaru and Natalie suggested we look at the Hyundai Santa Fe as well. I wasn't excited about buying a new car )and certainly not a Hyundai), but my wife had her eye on a friend's Subaru. I was impressed with how tightly constructed and rattle-free it was, my wife liked it a lot and the price was considerably below a comparable Subaru. Online Santa Fe reviews are really positive, so we decided to roll the dice. The dealership people were a pleasure to work with on this second purchase from them. Service is likewise exceptional; prompt, fair and with a really nice loyalty program. They also have a quiet customer lounge away from the TV room! I mentioned this being our second purchase from Fitzgerald. Our first was for a used van; the price was right for the vehicle in as good a condition as this one was and it was way easier to deal with a car seat in the van vs. the Jeep Cherokee. We had shaken on the deal and were in the finance office - usually the worst place on earth to find oneself. One of the salesmen came in and told the finance guy that the van had already been placed into the newspaper ad for the weekend's run, but for a thousand less than was on the sticker - and to take the thousand off of the price. That completely floored us; they didn't have to do that and we would have never been the wiser. That one act prompted us to look for the new vehivle there and we couldn't have been happier with the experience. More

Alan is very knowledgable about the vehicles and provides all of the support necessary to understand the financing and options available for the purchase in a friendly concise manner. he is very responsive all of the support necessary to understand the financing and options available for the purchase in a friendly concise manner. he is very responsive to online and phone questions. More

Alan is sheer delight to work with. He is informative and Alan is sheer delight to work with. He is informative and engaging without applying undue pressure or sales pitch. He delivers what he promises and Alan is sheer delight to work with. He is informative and engaging without applying undue pressure or sales pitch. He delivers what he promises and does it in a timely fashion. More

Alan is a former neighbor. He saw on the internet that I was going to buy a Toyota in October. He called me and in a very low key way suggested that I take his offer to purchase a Rav 4 from Fitzgerald ser was going to buy a Toyota in October. He called me and in a very low key way suggested that I take his offer to purchase a Rav 4 from Fitzgerald seriously. He spoke about the benefits of buying from Fitzgerald. He never gave up and he was not pushy. Buying a car can be a very stressful experience. Buying a car from Fitz is a very positive experience. Alan spent a lot of time explaining everything about the Rav. He answered all of our questions about the car and about service for the car. My husband and I both felt very good about our experience with Alan and Fitgerald Toyota. More

I when to FitzMall in Gaitersburg first because I had bought a car there before. It was a Hyundai Azera. This time I was looking for the new hybrid, Sonata Hybrid. I used the FitzMall inventory select bought a car there before. It was a Hyundai Azera. This time I was looking for the new hybrid, Sonata Hybrid. I used the FitzMall inventory selector and found what I was looking for. I contacted FitzMall and that's when I connected with JJ Trenholm. JJ was very helpful, answering my questions, and staying in contact. During one visit, JJ was busy with another client, but made sure that one of the other sales associates showed me the Sonata and got me out for a test drive. While I was not ready to purchase that day, and I was unable to speak directly with JJ, I was taken care of all the same. Later, when I was closer to my purchase, JJ was able to spend several hours with me test driving several different [model] cars. After that I came in with my wife in the evening (Halloween night) and JJ again took us out for a test drive (this time my wife) and being satisfied we completed our purchase of a new 2011 Hyundai Sonata Hybrid (Premium Package). We're very pleased with everyone, especially JJ, at Fitzgerald Gaithersburg. Everyone was professional, friendly, and explained every detail as the process unfolded. Then JJ explained all the items on the dashboard, buttons on steering wheel (12), and how to work the center console buttons (~20) & touch screen interfaces [plural] (I lost count). Finally, we "paired" my cell phone. My head was swimming, but I was good to go. We filled the gas tank, and I was on my way. As I drove home, I called my wife - WITH THE CAR - hehe. She told me to hang up and use my hands for driving - I told her I was :) Thank you Fitzgerald and JJ! Sincerely, Eric in Damascus More

Had a great experience from start to finish. Took me a few days to decide to go forward; there was NO pressure, only the willingness to answer questions and make sure the choice was a good one for ME. few days to decide to go forward; there was NO pressure, only the willingness to answer questions and make sure the choice was a good one for ME. Have already told a few folks that Fitzgerald is the place to go for a car! More

Marissa and Alan were great. They are both new to the dealership and are enthusiastic about the products they sell and the dealership they work for. Alan even offered to come to my house to explain how dealership and are enthusiastic about the products they sell and the dealership they work for. Alan even offered to come to my house to explain how some of the electronic options work. Fitzgerald matched the best price I got from several dealers. I got the car I wanted at a fair price without any hassle. More

I just purchased a 2012 Sonata SE last month. The salesman was very helpful and responsive to any question or concern that I had about the car and it's options. I would recommend Robert to anyone who salesman was very helpful and responsive to any question or concern that I had about the car and it's options. I would recommend Robert to anyone who is looking for a pleasant no hassle car buying experience. He is friendly, knowledgeable and a very easy person to work with. My wife and I were both very happy with Robert's work and we plan to visit with him in the near future to see about replacing her 1999 vehicle with a new or used Hyundai. More

I have purchased 3 cars from this dealership - 2 used and one new lease. For comparison I have bought 3 other cars in the past decade from other dealerships. Buying a car from Harmeet at Fitzmall was not a h one new lease. For comparison I have bought 3 other cars in the past decade from other dealerships. Buying a car from Harmeet at Fitzmall was not a high pressure sales pitch but a nice, friendly and an informative discussion and advice. He is well-informed about competitive brands and automotive trends to advise you to make the right decision. After analyzing my needs, he put me in a car which was cost-effective and just perfect for me. Even when I wanted to spend more money at Toyota, he frankly advised me that the car I had in mind was not right for me. I do a lot of research on the internet and I know I got a good deal and the best thing about the deal was that the price was so transparent with their policy of "No Hassle No Haggle", definitely a quick process and no dilly dallying and drama. The fact I will only go back to this dealership for all my cars should be a testament of how much I think this is a great car buying experience. I have since then recommended a lot of my friends and family to him, and all of them have had a very positive and satisfying experience with him. I bet Harmeet drives a Toyota himself! More

*** Update 11/2011 **** Dealership heard our concerns and addressed them. Thankyou Fitzgerald Hyundai and General Manager Danny Rosenfeld. Above ratings updated. ************************ Our complaint i addressed them. Thankyou Fitzgerald Hyundai and General Manager Danny Rosenfeld. Above ratings updated. ************************ Our complaint is with Fitzgerald Hyundai for the extremely poor service due to repeated lies and excessive delays to repair our 3 month old Hyundai Sonata following an accident. The Bodyshop representative said they would take good care of us, would check the breaking system, and based on his estimates said it to be a week’s worth of work. In the end, this was far from the case, after 37 days we incurred a $504 dollar rental car bill for overages, and paid $502/mo on a car we did not have use of. The most common explanation we got was that the airbag harnesses had to be ordered (which was known from day one) and we were told they were not ordered until at least a week into the repair, and the delay to receive them was over 3 weeks. We were later told from the body shop that they had to come from overseas. Then we were told they had to be custom made overseas. All the while we kept reminding them to do a thorough analysis of the brakes due to the belief they were the cause of the accident. They repeatedly assured us that they were taking care of this. After over 4 weeks they said they were having the brakes looked into (and had finally received the parts). In fact they asked we delay the pickup for a day just to ensure they had gone over the brakes thoroughly. Finally the car is picked up. My Ex had been telling them and telling them about the overages of the rental for a while, and they suggested she bring in the bill and ask for some consideration. I took the day off and took the bill to the body shop manager John Sartori personally, and then later to the dealership General Manager Danny Rosenfeld. John had said they had submitted a request to Hyundai for some consideration as a result in the delays to getting her car on the road. I too saw this is unacceptable that Hyundai requires these parts to be replaced to the tune of several thousand dollars when an airbag is deployed, but that the do not keep them in inventory locally, or even in the USA! They said they would get back to me probably on Monday. A week went by without any contact. Finally I called and was told they had been researching the situation and several managers met specifically on my situation. Danny was disturbed that I had not gotten a call back from either the service or bodyshop manager especially after he was told it would be done a specific time. I called and spoke to John , and what I heard that was even more unacceptable was the discovery that they had no justification to ask consideration of Hyundai because in reality the parts were ordered and arrived in a couple days!!!! When asked what was done for each of the 37 days if the parts were not the delay. The response I got was that it went back and forth from the body shop and service, but no one’s accounting system could pinpoint what was done when. I was offered a measly $170 to just go away. I declined, and requested my request for refunds be elevated. John took the request and said he or someone would get right back to me. From his tone that sounded like within an hour or two. Here it is another week has gone by, and still I’m getting the runaround. My ex is currently having job problems, and Hyundai stuck her with all this rental overage ,and to make matters worse, she had to make $504 month payments on a car that presumably just sat at the dealer. Danny Rosenfeld seemed genuinely concerned over our ordeal and seemed to want to make it right, but it would seem that the bodyshop and service Managers have only one thing on their minds, and that’s their bottom line. Oh yes, did I mention they have absolutely no record of ever checking the brakes, or anyone who can vouch for having done a diagnostic? Summary: I have not bought a car here, and have no negative things to say about the sales group. It’s the Service and BodyShop that I believe that despite a $12,000 repair do not put the customer first (or 2nd, third, or fourth for that matter). Get your repairs done elsewhere. More