Fitzgerald Toyota Gaithersburg

Marissa and Alan were great. They are both new to the dealership and are enthusiastic about the products they sell and the dealership they work for. Alan even offered to come to my house to explain how dealership and are enthusiastic about the products they sell and the dealership they work for. Alan even offered to come to my house to explain how some of the electronic options work. Fitzgerald matched the best price I got from several dealers. I got the car I wanted at a fair price without any hassle. More

I just purchased a 2012 Sonata SE last month. The salesman was very helpful and responsive to any question or concern that I had about the car and it's options. I would recommend Robert to anyone who salesman was very helpful and responsive to any question or concern that I had about the car and it's options. I would recommend Robert to anyone who is looking for a pleasant no hassle car buying experience. He is friendly, knowledgeable and a very easy person to work with. My wife and I were both very happy with Robert's work and we plan to visit with him in the near future to see about replacing her 1999 vehicle with a new or used Hyundai. More

I have purchased 3 cars from this dealership - 2 used and one new lease. For comparison I have bought 3 other cars in the past decade from other dealerships. Buying a car from Harmeet at Fitzmall was not a h one new lease. For comparison I have bought 3 other cars in the past decade from other dealerships. Buying a car from Harmeet at Fitzmall was not a high pressure sales pitch but a nice, friendly and an informative discussion and advice. He is well-informed about competitive brands and automotive trends to advise you to make the right decision. After analyzing my needs, he put me in a car which was cost-effective and just perfect for me. Even when I wanted to spend more money at Toyota, he frankly advised me that the car I had in mind was not right for me. I do a lot of research on the internet and I know I got a good deal and the best thing about the deal was that the price was so transparent with their policy of "No Hassle No Haggle", definitely a quick process and no dilly dallying and drama. The fact I will only go back to this dealership for all my cars should be a testament of how much I think this is a great car buying experience. I have since then recommended a lot of my friends and family to him, and all of them have had a very positive and satisfying experience with him. I bet Harmeet drives a Toyota himself! More

*** Update 11/2011 **** Dealership heard our concerns and addressed them. Thankyou Fitzgerald Hyundai and General Manager Danny Rosenfeld. Above ratings updated. ************************ Our complaint i addressed them. Thankyou Fitzgerald Hyundai and General Manager Danny Rosenfeld. Above ratings updated. ************************ Our complaint is with Fitzgerald Hyundai for the extremely poor service due to repeated lies and excessive delays to repair our 3 month old Hyundai Sonata following an accident. The Bodyshop representative said they would take good care of us, would check the breaking system, and based on his estimates said it to be a week’s worth of work. In the end, this was far from the case, after 37 days we incurred a $504 dollar rental car bill for overages, and paid $502/mo on a car we did not have use of. The most common explanation we got was that the airbag harnesses had to be ordered (which was known from day one) and we were told they were not ordered until at least a week into the repair, and the delay to receive them was over 3 weeks. We were later told from the body shop that they had to come from overseas. Then we were told they had to be custom made overseas. All the while we kept reminding them to do a thorough analysis of the brakes due to the belief they were the cause of the accident. They repeatedly assured us that they were taking care of this. After over 4 weeks they said they were having the brakes looked into (and had finally received the parts). In fact they asked we delay the pickup for a day just to ensure they had gone over the brakes thoroughly. Finally the car is picked up. My Ex had been telling them and telling them about the overages of the rental for a while, and they suggested she bring in the bill and ask for some consideration. I took the day off and took the bill to the body shop manager John Sartori personally, and then later to the dealership General Manager Danny Rosenfeld. John had said they had submitted a request to Hyundai for some consideration as a result in the delays to getting her car on the road. I too saw this is unacceptable that Hyundai requires these parts to be replaced to the tune of several thousand dollars when an airbag is deployed, but that the do not keep them in inventory locally, or even in the USA! They said they would get back to me probably on Monday. A week went by without any contact. Finally I called and was told they had been researching the situation and several managers met specifically on my situation. Danny was disturbed that I had not gotten a call back from either the service or bodyshop manager especially after he was told it would be done a specific time. I called and spoke to John , and what I heard that was even more unacceptable was the discovery that they had no justification to ask consideration of Hyundai because in reality the parts were ordered and arrived in a couple days!!!! When asked what was done for each of the 37 days if the parts were not the delay. The response I got was that it went back and forth from the body shop and service, but no one’s accounting system could pinpoint what was done when. I was offered a measly $170 to just go away. I declined, and requested my request for refunds be elevated. John took the request and said he or someone would get right back to me. From his tone that sounded like within an hour or two. Here it is another week has gone by, and still I’m getting the runaround. My ex is currently having job problems, and Hyundai stuck her with all this rental overage ,and to make matters worse, she had to make $504 month payments on a car that presumably just sat at the dealer. Danny Rosenfeld seemed genuinely concerned over our ordeal and seemed to want to make it right, but it would seem that the bodyshop and service Managers have only one thing on their minds, and that’s their bottom line. Oh yes, did I mention they have absolutely no record of ever checking the brakes, or anyone who can vouch for having done a diagnostic? Summary: I have not bought a car here, and have no negative things to say about the sales group. It’s the Service and BodyShop that I believe that despite a $12,000 repair do not put the customer first (or 2nd, third, or fourth for that matter). Get your repairs done elsewhere. More

sales person alan soon was very friendly and helpful to find a right car to me. they have lot of choice and reasonable price. it is a good place to shop find a right car to me. they have lot of choice and reasonable price. it is a good place to shop More

My husband and I were looking to buy a new Toyota. After researching pricing and vehicle models online, I had my husband call Fitzgerald about a specific FJ Cruiser. He spoke with Alan and made an appointm researching pricing and vehicle models online, I had my husband call Fitzgerald about a specific FJ Cruiser. He spoke with Alan and made an appointment for later that same evening to test drive the vehicle. Alan was extremely friendly and honest in his service. When we had a question he did not know the answer to, rather than answering incorrectly, he took note and upon our return from the test drive, he found the answers for us. We were set on purchasing the FJ Cruiser, but our trade in had such a high negative balance the the LTV ration would be too high for our bank to approve. Alan spoke to the Manager and he offered an alternative vehicle, which had better rebates and would lower the LTV ratio. We ended up purchasing a Tundra, which unbeknownst to Alan or his Manager, was the vehicle my husband actually wanted! Alan thoroughly inspected the vehicle before we took it home and noticed some cosmetic blemishes, which he pointed out to us so we could schedule the appointment with the body shop to have them fixed, free of charge. Alan and the staff made the buying experience very pleasant and not long and drawn out like we have experience at other dealerships. That was a definite plus for me since I was nearly 8 months pregnant at the time! We have already recommended Fitzgerald to friends and will be returning there when in the market for our next Toyota. More

Alan Soon was incredibly responsive to my web inquiry - in a much more professional manner than other dealers. He made the car buying experience remarkably pleasant. And since I live outside the area, th in a much more professional manner than other dealers. He made the car buying experience remarkably pleasant. And since I live outside the area, they delivered our new Highlander to my house. And even though the sale was complete, Alan insisted on reviewing the safety features of our new vehicle so that we truly understood everything. I was very impressed with every aspect of dealing with Fitzgerald Toyota, and recommend them to anyone - even if you live outside their immediate area. More

This is the second time I purchased vehicles from this dealship and Lina. I like the way they do business. It takes the guesswork out of the process. It is all based on honest and trust. The sales per dealship and Lina. I like the way they do business. It takes the guesswork out of the process. It is all based on honest and trust. The sales person is there to help customs, not to make extra money by negotiating a higher price. Their website also is great help. We knew exactly what we wanted before visiting and got what we were lookeing for. Great experiences. More

Great personal service. Alan drove to my house so my wife and my children could see the car. He went above and beyond our expectations. and my children could see the car. He went above and beyond our expectations. More

I would recommend this dealership since they matched the lowest price I found eleswhere and gave us more for our trade in. It was a decent experience. lowest price I found eleswhere and gave us more for our trade in. It was a decent experience. More