Fitzgerald Toyota Gaithersburg

I brought my white Sonata in to have the radio replaced. I received a loaner car while the service was being performed. The work was peformed and my Sonata was washed. However, when I returned home, I not I received a loaner car while the service was being performed. The work was peformed and my Sonata was washed. However, when I returned home, I noticed black scuff marks on the passenger, left quarter panel. The next morning I called Justin expressing my concern ove rthe scuff marks. Justin asked me when it would be convenient for me to bring it back. I told him I could be there within 30 min. When I got there, Justin immediately took the car back to have it cleaned, buffed, and made to look like new. His professionalism was greatly appreciated. More

This has been by far my favorite dealership to deal with. They always treat me fair and explain exactly what I need and what I'll need in the future. I've been coming to Fitzgerald's for years and plan to They always treat me fair and explain exactly what I need and what I'll need in the future. I've been coming to Fitzgerald's for years and plan to continue for years to come. More

I purchased a 2006 camry and have had no problems. It is for my wife and she only lets me drive if she is tired out. I visited the service center during the purchase process and was very inpressed with the for my wife and she only lets me drive if she is tired out. I visited the service center during the purchase process and was very inpressed with the facility and the procedures to get repair. The service manager was very friendly and introduced me to his staff. Thanks for a great vehicle and maintaining a modern service center should I need it. So far no repairs have been required. Tom R. More

I used a Car Buying service to try and locate the best vehicle for our growing family. Jamie was the first person to contact me after i submitted my request. He was extremely helpful in providing all the vehicle for our growing family. Jamie was the first person to contact me after i submitted my request. He was extremely helpful in providing all the answers to my questions promptly and accurately. I actually did not wind up purchasing a vehicle from them. My experience with Fitzgerald Toyota was most impressive, which is why i recommend pursuing your next vehicle purchase with them. More

I was in the market for a new car and was strongly considering an Elanta. I had already visited two dealerships and had spoken with two different sales representatives regarding an Elantra. Both repre considering an Elanta. I had already visited two dealerships and had spoken with two different sales representatives regarding an Elantra. Both representatives were pleasant but a little "pushy." In reading the paper, I noticed that Fitzgerald Lakeforest Toyota was offering some good deals on cars. I stopped by and was greeted by Mr. Wong. It is because of Mr. Wong that I purchased my Carolla LE. I told him what I wanted, and he proceded to give me information regarding the price and the features of the car I was interested in. There was NO pressure to add to the sale. Mr. Wong was professional and highly qualified and knowledgeable in his presentation. He showed me a Carolla in black--my chosen color--and we test drove the car. I liked the way it drove and decided right then an there that this was the car I was going to buy. We also drove to the service department of Toyota, and Mr. Wong introduced me to the service personnel and let me pick out a key chain of my choosing. I would definitely recommend this dealership to others based on the professionalism, friendliness, and fairness in dealing with their customers. Thank you, Mr. Wong! More

I have absolutely no hesitation in recommending this dealership to anyone looking for a great deal combined with top notch customer service. These days good customer service is almost impossible to fin dealership to anyone looking for a great deal combined with top notch customer service. These days good customer service is almost impossible to find, but not at Fitzgerald. They’re a hard working, up front, best bang for your buck kind of operation; which I appreciate and I’m sure you will too. A special thanks to Jaime, Bob and Gareth for making the car buying experience a terrific one! More

good dealership and nice to work with the sales people. You don't need to waste time to negotiate the price. The car service is also good You don't need to waste time to negotiate the price. The car service is also good More

They were friendly and helpful. The wait was not bad, and the waiting room was comfortable. He was courteous and accurate to the time it would take. and the waiting room was comfortable. He was courteous and accurate to the time it would take. More

This was for the 1st oil change to my 2011 Tucson. It was to take 45 minutes. I arrived on time and 35-40 minutes later, I was on the road again. Couldn't be happier. was to take 45 minutes. I arrived on time and 35-40 minutes later, I was on the road again. Couldn't be happier. More

I bought my Hyndai at this dealership and and I dearly love it...AND I got a great deal!! So of course I returned for service and have not been disappointed yet! The service writers are excellent... my f love it...AND I got a great deal!! So of course I returned for service and have not been disappointed yet! The service writers are excellent... my favorites are two brothers Josh K. (sorry, I can't spell the last name...but who cares, he always remembers me and MY name!) and his older brother, (I have dealt with Josh the past 2 times) are friendly, efficient, professional, knowledgeable, very courteous, and always tell me up front how much the service will cost so I can RELAX... because I know there will be no surprises. If I choose to wait, I am kept always kept informed of my car's progress. While waiting snacks and water(bottled COLD) were passed around (REALLY! AWESOME! Vending machines were available but this was the same mix for FREE and offered in a basket! What hospitality...like a fancy hotel!) making the wait seem MUCH shorter and, I must say, most welcome. A very modern large flat-screen TV carried news/entertainment programming while magazines were available with plenty of OVER-SIZED seating everywhere making plus-sized folks like me feel much more at ease. Clean, well-stocked restrooms (yes, one for each gender) right in the waiting area were also a very thoughtful touch. My car was done in the expected amount of time. It was done right. It was washed, vacuumed, and waxed. I am one HAPPY CAMPER. You bet I am coming back to Fitzgerald's Hyndai for service on my car because they are the BEST! and so is Josh K. and his brother. Sorry I can't spell fellas... More