Fitzgerald Toyota Gaithersburg

I have bought from Fitzgerald in the past (twice). I have had nothing but good experiences thus far. When my family was looking for a new Hyundai, without much investigating Fitzgerald seemed to have t have had nothing but good experiences thus far. When my family was looking for a new Hyundai, without much investigating Fitzgerald seemed to have the best price on the vehicle we were looking for. After digging a little deeper, I uncovered a number of dealerships that "appeared" to have better prices than Fitzgerald. Just as the salesman suggested, MOST of these competitors were hiding something. (multiple rebates built into prices, excluding other items like freight, etc). However, when I located one dealership that was able to beat Fitzgerald's prices, I was treated as if I had gone crazy. Sales manager and sales person assured me that this price couldn't be possible. Had I not actually driven out to the other dealership to find out, I would have over paid for my car by almost $2000. Needless to say, I purchased the same car from the other dealership, and will definitely bring my business there first in the future. The Fitzgerald salesman was extremely knowledgeable, friendly, and an overall great guy. I would have preferred to give him my business. However, something rubbed me the wrong way when I located a better price for the same car, and Fitzgerald dismissed it as some sort of anomaly (rather than honoring their price match guarantee). I understand that they are in the business of making money. But when a savvy customer locates a better price, the dealership should man up and honor their word, rather than dismiss the deal as nonsense. More

Mr Allen Soon was so very helpful with pricing a used car for us. He was courteous and went through all the pricing on a Chevy Chevalier, taking his time to make sure I understood all the charges. He gave for us. He was courteous and went through all the pricing on a Chevy Chevalier, taking his time to make sure I understood all the charges. He gave us a very reasonable price on the car but we decided to buy a Saturn from another dealership. Allen followed up with us and didn't make us feel guilty or bad for not buying from him. Overall, he was awesome and if we need another car we will visit his dealership again. Thanks, D. Holweck More

I bought my 2012 Sonata from this dealership and the salesman (Mr. Hess) was so knowledgeable and friendly! He took the time to explain all the features of the car - inside and out. He spent as much a salesman (Mr. Hess) was so knowledgeable and friendly! He took the time to explain all the features of the car - inside and out. He spent as much as I needed. The sales manager (Chip Buddin) was very helpful with my trade and was around to help unload veihcle when the time came. Both salesmen were very professional, kind, courteous. The vehicle was spotless and ready when I was done with financing, which took no time at all. I would and have recommended this dealership and these salesmen to many coworkers and family. More

Bought my Hybrid Sonata from Mr Hess and Mr Rosenfeld. Mr Hess called when my car arrived and had me out of the store in less than 90 mins. Loving my hybrid and with the tips that Mr Hess showed me I am gett Hess called when my car arrived and had me out of the store in less than 90 mins. Loving my hybrid and with the tips that Mr Hess showed me I am getting closer to 45 mpg. Would recommend these two gentlemen to anyone looking for a new Hyundai especially a Hybrid More

I went to the dealership to buy my first car. I met sales I went to the dealership to buy my first car. I met sales and leasing consultant, Rob Friedson and he helped me out a lot. He introduced me to his b I went to the dealership to buy my first car. I met sales and leasing consultant, Rob Friedson and he helped me out a lot. He introduced me to his boss (Sales Manager) Phil. Phil is a very nice and easy to talk to person. Both Rob and Phil have been highly professional in everything: deep knowledge of the product they sold, communication skills, negotiations, general attitude. They weren’t pushy. They were accommodating to my needs. I will strongly recommend their service for anyone who wants to buy either a new or used car. More

My wife & I had been hunting a very elusive deal on a Toyota Venza for the last month or so. We’d been to other dealers in the area going so far as Frederick & even to Clarksville to view car deals on a Toyota Venza for the last month or so. We’d been to other dealers in the area going so far as Frederick & even to Clarksville to view car deals. Every one of them fell extremely short of the experience we had at Fitzgerald. I work in customer service & I can tell the difference between a good experience & a bad one. Our salesperson Jaime was extremely patient & informative throughout the whole process. Definitely interested in getting you the vehicle you want for the price you’re interested in. There were no games played. We knew exactly the vehicle that we wanted & how much we wanted to pay for it. Jaime not only made this happen but came in on his off day to ensure our vehicle was delivered. On the day of the purchasing, Jaime not only stayed past the closing time when we finished, but made sure we were completely comfortable with our vehicle before we drove off. He did this very patiently & dare I say it, made the car buying experience fun. If you’re serious about getting a vehicle, stop by Fitzgerald’s Auto Mall in Gaithersburg & see Jaime. You’ll see why they say “there’s just no better way to go”. More

This was THE BEST car buying experience I have ever had; and it was all due to one phenomenal salesman: JAIME SHUPE. This was going to be my daughter's first vehicle so we wanted everything to be perfe and it was all due to one phenomenal salesman: JAIME SHUPE. This was going to be my daughter's first vehicle so we wanted everything to be perfect (and a surprise). Despite being 1000 miles away, I attempted to initiate the process via email. JAIME was nothing less than SPECTACULAR. He noted the specifications of the desired vehicle, promised he would do everything in his power to locate the vehicle (eventually driving approximately 8 hours round trip to obtain the vehicle), and communicated with us EVERY STEP OF THE WAY. He even advised me that I probably should not accept the vehicle he initially located because it had excessive mileage for a new vehicle (> 400 miles) despite the fact that it was the closest and would have been the easiest for him to obtain. By the time I was initially contacted by JAIME, I had already been contacted by numerous other salesmen from multiple dealerships all of whom had proven to be unprofessional and incompetent at best, and often bordering on unethical. JAIME was a breath of fresh air; he epitomized INTEGRITY, COMPETENCE, and SINCERITY. He EXCEEDED MY EXPECTATIONS every step along the way. In fact, he did everything he could to accentuate the surprise: when we showed up at the dealership, he had the vehicle parked inside the show room with a sign on it advertising this was my daughter's vehicle... truly a "Kodak Moment". He made the process as simple as possible and, most importantly, he didn't attempt to play games. If you are serious about purchasing a vehicle, just let him know your expectations, and YOU WILL NOT BE DISAPPOINTED. Believe it or not, an HONEST CAR SALESMAN is not an extinct species. More

The car buying process at the typical dealer is like a trip to the dentist without novocaine! This couldn't be further from the truth in the case of Lakeforest Toyota and my salesman Arthur Hamlett. Our trip to the dentist without novocaine! This couldn't be further from the truth in the case of Lakeforest Toyota and my salesman Arthur Hamlett. Our experience was nothing short of fantastic all the way around. I was never pressured with add on sales at any point in the buying process. Notice that I said "buying" not selling process, because nobody ever tried to sell me anything, unlike the typical dealer!! All my communication with Lakeforest Toyota and Fitzgerald Automalls was handled promptly and courteously. This is the way car buying should be. Every other dealer should stand up and take note of the way Fitzgerald Automalls does business. I personally will be a customer of Fitzgerald Automalls and Arthur Hamlett for life and so should anybody thinking of buying a car. A final note regarding my salesman Arthur Hamlett. Arthur is one of the finest individuals I have ever had the pleasure of doing business with. He is a professional of the highest order. Not only will he be my salesman but, also my friend for life. Thank you Arthur for all you do! Special thanks to Phil Formichelli, another Pro at Lakeforest Toyota! More

i had a great experience buying my first new car. Lisa was very understanding and patient. She was there for whatever questions we had, and was with us every step of the way. Because my parents are immigr was very understanding and patient. She was there for whatever questions we had, and was with us every step of the way. Because my parents are immigrants, they do not speak English very well, but Lisa acted as the translator on several occasions, and it really made this car buying experience very endurable, if not enjoyable. Would defiantly recommend this sales person, and dealership to anyone that wants to buy a new car. More

The dealer has been highly professional in everything: deep knowledge of the product he sold, communication skills, negotiations, general attitude. He was not pushy, but went to great lengths to let me my deep knowledge of the product he sold, communication skills, negotiations, general attitude. He was not pushy, but went to great lengths to let me myself evaluate various options. He was very accommodating to my needs. He is one of the best auto salesmen I have ever met. More