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Fitzgerald Toyota Gaithersburg
Gaithersburg, MD
1,452 Reviews
Located on the east side of the I-270 Interstate, our Maryland Toyota dealership, Fitzgerald Lakeforest Toyota, is the perfect place to buy your next new or used car. With a solid selection for all our customers, we extend our great service and value to our friends in nearby Rockville and all the way south to Germantown and beyond. If you need help getting here, give us a call at (301) 921-0300 or check out our store map and directions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:30 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,452 reviews
October 06, 2020
Fitzgerald Lakeforest Service Center is excellent. My Service Manager, Patrick Nugent, is top-notch. Over the 15 or so years that I have been bringing my 4-Runners to Patrick for service, he has always b Service Manager, Patrick Nugent, is top-notch. Over the 15 or so years that I have been bringing my 4-Runners to Patrick for service, he has always been very professional, courteous, and extremely fair. Patrick will always tell me what's needed and will never do what's not needed for a given service interval. I have the utmost confidence in Patrick's ability to recommend and do whatever service may be needed and in the staff of Toyota mechanics. I have been extremely pleased with the service that Patrick has given me and with the staff at Fitzgerald Lakeforest Service Center. I highly recommend them and will continue to have Patrick Nugent service my 2015 4-Runner. More
by p.colangelo
Employees Worked With
Nugent, Patrick , Phil Formichelli
September 22, 2020
I recently purchased a car from Fitzgerald Hyundai Gaithersburg. Matthew Brown and Jenna Keller were a huge help and made the car buying process easy and stress free. They found the exact car I was Gaithersburg. Matthew Brown and Jenna Keller were a huge help and made the car buying process easy and stress free. They found the exact car I was looking for and got me a fair price. I would highly recommend going there for your next vehicle. More
by soti
Employees Worked With
Matthew Brown, Jenna Keller
September 02, 2020
My experience with Fitzgerald Lakeforest Toyota was fast and easy. My saleswoman was great!!! Eva Sumichrast great job, you knew about the RAV4. Great Customer service and easy. My saleswoman was great!!! Eva Sumichrast great job, you knew about the RAV4. Great Customer service More
by bobtailtin
Employees Worked With
Lindsey Gray, Eva Sumichraste
September 01, 2020
Shopping for a used Subaru Outback couldn't have been any easier. They had the exact car that I was looking for and made it an enjoyable experience to buy it. The salesman, Johnny Figueroa was great. No pres easier. They had the exact car that I was looking for and made it an enjoyable experience to buy it. The salesman, Johnny Figueroa was great. No pressure and he allowed us to take the car for a test drive ourselves. The dealer had only received the car the day before, but Johnny made sure to have it ready when we can to test drive. He had a great knowledge of the car. We closed the deal and were quickly on our way. He has even reached out several times to make sure that we were satisfied and did not have any followup questions for him. More
by timmains
Employees Worked With
Johnny Figueroa
August 03, 2020
one of the few best dealship left Just want to thank my dealer Jeremy N. for helping me to buy my new highlander, very friendly and help me as mu as he could. thank you Jeremy. Vah Just want to thank my dealer Jeremy N. for helping me to buy my new highlander, very friendly and help me as mu as he could. thank you Jeremy. Vahid More
by Vahid
Employees Worked With
Jeremy Nease , Phil Formichelli
July 28, 2020
A Fair and Transparent Dealership I love to write a good review when it is well deserved so here it goes... As a young adult (late 20's), I grew up hearing that car dealerships were I love to write a good review when it is well deserved so here it goes... As a young adult (late 20's), I grew up hearing that car dealerships were stressful and scary. This was far from the truth at Fitzgerald Toyota. The service and staff at this dealership were excellent. Tim Scorsune stayed in contact with me over email, text, and phone in the two weeks leading up to the purchase. He went out of his way to find me the perfect truck and get it on the lot as soon as possible. He was kind, professional, and TRANSPARENT (so many dealers wouldn't answer all of my questions but these guys did)! I will add that I reached out to around 6 dealerships about the car I wanted, a Toyota Tacoma, but all the dealers that got back to me avoided my questions and just wanted to get me in the door (which is super uncool during a global pandemic). It wasn't until my fiancee recommended Fitzgerald Toyota on a whim. She got a Subaru from another Fitzgerald dealership. Fitzgerald Toyota got back to me right away with an extremely competitive offer and we went from there. I was in my dream car less than two weeks later. Thank you Tim and thank you to the other staff that assisted me. I'm beyond happy. I will be recommending this dealership to anyone and everyone I know that wants a quality Toyota experience. More
by eddiek2011
Employees Worked With
Tim Scorsune
July 15, 2020
Thank you Ms.Olga for helping me purchase my first car, took a while to haggle the bank due to my credit but after getting a good spot it was smooth sailing! took a while to haggle the bank due to my credit but after getting a good spot it was smooth sailing! More
by cbutler918
Employees Worked With
Olga Kuznetsova
July 03, 2020
We got a fantastic deal on a new 2020 Toyota 4Runner Limited. Our salesman, Mr. Jeremy Nease, did a an outstanding job getting us a great price for our trade-in, and putting us in the SUV the same day. Limited. Our salesman, Mr. Jeremy Nease, did a an outstanding job getting us a great price for our trade-in, and putting us in the SUV the same day. The people were all very nice and accomodating. The finance man, Santos Missed, was very efficient and took great care of us. Fitzgerald truly provides the best "no haggle" price around with no added fees. I would highly recommend purchasing a vehicle from this company. More
by Al
Employees Worked With
Jeremy Nease sales dept. 5 stars, Santos Mieses
June 27, 2020
Great experience I'm very pleased with my experience at Gaithersburg Fitzgerald. My salesman, Johnny Figueroa, was extremely knowledgeable and answered all my question I'm very pleased with my experience at Gaithersburg Fitzgerald. My salesman, Johnny Figueroa, was extremely knowledgeable and answered all my questions quickly and thoroughly. Johnny invited me to take a test dive and I ended up driving two different cars. I really appreciated that I was never pressured to hurry or to buy either. I surely recommend this dealership! More
by Terri
Employees Worked With
Johnny, Stew
June 11, 2020
I experienced blatant fraud at Fitzgerald Toyota Gaithersbur I purchased a used 2016 RAV 4 hybrid from Fitzgerald Toyota in Gaithersburg on 6/3/2020. At the time of purchase the agent offered a AUTOCHECK disclo I purchased a used 2016 RAV 4 hybrid from Fitzgerald Toyota in Gaithersburg on 6/3/2020. At the time of purchase the agent offered a AUTOCHECK disclosure form for my signature that indicated that the car was accident free. I had been told earlier that car had a rear quarter panel replaced due to very minor damage. I asked why that did not show up on the report. Ali , the sales person, indicated that the damage was so minor that no report was issued. I signed the disclosure. After 7 days, on 6/11, I found a CARFAX report in the car that indicated it had been in an accident sustaining damage on both front quarterpanels, the rear quarterpanel and functional damage. I consider this an overt attempt to defraud me; I made clear on several occasions that I was not interested in purchasing a car that was subject to mechanical damage. The used car manager, Curt Smith and the GSM, Phil Formichelli, insisted that the oversight was inadvertent and quickly offered to rescind the purchase. They both insisted that the car had mechanical integrity without disclosing what damage had been sustained. I told them that if that was true, I would accept a warranty to cover any problems. They refused. Obviously the accident damage makes this vehicle worth less than the purchase to which I agreed. Complicating matters, I had traded in my Honda Pilot and had already returned the tags to the MVA. They refused to retag the Pilot so that I could drive it home. To add insult to injury, Mr. Smith indicated that if I was going to return the car, I needed to have it there within less than 48 hours from the time I discovered the fraud, which is impossible given my employment schedule. At this point, I am in the process of contacting the owner in hopes of sanction for those who willfully attempted to perpetrate this fraud. More
by amp
Employees Worked With
Ali
