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Fitzgerald Toyota Gaithersburg
Gaithersburg, MD
1,452 Reviews
Located on the east side of the I-270 Interstate, our Maryland Toyota dealership, Fitzgerald Lakeforest Toyota, is the perfect place to buy your next new or used car. With a solid selection for all our customers, we extend our great service and value to our friends in nearby Rockville and all the way south to Germantown and beyond. If you need help getting here, give us a call at (301) 921-0300 or check out our store map and directions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:30 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,452 reviews
May 20, 2020
Great experience purchasing a new car! Shopping for a new car during the COVID-19 pandemic was easy with Fitzgerald Hyundai. My salesman, Taylor Masterson, brought 2 vehicles to my home fo Shopping for a new car during the COVID-19 pandemic was easy with Fitzgerald Hyundai. My salesman, Taylor Masterson, brought 2 vehicles to my home for me to see/test drive. The buying process was easy and he even brought the paperwork to me for review/signature. Everyone I met from the dealership was friendly and courteous. More
by Linda, Gaithersburg, MD
Employees Worked With
Taylor Masterson, Renda (Finance)
April 15, 2020
Shopping for a new Hyundai, I worked with Evan. He was very sweet and knew the answers to everything I wanted to know about the car, and if he wasn’t sure, he got the answer immediately after the test dri very sweet and knew the answers to everything I wanted to know about the car, and if he wasn’t sure, he got the answer immediately after the test drive. Although I didn’t end up purchasing a Hyundai I’d recommend working with Evan so anyone who is shopping new cars at this location. More
by megan11
Employees Worked With
Evan Fabish
April 13, 2020
Professional, Outstanding Experience Good afternoon ! I wanted to let you know that I had a positive experience regarding the lease/sale of a Hyundai Ioniq Plug In Hybrid. Jenna hand Good afternoon ! I wanted to let you know that I had a positive experience regarding the lease/sale of a Hyundai Ioniq Plug In Hybrid. Jenna handled the details of my transaction in a courteous, professional manner . It was refreshing to experience that level of customer service in today's economic environment. I am a retired educator who used to train teachers to work in the Fortune 500 corporate environment. Jenna personifies the qualities of a responsible, thorough employee who cares about a customer. These qualities are frequently not found in today's business world. I'm certain you value her efforts. Perhaps a positive posting in her human resources file reflecting her work would be nice. This experience has been very pleasant for me. If you would like to reach out to me, please feel free to call me anytime. Thank you. Sincerely, Dr. Stash Pawlinski More
by Paws
Employees Worked With
Jenna
March 25, 2020
Fixed a problem other dealer was disinterested in Our 2019 RAV 4 Limited AWD developed an annoying noise at about 3500 miles. Dealer where we purchased the vehicle was defensive and somewhat disintere Our 2019 RAV 4 Limited AWD developed an annoying noise at about 3500 miles. Dealer where we purchased the vehicle was defensive and somewhat disinterested in pursuing a repair. I was advised by Toyota Corporate Customer Care to visit Fitzgerald Toyota for help. There I met Rob Gordon , a senior mechanic, who drove the car and heard the noise and advised me that Toyota would identify a fix. At a later date I met Gil Briggs, the service mgr. He was very busy but listened to me for at least 30 minutes. He asked me to leave the car so he could drive it. He heard the noise but Toyota had not identified a new replacement part. Months later I received a phone call at home from Mr. Briggs. He told me he just received a new TSB from Toyota that he believed would fix the problem. HE CALLED ME THE SAME DAY THE TSB WAS ISSUED BY TOYOTA !!! I brought the car in and a new electro-mechanical clutch assembly in the transfer case was switched out to eliminate most but not all the noise. Messrs. Gordon and Briggs are top notch. You will not find better service anywhere else. I still have not heard from the original dealer. For a busy service mgr at a major dealership to call me MONTHS LATER ON THE SAME DAY THE TSB WAS ISSUED is simply unexpected and greatly appreciated.. These gentleman are master mechanics and master customer service professionals. I am 76 years old, the son of a mechanic, and know a little more about mechanical operations than the average owner. These gentleman are the best I have ever dealt with and I highly recommend them More
by delo180
Employees Worked With
Rob Gordon, Gil Briggs
March 19, 2020
I came back to Fitzgerald Subaru for my 4th Subaru. My last car was a 2004 so I'm so glad I had Johnny Figueroa as my salesman. He helped me decide which car was best for my needs. He had good customer ra last car was a 2004 so I'm so glad I had Johnny Figueroa as my salesman. He helped me decide which car was best for my needs. He had good customer rapport, knowledge of the car model, and went through all the safety and high tech features patiently. After the sale Johnny has reached out several times to be sure I was satisfied and to answer any questions I might have. Johnny pleases the customer and I would highly recommend you ask for him. I've appreciated his service and the quality of the dealership that has maintained its reputation over the years. More
by Jane
Employees Worked With
Johnny Figueroa
February 24, 2020
My experience with Fitzgerald Hyundai in Gaithersburg was excellent. Taylor Masterson was very thorough from start to finish throughout the process. He delivered with exceptional service with answering all excellent. Taylor Masterson was very thorough from start to finish throughout the process. He delivered with exceptional service with answering all my questions and addressing issues post sale. They even gave me lunch ! I highly recommend him if you visit this dealership. More
by Mike W
Employees Worked With
Greg Lewis, Diako and Tony Freeman
February 22, 2020
The Fitzway is the Only Way ! The second car I’ve bought here in 2 months. My Salesman is experienced and gets the job done. They valued my trade considerably higher than anyone el The second car I’ve bought here in 2 months. My Salesman is experienced and gets the job done. They valued my trade considerably higher than anyone else. I love my New Car ! I won’t buy a car anywhere else. More
by Eric’s Muscle Cars
Employees Worked With
Harmeet Suri
February 18, 2020
I've purchased my own car first time in my life . My credit history isnt the best , due to previous identity theft and other minor issues . Olga Kuznetsova is really the most helpful person , no matter credit history isnt the best , due to previous identity theft and other minor issues . Olga Kuznetsova is really the most helpful person , no matter your situation is. She would help you , explain everything , and do anything possible to get you a car . Highly recommend More
by ARTHURVCHUMAKOV
Employees Worked With
Olga Kuznetsova
February 13, 2020
Terminal Hold We came to Fitzgerald for a Pre-Owned Highlander that we saw online and liked. The dealership was not close to home, but we liked the vehicle. Arrang We came to Fitzgerald for a Pre-Owned Highlander that we saw online and liked. The dealership was not close to home, but we liked the vehicle. Arranged a test drive and filed an online application for finance. We also brought our van to trade-in. We had $12,000 in hand, hoped to get $3000 from the trade-in, and planned to finance the balance. The car was ready for us to test drive when we arrived. We explained to the salesperson, that we seemed to have lost the lien release letter for the van (it's ten years old and has been paid off for eight). He assured us that since the loan had been with Toyota Financial this could be worked out there at the dealership. We took the test drive and the vehicle performed as we'd hoped, and we were pleased. The trade-in offer was slightly higher than what we'd hoped for, so there was no issue with that. We were fine with the price as offered (note we haggled over neither the trade value nor the price), and proceeded to move forward with the purchase. This is where things started to go sideways. First, the online finance application I'd filed has not "crossed over", so this had to be completed again. While not a big deal, I came to realize later that this was the first sign that things are not altogether smooth with their processes. The finance application was completed and filed (no issue there either - excellent credit, verifiable income, long-time i-home and at job). Then we waited. And waited. And waited. After about an hour, I went to find someone (the salesperson, to his credit, went off to get the vehicle fueled and washed). I told this person, that, we needed to start on this in 15 minutes or we would have to leave. At his point, Curt Smith, came to tell us that they "only had two people and were moving us ahead as fast as they could. I reiterated our need to get going, and Mr. Smith repeated, weakly, that they were short-handed and would get us in soon. In a few minutes, Kevin Flynn came and got us and took us to the finance person. [I find it odd that, after waiting an hour, they suddenly were able to help us as soon as an issue was made of it.] And this is where it ended. We went to meet with finance manager, Santos Mieses. He asked us for the title and lien release on the trade. we told him that we didn't have the release, but were told that they could work it out. Mr. Mieses immediately and with conviction told us that they couldn't do that. At this point, We called it and walked out. Mr. Flynn, met us at our car as we were leaving and told us that it could be worked out, but they would have to make phone calls, etc. We told him that Mr. Mieses should have led with that and that the salesperson should have queried this issue with finance from the beginning. Having no confidence that this death spiral of incompetence to end with this issue and having no immediate need to buy, we left took our $12,000, our van, and our solid credit history, and left. We will seek out a purchase from another dealer. More
by Pete just wants to buy a car
Employees Worked With
Kevin Flynn, Curt Smith, Santos Mieses
December 24, 2019
Management consistently looks to screw over customers with warranty issues. Will purposely not tell you about small rules just to screw you and not do their job. with warranty issues. Will purposely not tell you about small rules just to screw you and not do their job. More
by Jason Sutterley
Employees Worked With
Jesse Segovia
