Fitzgerald Toyota Gaithersburg

First Time Car Purchase This past week I've purchased a 2020 Toyota Corolla Hybrid from Fitzgerald Toyota. This was my first vehicle purchase, so it was unnerving, to say the This past week I've purchased a 2020 Toyota Corolla Hybrid from Fitzgerald Toyota. This was my first vehicle purchase, so it was unnerving, to say the least, but the Fitzgerald associates made the process as clear and easy as possible. Big thank you to - Christopher Collins, the sales associate who sold me the vehicle and made sure that I was as comfortable as possible, Lisa Lam, the finance manager, who took her time explaining everything pertaining to the finance end of the purchase and Kevin Flynn and Phil Formichelli, the managers who assisted in making this deal happen. I could not be more grateful to have had such a wonderful team of knowledgeable and competent individuals to have walked me through this process. I will definitely recommend Fitzgerald Toyota and Chris Collins to anyone looking to purchase a new or used vehicle. Thank you again for your assistance and guidance! More

Train your manager, JENNA. I walked in here trying to get a car in a tight time line. My sales person was very professional and courteous. Sales person did not seem 100% knowled I walked in here trying to get a car in a tight time line. My sales person was very professional and courteous. Sales person did not seem 100% knowledgeable on the car I was looking for in terms of difference between trim choices. But nonetheless, was mostly knowledgeable and was willing to work with me. My low rating (if I could I would give ZERO), is for the manager, JENNA. When I said I want a car sooner than later, she asked me for the color of the car and the trim. I told her the color choices and trim. She walked off saying she will look for the cars. My sales person went over the details of the car and then I wanted to test drive one of the cars they had on the lot. When I saw the car, I noticed the checkered seat cover and I really liked it. This was when the manager, JENNA, came over to me informing me that she found the car in the color and trim I wanted "but in a black interior" (these are her words, I don't know why she told me "BUT in black interior". Otherwise I would not have caught that there were choices in interior sear cover). I told her Ooh, I want this checkered interior. Then all H E L L broke loose. She started to have massive attitude toward me and raised her voice at me, "Are we LOOKING at the seat colors NOW?! WELL, IT WOULD HAVE BEEN NICE TO KNOW THAT BEFORE I CALLED FIVE DIFFERENT DEALERS!!!" then she walked off. I was shocked was speechless for a minute. Then I told the sales person that I want the car with the color, trim and the seat cover if they can find it. But I could tell sales person was hesitant and even afraid to ask the manager because the manager just threw a massive fit. So I walked up to the manager and asked her about it. And without even looking at me (staring at the computer monitor and writing things down), she said "WELL I JUST FOUND YOU A CAR YOU ASKED FOR". And continued to do her thing. So I asked her to give me at least some information on this car that she found. For example, where is it coming (I was told they could get the car on the same day), how many miles on it, etc. Then she picked up a paper and waved it angrily in my face. I took it and saw that it said Baltimore. So I asked "is it coming from Baltimore?" And she rolled her eyes and said "IT'S THE PORT THAT IT CAME IN". She never once looked at me while saying all this. I was standing in front of her for a while and she didn't acknowledge that I was still there. She continued to ignore my presence. She made it clear that it was a done deal and did not want any more discussion. I went back to the sales person's desk and sat down to process what just happened. I did not even test drive the car. Sales person being stuck in the middle did not know what to do. Sales person kept trying to convince me by telling me that JENNA found a car I WANTED. Was I suppose to shut my mouth and take what I can get and make a purchase because the manager was...MAD? I was only there for less than an hour and all this happened. I was so offended that I could not even think about getting a car from here. This manager, JENNA, I don't know what her problem was but she just treated me like I was her child who just said "no" to bathroom break and later told her that I needed to go to the bathroom. The longer I sat there the more offended I got. So I told the sales person that I will not get the car here, especially with JENNA being the manager on duty. The sales person apologized profusely but it was not the sales person's fault. So the sales person walked away to tell JENNA this and JENNA got even more frustrated (now at the sales person). I walked in on the conversation (I was standing few feet away anyway) and told JENNA directly that I was highly offended and that she was unprofessional. She did not even ask me about other options of the car and I didn't even know that she was calling other dealers to look for the cars. I also told her the way she said, how she said was all offensive and unprofessional. Then JENNA (without even looking at me when I am TALKING TO HER), told the sales person that she was talking to the sales person and not me. HA! so I told JENNA that she should never talk to her sales person that way. It is not okay to treat the sales person the way she treated me either. It does not make it okay regardless of who she was talking to! I told her I will be leaving and will not be getting a car from here. JENNA never apologized and she told me "OKAY, GO!". I don't know how she even became a manager when she is highly inappropriate. She needs to be re-trained from the basics, starting with basic communication skills and basic human interaction. She is not fit to be a manager. Especially when she treats sales people and customers like she OWNS them. Fitzgerald, train your manager, JENNA. She is giving you a bad rap. As a result, you won't see me or any of my family and friends come to this location. I've gone through many cars, many dealers, and managers in the past, I've never had such horrible experience. Wow. I still can't believe what happened. Get it together, Fitzgerald. Hire the right people. More