Fitzgerald Toyota Gaithersburg

Excellent customer service! I'm so happy with my new car but also I want to thank Eva Sumichrast for her excellent job I really recommend her to others that want to buy a car. Sh I'm so happy with my new car but also I want to thank Eva Sumichrast for her excellent job I really recommend her to others that want to buy a car. She is awesome, kind and she will works hard for you! More

A patient and helpful process to deliver honest information This location was very helpful and my favorite thing about it was that they were not pushy. Eva Sumichrast was amazing!!! So patient, so kind, and so This location was very helpful and my favorite thing about it was that they were not pushy. Eva Sumichrast was amazing!!! So patient, so kind, and so respectful of my wishes to look into other options. We really appreciated her understanding and respect throughout the process. It was very different than other dealership experiences. Thank you Eva!!! Isaac Inkoom was also great to work with- thank you! More

Three critical business mistakes I returned a leased 2016 Camry on December 21, 2018, because the lease was up after 3 years. I picked up a new leased Camry the same day. 1. I w I returned a leased 2016 Camry on December 21, 2018, because the lease was up after 3 years. I picked up a new leased Camry the same day. 1. I was issued a new Maryland license plate although the old license plate should have been used on the nhew vehicle. 2. Toyota headquarters asked me to sign a paper stating what the mileage was on the returned 2016 Camry because the paper work had not been submitted to Toyota, a Federal requirement. 3. The dealership stated on paperwork submitted to the state of Maryland that the 2016 Camry had been returned on January 7, 2019, causing me to be fined several hundred dollars for not insuring the 2016 Camry between December 21, 2018, and January 7, 2019. I felt suckered by the dollar cost of the lease, anyway, and all these problems on top of my displeasure with the deal causes me to say that I would never recommend this dealership to anyone, at any time, for any reason. More

Eva S. was owesome Went there looking for a car at a price range. I was recommended by Ernest. Eva was very helpful and I ended up buy a 2017 Nissan versa for $10,975. Went there looking for a car at a price range. I was recommended by Ernest. Eva was very helpful and I ended up buy a 2017 Nissan versa for $10,975. More

Great experience I went to Fitzgerald Toyota in search of a new car for my daughter; Eva Sumichrast, a car sales associate at Fitzgerald was very knowledgeable about t I went to Fitzgerald Toyota in search of a new car for my daughter; Eva Sumichrast, a car sales associate at Fitzgerald was very knowledgeable about the cars, and willing to listen to what I wanted. And not try to persuade my to buy something else like most car sales persons do. I had no one to drive my original car that I came in back to my apartment; Eva offered to pick me up once i dropped off my car to my apartment and drive me back to get my new car at no extra charge. I was and still am, very pleased with her service. More

A+ Sales Department I bought my 2013 Corolla from Fitzgerald Auto Mall and I had a good experience with the Sales Person and the dealership. I didn't have any problems wi I bought my 2013 Corolla from Fitzgerald Auto Mall and I had a good experience with the Sales Person and the dealership. I didn't have any problems with the service department for my oil changes and replacing a dead battery. Well the car got totaled and because I have become a little superstitious about losing my 3rd Corolla I decided to go to a different car model. I did a lot of online shopping as well as going to varies local dealerships. One of my stops was to the Hyundai dealership where I was greeted by Taylor Masterson. Went for a test drive in a 2019 Elantra Value Edition. It really was nice with some feature that me personally would not need or use. He bought his sales manager over and we had a friendly conversation. I never felt like either of them were being pushy. I was still undecided and continue to car shop for a few more days. After many test drives and lots of online comparisons I decided to go with the Elantra. I called Taylor up early on Super Bowl Sunday to find out if they do price matching. Yup! and because they were open on Sundays I came down, went over the numbers with the sales manager and was in my 1st Hyundai later that evening. (blunder on my part because they can't accept third party checks so of course I forgot my checkbook at home). When going over the numbers Fitzgerald had the better deal and their number are very transparent online compared to most other dealerships. So I knew very quickly what I would qualify for and what my APR would be. Also got a Costco discount and because of my long hours on the computer, the asking price was in the range of the fair market value. In my case it does help to have good credit to speed the process along. It took some time to get the exact car I wanted since they had to locate it at the Rockville dealership and drive it to the Gaithersburg location and have it shining like a bright new penny. In the meantime they did the background check and got the paperwork prepped and ready to go. I didn't get any of that nonsense of going back and forward between sales rep and manager. In my opinion it was clear what each person was doing throughout the whole process without any hidden surprises. I also like that I didn't have to listen to a long spiel about the features of my new car. I am a techy person so not to much that will impress me at this point. Final Thoughts Taylor Materson A+ Good Listener, Respectful of my needs and wants and was not pushy at all and was able to answer most if not all of my questions without the help of the sales manager trying to tag team. Sales Manager A+ Very resourceful, forward with the prices and even gave me the numbers to take with me to think it over. She was kind, respectful and not pushy either. Business Manager A+ Sign here, here, here, blah, blah, blah. But I still liked her too. Very nice person and detailed about what I was signing. When you do this enough time it becomes second nature. Thank You Fitzgerald Auto Mall Gaithersburg for having very good sales people and this time directed to the Hyundai dealership. More

Superior Customer Service and Quality Process Maint Reqd light was on so took 2006 Highlander to Patrick Nugent, my long time Service Manager at Fitzgerald Toyota Service. As always, he diagnosed Maint Reqd light was on so took 2006 Highlander to Patrick Nugent, my long time Service Manager at Fitzgerald Toyota Service. As always, he diagnosed the cause of the light (routine oil change) and some other minor issues with wiper mechanism and cabin air quality. Pat searched for the most economical service bundle pricing and coupons for the work, had it completed on schedule and returned the vehicle cleaner than when it was dropped off. It's worth every penny to get genuine Toyota quality parts installed by certified technicians. Overall, another outstanding experience with Patrick and Fitzgerald Toyota Service. More

Tacoma Service I had a 10 out of 10 visit with Fitz Toyota. I needed tires, battery and few other items to be done and Patrick Nugent was extremely helpful in findi I had a 10 out of 10 visit with Fitz Toyota. I needed tires, battery and few other items to be done and Patrick Nugent was extremely helpful in finding the perfect tires for my truck. He set it up for Sunday morning install and they were timely, polite, & efficient. Thank you all very much and I will continue to come back here for my Tacoma and my Wife;s Rav-4 Service. Scott More

The best dealership - ask for Taylor Masterson ! This was our 4th new car purchase with Fitzgerald Hyundai. We keep going back for a very good reason - integrity and professionalism. I was in sales This was our 4th new car purchase with Fitzgerald Hyundai. We keep going back for a very good reason - integrity and professionalism. I was in sales for many years and know all about high pressure sales tactics and inflated pricing that many customers have to fight through to get their best deal. At Fitzgerald you get the best deal every time - no fighting, no questions. I knew we were in good hands from my first email correspondence with our salesperson - Taylor Masterson. He responded to my pricing inquiry within an hour of my submittal and provided other options I hadn't considered to save me money (I,e, consider a 2018 model of the car I was looking for). We ended up purchasing the 2018 model with 5k miles and saved more than 6k and got a fully loaded car with features we never expected to receive. Taylor's manager Luis, introduced himself and thanked us for our repeat business. He made us feel like MVP's ! Our entire sales process was handled professionally and smoothly. Taylor is a pleasure to work with and I will definitely be recommending him to friends and family in the market for a car. The service department at Fitzgerald is the best - bar none. Every service appointment we had for our previous 3 vehicles have been positive experiences. The warranty for Hyundai's is so great that our out of pocket expenses for the life of our vehicles has been minimal. If you are looking for the best in sales and service - look no further and go to Fitzgerald Hyundai Gaithersburg. More