Fitzgerald Toyota Gaithersburg

Great Customer Service! I worked with Jenna Keller specifically, and she was wonderful. Very unimposing, but impressively knowledgeable about all the cars features. And anyti I worked with Jenna Keller specifically, and she was wonderful. Very unimposing, but impressively knowledgeable about all the cars features. And anytime I called the dealership, all of the staff was very helpful and took ownership of my questions until they were sure I had what I needed. Bought a Hyundai Sonata and I couldn't be happier! More

RAV4 Hybrid Chris was extremely helpful from day one. He explained everything in the car very carefully and answered all questions quite competently. He was patie Chris was extremely helpful from day one. He explained everything in the car very carefully and answered all questions quite competently. He was patient through several test drives and even offered to loan the car for a couple days. He also coordinated things smoothly on pickup day even though he was quite busy. It was quite a pleasant buying experience. More

Unable to drive vehicle. No help from dealership. Called about 10 times, before and after my temp tag expired. I never got an extension on my temp tag, and now I have a car that I “own” but haven’t dr Called about 10 times, before and after my temp tag expired. I never got an extension on my temp tag, and now I have a car that I “own” but haven’t driven it in over two weeks. A manager told me maybe I can drive with the expired registration, but I would be doing so at my own risk. ..... Terrible advice. I was told at one point I will get a call the following day to have an extension mailed out to me , but I never received the call. I tried calling again a week later, and I was told they will call me back. Now I am still waiting and upset. And unable to drive my car. My father is in the market for a new or used car, and I’ll will be sure NOT to refer FitzWay. More

Purchased a 2018 Toyota RAV4 Limited AWD Found Ali Shirazi to be an honest and straight-forward salesman. Dealership was clean, neat, and took care of our needs. they gave us a good price o Found Ali Shirazi to be an honest and straight-forward salesman. Dealership was clean, neat, and took care of our needs. they gave us a good price on the car, and made the transaction as smooth as possible. The car is excellent and sells itself. We checked other Toyota dealerships in the area, and their prices were all several thousand higher. I would recommend these guys! More

All around excellent experience Dealing with a broken down car is not a good situation to deal with. And the truth is i have no faith I wont be taken advantage of. However, at Fitzge Dealing with a broken down car is not a good situation to deal with. And the truth is i have no faith I wont be taken advantage of. However, at Fitzgerald's I found this experience to be pretty much as good as it gets. I was helped by Josh mostly in the service department, and he was a pleasure to work with. Communicated with me often and simply. No fluff or nonsense, just the good, the bad and what my options were. Offered advice and supplemental help above and beyond the specific repairs they were taking care of. They did it VERY quickly and had me back in my car well before the expectations they originally had set. And I needed a new engine, not just a few brakes and a timing belt or something. They had the car back to me within a week, set me up with a decent rental car. But most of all, made sure i understood, was comfortable and explained everything thoroughly. Ignoring the circumstances, a very pleasurable experience. More

Very Happy with my new Highlander Chris was excellent, he gave me the best price after competing with several other dealers. Made the whole experience easy. He was friendly, honest, ma Chris was excellent, he gave me the best price after competing with several other dealers. Made the whole experience easy. He was friendly, honest, make sure i was happy with what new car. Excellent customer service. More

I love my new Car! This dealership was top notch hands down! Andrew H. went above and beyond to make sure I purchased the car I was most comfortable with. He gave me sug This dealership was top notch hands down! Andrew H. went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. I ended up getting a brand new car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. After, Marcus helped out with finalizing the purchase and it was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Fitzgerald Subaru to anyone who is looking for a new or used vehicle. More

Great Buying Experience We recently bought a 2018 Hyundai and the customer service provided by our salesperson Jenna Keller made the buying experience great. In addition to b We recently bought a 2018 Hyundai and the customer service provided by our salesperson Jenna Keller made the buying experience great. In addition to being pleasant, responsive, detail minded and accommodating, Jenna has a deep knowledge of the car's technical specs and features. This is the second Hyundai we bought at this dealership in recent years. More

Great Car Shopping Experience We drove through many car dealerships looking for a newer used SUV. We had researched many types of Crossovers and SUVs online. We noticed several ma We drove through many car dealerships looking for a newer used SUV. We had researched many types of Crossovers and SUVs online. We noticed several makes at FITZ TOYOTA. We decided to go in and discuss 3 including RAV 4, HIGHLANDER and Jeep. We were greeted by a friendly and professional salesman-- Chris Collins. He was amazing with assisting us through our whole vehicle buying process. He was patient when we wanted to test several vehicles. He even went out of his way to go to pick up a vehicle 20 miles away from another Fitz car dealership and brought back to Fitz Toyota so we could test drive the vehicle. Chris is a team player--At one point Chris was not available so he made the effort to have another salesperson-Chuck available to take us out on a the test drive for this vehicle. Chris is a 'leader'---he had 2 wonderful trainees under him. They were helping us out with the process. All the sales man that assisted us were Polite, Professional , Friendly and Helpful! In the end, after 3 visits-we decided to go with the vehicle that Chris went 'out of his way' to pick up for us. We want to sincerely Thank Chris and the Fitz Toyota team for all their patience, support and guidance as well as their friendliness and professionalism- making our vehicle buying process a positive one. More

Highlander purchase Bought this car as a Christmas present for my wife. Very happy with the no haggle price and they found exactly the car I wanted. Chris was very help Bought this car as a Christmas present for my wife. Very happy with the no haggle price and they found exactly the car I wanted. Chris was very helpful and also included a big bow. More