Fitzgerald Toyota Gaithersburg

On December 22, 2020 I called Hyundai corporate in reference to paint failure on my 2015 White Sonata. This is a well known defect on this year and color of Sonata and there was even a class action la reference to paint failure on my 2015 White Sonata. This is a well known defect on this year and color of Sonata and there was even a class action lawsuit. Hyundai stated that even though my vehicle was past the warranty for paint defects, they would be able to paint my vehicle. After giving me a Claim # Hyundai instructed me to go to my nearest dealership so that they could take pictures of my vehicle and send them to Hyundai corporate. The body shop took pictures and claimed they would submit the pictures to corporate to further the claim. The manager at the body shop confirmed that the damage was from improper painting from the factory and that he had seen this defect plenty of times before. I called the body shop 2 weeks later with no update. I called last week and they stated it was submitted to the proper person for processing. On 1/20/21 the dealership stated my claim was denied even because of the year and mileage of my vehicle. When I initially called corporate to make my claim, they stated the year and mileage did not matter because they were aware of the issue. This is unacceptable. A 2015 vehicle should not have paint peeling from the hood and roof. Hyundai corporate called me and informed me that Hyundai would not assist in repairing my vehicle since it was out of warranty. This is in complete contrast to what I was told by Hyundai corporate initially. More

Absolutely love these guys , they have made me a forever Fitzgerald's customer. Matthew Brown and Tony Freeman made my experience of buying a vehicle extremely satisfying, great job guys on selling me a Fitzgerald's customer. Matthew Brown and Tony Freeman made my experience of buying a vehicle extremely satisfying, great job guys on selling me a great vehicle and make my experience simple , quick and pain free . Matthew Brown took the time to put my roof racks on in the freezing cold so I wouldn't have to and took the time to make sure they were installed correctly More

I had an excellent experience Fitzgerald Lake forest Toyota. The saleswoman Lilly did a great job reaching out to me early and helped me out a lot throughout the process. The sales manager, Taylor was a Toyota. The saleswoman Lilly did a great job reaching out to me early and helped me out a lot throughout the process. The sales manager, Taylor was a superstar. He kept in touch with me non stop and bent over backward to get me a deal I could work with. This dealership doesn't typically negotiate on price. But Taylor really went the extra mile and was able to give me two options that were better than I expected I was going to get. I was worried that I was going to have to get a different car then the one I actually wanted. But thanks to Lilly and Taylor they made it possible for me to get the car I had really fallen in love with. There are a lot of good people at this dealership, but if you get to work with Lilly or Taylor I can promise that you are in for a pleasant and smooth experience. For the record their follow-up since the sale has also been exceptional. More

My husband and I just leased a new Subaru Ascent from Fitzgerald Subaru in Gaithersburg. Johnny Figueroa worked with us and he is awesome. We are very happy with his performance, and I highly recommend Fitzgerald Subaru in Gaithersburg. Johnny Figueroa worked with us and he is awesome. We are very happy with his performance, and I highly recommend doing business with him and Fitzgerald Subaru. We love our new Ascent. (And Mr Figueroa made sure that we socially distanced during all transactions!) More

I bought a car from Matthew Brown! He was really helpful in narrowing down the specific car I was looking for. Before coming in, I was stressed due to knowing how difficult the process of buying a car can b in narrowing down the specific car I was looking for. Before coming in, I was stressed due to knowing how difficult the process of buying a car can be. However, the process itself was very easy & Matthew actually made it fun for me. In addition, he went above & beyond with allowing me to see the car before it was even available for display! Also, Tony Freeman was very kind & nice enough to prioritize my car so I could pick it up as soon as possible. Matthew never once pressured me into purchasing a car or mislead me about anything. They were both very genuine & helpful with making sure that my needs were being met. Overall, great place to buy a car if you’re looking & even greater staff! Happy with my purchase! :) More

Great professionalism shown by the staff especially Bik Shrestha and John Moldiz while I was buying my Subaru. Very helpful and knowledgeable about their products. Shrestha and John Moldiz while I was buying my Subaru. Very helpful and knowledgeable about their products. More

I love my new Forester, and my buying experience at Fitzgerald Subaru of Gaithersburg, Maryland. I would recommend them to any buyer, and I hope they keep up the great customer experience. Fitzgerald Subaru of Gaithersburg, Maryland. I would recommend them to any buyer, and I hope they keep up the great customer experience. More

I purchased a car from Fitzgerald Hyundai Gaithersburg with Matthew Brown. It's my first Hyundai and Matthew made sure to have us come back and go through all the benefits of the car. Very happy with our with Matthew Brown. It's my first Hyundai and Matthew made sure to have us come back and go through all the benefits of the car. Very happy with our purchase and experience! More

Wouldn't take my car anywhere else! Always get the best service and my service advisor Patrick Nugent is professional, knowledgeable, friendly and always spot on when my car will be ready! service and my service advisor Patrick Nugent is professional, knowledgeable, friendly and always spot on when my car will be ready! More