Fitzgerald Toyota Gaithersburg

My first time buying a car was great! This was my first time ever buying a car. I went in, aiming at a 2011 Chevy Cruze that I really liked! The staff there was professional, especially Sh This was my first time ever buying a car. I went in, aiming at a 2011 Chevy Cruze that I really liked! The staff there was professional, especially Shelly McLaughlin who was my sales assistant. She did a great job explaining to me from the beginning what are the rules and what to expect. She was really helpful, she didn't force any choices on me, we went for a test drive and she was very knowledgeable about the car, knowing that she is newly recruited and that she was responsible for Toyotas. She stayed there until 10pm, to make sure everything is alright! Thanks and I would highly recommend this place! More

Outstanding We were very well pleased with the service and professionalism of our salesman. We are enjoying our new Hyundai Sonata with the features we were looki We were very well pleased with the service and professionalism of our salesman. We are enjoying our new Hyundai Sonata with the features we were looking for. More

great experience Originally I surfed on the Fitzmall site and request quote on RAV4. Many sales agents immediately called to help. Austin Pounds particularly followed Originally I surfed on the Fitzmall site and request quote on RAV4. Many sales agents immediately called to help. Austin Pounds particularly followed up constantly and very kindly explained all my question but not pushing and no pressure at all. When I visited the office, he kindly and very efficiently helped me through the purchase in 2.5 hours and before I drove away, he offered me a personal tutoring on how to set up my new RAV4. More

Very professional experience Just purchased my fourth vehicle from this organization. The staff is always very professional, and it was a fair and relatively painless process. T Just purchased my fourth vehicle from this organization. The staff is always very professional, and it was a fair and relatively painless process. The no haggle pricing policy is much appreciated. More

great job The entire staff was so helpful with the purchasing of my car thitichon robert sophie they all did a fantastic job i am so very pleased with the servi The entire staff was so helpful with the purchasing of my car thitichon robert sophie they all did a fantastic job i am so very pleased with the service I received thank you so much More

Lack of communication My sales person did her job well in selling the vehicle. But dealing with the service department and sales after finding damages to the car before I l My sales person did her job well in selling the vehicle. But dealing with the service department and sales after finding damages to the car before I left the dealership has been nothing short of a nightmare. More

Done Right with Care and Excellence Every person I directly dealt with was a professional and took the time to explain everything to me that I questioned. I had issues arise that were co Every person I directly dealt with was a professional and took the time to explain everything to me that I questioned. I had issues arise that were contradictory to what was verbally agreed upon. These issues were immediately rectified. Everyone that was on my team acted appropriately and made the process so much better than ANY OTHER dealership I contacted in my search. More

Best car buying experience! First, note to survey writer. I hate surveys and you're now starting to repeat the questions. I'm ready to just "X" out of this. I've already First, note to survey writer. I hate surveys and you're now starting to repeat the questions. I'm ready to just "X" out of this. I've already stated above, this was the best car buying experience I've had. I liked the salespeople even the ones who were not helping me. I went to the lot with the task of a 2016 Veloster on my mind. My salesman Ed Bockarie, was great! He talked to me as a returning customer purchasing the same car just new. He didn't down talk to me or try to put me in another car. He knew I had to be to work in a few hours, but never-the-less went over the car and it's functions. No I didn't test drive it. The car had others around it and I was glad. I saw it and knew it was mine. In closing, people at the mall have come up to me and asked about the car. I've gladly told them, "The Gaithersburg Fitzgerald Auto Mall and the man you want to ask for. is Ed Bockarie. Again, I'm not a survey person, but this in one time I felt someone's horn had to be blown. Great Experience! More

Great stop great shop Fantastic service. Provided the exact car I wanted. Fully explained contract, features, etc. Would refer friends and family back to Fitz. Would buy an Fantastic service. Provided the exact car I wanted. Fully explained contract, features, etc. Would refer friends and family back to Fitz. Would buy another car from Fitz. 5 Stars. More

hyundai My only complaint is that there is whistling occurring when the speed exceeds 40 mph. A rubber seal has been replaced at Massey Hyundai in Hagerstown, My only complaint is that there is whistling occurring when the speed exceeds 40 mph. A rubber seal has been replaced at Massey Hyundai in Hagerstown, md. The whistling still exists. More