Fitzgerald Toyota Gaithersburg

Best car buying experience! First, note to survey writer. I hate surveys and you're now starting to repeat the questions. I'm ready to just "X" out of this. I've already First, note to survey writer. I hate surveys and you're now starting to repeat the questions. I'm ready to just "X" out of this. I've already stated above, this was the best car buying experience I've had. I liked the salespeople even the ones who were not helping me. I went to the lot with the task of a 2016 Veloster on my mind. My salesman Ed Bockarie, was great! He talked to me as a returning customer purchasing the same car just new. He didn't down talk to me or try to put me in another car. He knew I had to be to work in a few hours, but never-the-less went over the car and it's functions. No I didn't test drive it. The car had others around it and I was glad. I saw it and knew it was mine. In closing, people at the mall have come up to me and asked about the car. I've gladly told them, "The Gaithersburg Fitzgerald Auto Mall and the man you want to ask for. is Ed Bockarie. Again, I'm not a survey person, but this in one time I felt someone's horn had to be blown. Great Experience! More

First car buying experience This was my first car buying experience. Going in, not really knowing what to expect, I was anticipating a pushy sales guy who would try to sell me on This was my first car buying experience. Going in, not really knowing what to expect, I was anticipating a pushy sales guy who would try to sell me on features/things I had no interest in. Luckily for me, Austin Pounds did not fit said description. He was incredibly courteous, funny, and most importantly knowledgeable on all the cars I was considering. He helped me filter out all of the cars I was looking at until I reached my perfect car, a 2016 Camry. I must have asked him a hundred questions about the car and its features and how it was different than other cars and he had an answer for all of them. I would strongly recommend Austin to anyone looking to buy a car at this dealership. He went the extra mile for me to make sure i was 100% satisfied. More

2017 hyundai Elantra My first experience with this sales team was a very dedicated and professional one. I would absolutely recommend this to friends and colleagues. I wan My first experience with this sales team was a very dedicated and professional one. I would absolutely recommend this to friends and colleagues. I want to thank Ms Aye and The Finance Representative that helped me put with this process. More

Wasn't planning on replacing the Sonata It was a good experience. The service department is always courteous and helpful. I've worked with them for the past five years with the first car. It was a good experience. The service department is always courteous and helpful. I've worked with them for the past five years with the first car. The only experience that needs addressing is where you rent a loaner. I did not enjoy that interaction.. More

Excellent customer service I received wonderful customer service at this dealership - I dealt with Edward and Kenny, they are very knowledgeable and professional. The week be I received wonderful customer service at this dealership - I dealt with Edward and Kenny, they are very knowledgeable and professional. The week before I bought my car my son also had been in the dealership looking for a car everyone had been very kind considerate and knowledgeable. When I came back to buy my car I came back to deal with Edward because he was so professional and personable. He and Kenny made my buying experience easy and very happy!! I cannot thank them enough, and will be highly recommending Fitzgerald Hyundai to everyone I know. I do want to say though everybody was very professional it was the personal touch and the way they took the time to spend time with me and to listen to me that really sold me on your dealership. Also the handwritten letter as a thank you with a wonderful personal touch. Most people can be professional, it takes an exceptional person to go the extra mile and offer the great customer service that they delivered. More

It was a great experience. Shelly McLaughlin was excellent! Shelly McLaughlin was my sales consultant and she did an excellent job helping me find my new car. I wasn't quite sure what I was looking for but she Shelly McLaughlin was my sales consultant and she did an excellent job helping me find my new car. I wasn't quite sure what I was looking for but she showed me a number of different models that included the features and qualities that I wanted. She was informative while on our test drive and she made every effort to help me get the best available price, which I really appreciated. She was so good that I only had test drive 1 car before I was convinced and ready to seal the deal. The other staff was also very helpful and friendly. Overall it was a great experience. More

Very pleased Excellent overall experience. The staff is very professional and accommodating. They clearly want the dealership to provide a better experience than c Excellent overall experience. The staff is very professional and accommodating. They clearly want the dealership to provide a better experience than customers expect, which is how they advertise themselves. More

Always a pleasure This is my second time coming back here to purchase a vehicle for myself (the first was for my brother.) I filled everything out online (the online cr This is my second time coming back here to purchase a vehicle for myself (the first was for my brother.) I filled everything out online (the online credit application and my car request information.) I came in today around 11:30 to speak to the sales representative that emailed me (He was very nice and courteous and made the entire process very easy and professional.) I had a easy and helpful and painless time from start to finish (from the time Mr. Habib introduced himself till the time that I left.) In the end, Kevin and Mr. Habib said that they will call me on Monday and will do everything in their power to assist me in purchasing the vehicle (a Toyota camry 2017 SE). Thank you Kevin and Habib for being there for me! You have no idea how much that means to me! More

5th Sonata, 4th from Fitzgerald This is the 5th New, fully loaded Sonata I have purchased, beginning in 2004. I have recommended others to the Sonata, and recommended Fitzgerald, as This is the 5th New, fully loaded Sonata I have purchased, beginning in 2004. I have recommended others to the Sonata, and recommended Fitzgerald, as well. At least two of these people have followed through with a new car purchase from Fitzgerald. 1 a Sonta, the other a Hyundai SUV. Though I will have general service performed at Fitzgerald in Rockville MD (My office is located directly across the street from the Rockvill location). But it has always been the Lakeforest location, I prefer for purchasing (3 of the 5 Sonata's were purchased at Lakeforest). More

Very happy with my purchase and experience I was not in the market for a new car, but the dealership gave me a great trade in on my 2011 Hyundai Veracruz. From working with my sales person to t I was not in the market for a new car, but the dealership gave me a great trade in on my 2011 Hyundai Veracruz. From working with my sales person to the finance people, my experience was terrific. Very friendly and knowledgeable staff. I feel like they really appreciated my business. More