Fitzgerald Toyota Gaithersburg

Has Potential to be Good I brought my car in to address window weatherstripping that was peeling on the front passenger side window which was covered under warranty. Upon revi I brought my car in to address window weatherstripping that was peeling on the front passenger side window which was covered under warranty. Upon review of the finished work when I arrived home, I discovered that there were dents/scratch and super glue used to repair my side mirror since it was necessary to remove it in order to replace the weatherstrip. Drove right back to the service center where the Service Manager assured me it will be resolved. Fast forward a week later, my mirror was replaced and the dents and scratches were made invisible after they took the car back in for half a day and provided a loaner. The Assistant Service Manager I worked with during both trips demonstrated he understood my pain points and sought to make things right. More

great experience buying new Avalon. Chris Collins great We had a great experience at Lakeforest Fitzgerald Toyota Chris Collins great sales person. He was patient low key. Fitzgerald met our price. The tra We had a great experience at Lakeforest Fitzgerald Toyota Chris Collins great sales person. He was patient low key. Fitzgerald met our price. The trade in was easy and very fair. Chris came to our house after ewe bought the car to set the garage door open button on the car and to show us how all the buttons and functions work. The experience coulnt be better. Ask for Chris. More

2017 elantra value edition- great experience As a first time car buyer, I could not have asked for a better experience. Compared to other dealerships, Fitzgerald was not hounding me with calls to As a first time car buyer, I could not have asked for a better experience. Compared to other dealerships, Fitzgerald was not hounding me with calls to come back in for business. They truly made sure I was interested in the product, and they worked to get what I wanted, not what they had. This is what made me keep contact and come back in along with not minding the time it takes. I also was happy with the test drives of different cars, especially the actual car that I ended up purchasing. My mom is a repeat customer and I see why. I think I too, will be back for my next purchase. More

Pleasant Buying Experience I'm not a "negotiator", and have never liked the car-buying experience. At Fitzgeralds Hyundai in Gaithersburg, "The Fitz Way" is a very pleasant, re I'm not a "negotiator", and have never liked the car-buying experience. At Fitzgeralds Hyundai in Gaithersburg, "The Fitz Way" is a very pleasant, relaxed, and unintimidating way to shop for, and buy, a car. Going in I knew I wanted the Elantra, probably a Value Edition, depending on options and prices. They had lots of Elantra in inventory, and my salesman, Ignacio Villalobos, took his time in reviewing the list for vehicles that appealed to me. The car was delivered the next day. Sophia Watson carefully explained the financing, and the early payoff options. The car was delivered in "showroom" condition. Perfect. More

Chris Collins made the process of buying a car for a first timer very smooth and as stress free as possible. He was very thorough and explained all the processes s made the process of buying a car for a first timer very smooth and as stress free as possible. He was very thorough and explained all the processes step by step. Incredibly detailed with explaining the policies, payment plans and insurance. Would absolutely go through him again for another car in the future. He doesn't push or put pressure for the buy. 10/10 just an amazing dude with an incredibly friendly/approachable vibe. More

Excelent Good experience. Very kind people who have tried to provide all the answers to the puzzles me. I found answers to all inquiries. I was well treated an Good experience. Very kind people who have tried to provide all the answers to the puzzles me. I found answers to all inquiries. I was well treated and respected More

We keep going back! I saw a used car I was interested in test driving and got to drive it immediately. Austin answered all of our questions, did not pressure us and made I saw a used car I was interested in test driving and got to drive it immediately. Austin answered all of our questions, did not pressure us and made sure we were happy with our purchase. He followed up with our questions afterwards as well. More

Fitzgerald Lakeforest Hyundai Very thankful to the wonderful knowledgable staff at Fitzgerald Lakeforest Hyundai who helped me, especially: Ignacio "Iggy" Villalobos, Kenny Booth, Very thankful to the wonderful knowledgable staff at Fitzgerald Lakeforest Hyundai who helped me, especially: Ignacio "Iggy" Villalobos, Kenny Booth, Robert Hess, Jila Rabiee, and Renda Reed. More

Above and Beyond Service I meet all sorts of sales professionals and sales managers in my line of work, which is sales, and I come across all kinds of folks, good, bad, honest I meet all sorts of sales professionals and sales managers in my line of work, which is sales, and I come across all kinds of folks, good, bad, honest, dishonest, ect. The sales rep and manager that assisted me with my recent purchase were not only extremely helpful, they were not pushy, they were honest and up front about everything I needed to know about the vehicle and aspects of the sale from start to finish. They were timely with all my requests and provided a perfect amount of followup during and post sales process. I am extremely pleased with Bo and Rob and would highly recommend friends and colleagues to consider them and Fitzgeralds as a whole if interested in a new vehicle. -Chris Clifton More

Austin was really great! We just bought a new Prius from Fitzgerald Toyota in Gaithersburg and our main salesperson was Austin Pounds. Austin was really great – very knowledg We just bought a new Prius from Fitzgerald Toyota in Gaithersburg and our main salesperson was Austin Pounds. Austin was really great – very knowledgeable about the car and always willing to go the second mile to help us out. There was never any pressure to buy a car from him; their whole focus at this dealership is to provide customers with the information they need to make a good decision. This is very unlike other dealerships we have dealt with in the past where pressure to buy was standard procedure. We highly recommend Austin and his dealership and would not hesitate to go there again when we need another car. More