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Fitzgerald Toyota Gaithersburg
Gaithersburg, MD
1,451 Reviews
Located on the east side of the I-270 Interstate, our Maryland Toyota dealership, Fitzgerald Lakeforest Toyota, is the perfect place to buy your next new or used car. With a solid selection for all our customers, we extend our great service and value to our friends in nearby Rockville and all the way south to Germantown and beyond. If you need help getting here, give us a call at (301) 921-0300 or check out our store map and directions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:30 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,451 reviews
February 20, 2015
WELCOMING WARM AMBIANCE AND TEAM @ FITZGERALD's LAKEFOREST! My husband and I purchased a Toyota Camry, and my sister also purchased a Toyota Camry, the same day and both from the charming and eloquent HARMEET S My husband and I purchased a Toyota Camry, and my sister also purchased a Toyota Camry, the same day and both from the charming and eloquent HARMEET SURI. Since the purchase, I have utilized the Service Division for the scheduled warranty service. And, from time to time I stop in to purchase accessories or to seek help with questions and refine my understanding of the workings of my Toyota! I have without exception, had excellent experiences - exceeding any other experiences at other dealerships I've visited or purchased from over the past 45 years! Today, for example, I stopped in to see if Harmeet was there and would help me program/link my new iPhone with the Camry's Bluetooth. Harmeet was not there. A woman, with a name tag that read BRIANNA, approached. She lit of the showroom with her dazzling smile and warm welcoming manner and asked if she could assist me. I explained I was there to see if Harmeet would help me program/link my new iPhone with the Camry's Bluetooth. She explained Harmeet was not in until later that day and said she would be glad to help me. As she went through the process she also thoughtfully showed me how as well. We then spent some time discussing various accessories and in particular retrofitting heated seats. BRIANNA was very knowledgeable and articulate in all her communications. She followed up with a gracefully written email communication later in the day. How smart of the Fitzgerald's leadership to people their company with exceptional folks like BRIANNA HOOKS and HARMEET SURI! It's the continued encounters such as I had today with BRIANNA, and other occasions with HARMEET, that keep my husband and I committed to Fitzgerald's! I can get cars and service anywhere but I can't and don't encounter such lovely folks as I always experience at Fitzgerald's! More
by KT
Employees Worked With
BRIANNA HOOKS, Harmeet Suri
February 10, 2015
Awesome!!! I had an overall amazing experience at Fitzgerald today getting my car repaired. This was my first time going to a dealership kind of place to get my I had an overall amazing experience at Fitzgerald today getting my car repaired. This was my first time going to a dealership kind of place to get my car repaired so I was absolutely clueless when I entered the building. All of the staff that I spoke with were incredibly friendly and helpful and answered every question I had. From time of drop off to driving home, it only took about 1.5 hours to get everything done and it was fairly busy on this particular day!!! Overall, I am extremely impressed with Fitzgerald and I plan on returning/referring. More
by usgm96
Employees Worked With
Kevin Flynn
February 01, 2015
Great Experience I live in Virginia Beach, about 4 hours from this dealership. I found my 2012 Toyota Highlander Limited Edition listed by Fitzgerald on eBay - from th I live in Virginia Beach, about 4 hours from this dealership. I found my 2012 Toyota Highlander Limited Edition listed by Fitzgerald on eBay - from the moment I called about this vehicle Olga was very helpful and quick with assisting me through the credit check application etc and answering my questions about the vehicle. I ended up taking a bus all the way up and Olga offered to pick me up at the bus station- she had a water and banana for me and even offered to get me a sandwich! She drove me the additional 30 minutes from the bus station to the dealership. Beforehand she helped speed up the process by processing some of the paperwork before my arrival. Once there she showed me all the ins and outs of the car, filled it up with gas and was very friendly the whole time :) I wish the dealership was closer so I could take advantage of the service center.. This was my first time financing a car and Olga made it a breeze! More
by Nicholeigh
Employees Worked With
Olga Kuznetsova
January 25, 2015
?????? ??????(Lisa Lam)?????????,???,???,?????????? 2008???????,2015???????? I bought two cars from Lisa Lam, Toyota Corolla 2009 and Toyota Highlander ??????(Lisa Lam)?????????,???,???,?????????? 2008???????,2015???????? I bought two cars from Lisa Lam, Toyota Corolla 2009 and Toyota Highlander XLE 2015. Her service was excellent. I purchased Toyota Highlander XLE 2015 at the best price. More
by William
Employees Worked With
Lisa Lam
January 22, 2015
Great Dealership!!!!! Oscar was very helpful. He went above and beyond with service. Very Friendly, Made our time worth. Excellent sales person. We are so happy with our 20 Oscar was very helpful. He went above and beyond with service. Very Friendly, Made our time worth. Excellent sales person. We are so happy with our 2015 Camry. This is our fourth time buying a car from Fitzgerald Toyota. My family has always been part of them too. More
by alba mejia
Employees Worked With
Marcus Beverly,Santos Mieses,Oscar Garcia
January 09, 2015
Great buys excellent service My first car from Fitzgerald was a Chrysler. I kept it until it was falling apart. I brought a Mitsubishi next from a dealer in Rockville who I late My first car from Fitzgerald was a Chrysler. I kept it until it was falling apart. I brought a Mitsubishi next from a dealer in Rockville who I later found out charged me an extra $1000 which was not revealed to me when I brought the car. After a lot of hassle and letters to every BBB type of agency (Better Business Bureau, JD Powers, MD Attorney General, etc.), the $1000 was refunded. When I wanted a new car in 1996, I went back to Fitzgerald and brought a Hyundai Tiburon, after the Tiburon, I brought a Hyundai Tucson; my third car in a row from Fitzgerald was a 2010 Hyundai Santa Fe which I still own. I went back to Fitzgerald for all my cars since 1996 because of the “no hassle price”; I’ve received discounts on the car prices without negotiating. Their service has been excellent on all the cars I have brought. The personnel in the service department are always cheerful and have a good sense of humor and don’t try to “upsell” on service, or parts. I’m especially impressed with one of the service representatives, Mr. Josh Krumpach. Unless something drastically changes I will purchase every car in the future from this dealership. Rupert A. LeRay Germantown, MD 20876 More
by Rupert LeRay
Employees Worked With
Bill Sherrill
December 31, 2014
Service Center - Extremely poor service and dishonest. I am updating original review. My rating remains the same as my service experience was terrible for numerous reasons and I'm concened about the integ I am updating original review. My rating remains the same as my service experience was terrible for numerous reasons and I'm concened about the integrity of the this service location. I am encouraged by the fact that I recieved a prompt call from next level management to learm more abou the experience and try to resolve it. They seem to be aware of the issues at this site and I was told that they are working to address. More
by BrianW
December 20, 2014
Pete Musumeci and Phil Formichelli were great. Pete was great. After a HORRIBLE first experience with Woody, who insulted me and was no help to my mother and I, we gave this place another chance an Pete was great. After a HORRIBLE first experience with Woody, who insulted me and was no help to my mother and I, we gave this place another chance and were blessed with Pete, who helped us out and indulged my horrible attitude and my worse temper. We found a car and got everything together, he was right there and so accommodating the entire time. After discovering some major issues with the used car I bought I came back in to speak with Phil and Pete. They worked with me, indulged my arguments, and got me a great deal on a new Scion XB lease. They do listen when you have issues and try to resolve them. More
by ironosora
Employees Worked With
Pete Musumeci, Phil Formichelli,Marcus Beverly
November 27, 2014
First Car Oscar was my advisor for the purchase of my first car and I could not have asked for a better experience! He took the time to show me my options for a Oscar was my advisor for the purchase of my first car and I could not have asked for a better experience! He took the time to show me my options for a used and new car and talked me through the entire process prior to starting the purchase. The went above and beyond trying to get me the best deal while making sure that I understood everything that was being explained to me. He introduced me to the manager of the store and worked with the Allstate represenative, David, to make sure that the best quote was given for a first time car owner. Sants took good care in explaining and detailing all the expenses of the car as well as the protection plans available. After all the paper work, Oscar congratulated me for my first purchase and made sure that I ubderstood the car and its functions and made sure that the car was warm before I drove away, a small detailed that was very welcomed since winter arrived in Maryland! Thank you David, Santos and especially Oscar for helping me with my first car purchase and making it an amazing experience! More
by Maria.J.Murillo
Employees Worked With
David Asher , Santos Mieses,Oscar Garcia
November 20, 2014
Simply the best deal around I really appreciated Harry for answering all my questions over the phone and email, and being clear and upfront about all numbers without pressuring m I really appreciated Harry for answering all my questions over the phone and email, and being clear and upfront about all numbers without pressuring me with unwanted calls. This made our shopping much easier and our visit to Fitz Toyota much more pleasant and relaxing. More
by caab1977
Employees Worked With
Harry Dayal
