Fitzgerald Toyota Gaithersburg

Great experience We had a great experience. They were prompt to meet us, showed us what we were looking for. Matched the price from another dealer when we had anothe We had a great experience. They were prompt to meet us, showed us what we were looking for. Matched the price from another dealer when we had another quote. The entire staff was very concerned when it appeared that we were waiting, but they had to send for another car, as the exact car we wanted wasn't on site. More

Great Price on our 5th purchase from Fitzgerald Just picked up our 5th car form Fitzgerald. Very fair price, no gimmicks. Our salesman, Harmeet found exactly the car we wanted from another dealer Just picked up our 5th car form Fitzgerald. Very fair price, no gimmicks. Our salesman, Harmeet found exactly the car we wanted from another dealer at the lowest price we found and treated us with respect and did not waste any of our time More

First time, wonderfull experience! Oscar Garcia, I met him for the first time, I enjoyed working with him from the time he presented me the first car. His was even happy for to get an e Oscar Garcia, I met him for the first time, I enjoyed working with him from the time he presented me the first car. His was even happy for to get an expensive car that was very good for me. He presented him the 695.86$ servicing program that I accepted to include in my order. Keep it up buddy, no more servicing some where else More

Excellent dealership...excellent car! I just purchased a 2014 Corolla LE Plus, working with Chris Coillins and Neil Xing. They were experienced, knowledgeable and professional. Chris work I just purchased a 2014 Corolla LE Plus, working with Chris Coillins and Neil Xing. They were experienced, knowledgeable and professional. Chris worked with me and my family to locatejust the car, with just the features, that I wanted. And at a great price! TAnd he knew everthing there is to know about the car. The finance man, Phil, was also extraordinary: knowledgeable to forthcoming. Though the steps sometimes took longer than I had anticipated, it was a very successful experience. Good job, all! More

Great experience!!!! It was a stress free buy...Mr. Oscar Garcia made the process easy for me,,,quiet and easy,...just the way I like to buy....thanks to him I drove my It was a stress free buy...Mr. Oscar Garcia made the process easy for me,,,quiet and easy,...just the way I like to buy....thanks to him I drove my new car home the same day....That"s good service. More

Steer Clear I do not recommend this dealership. I purchased a used cpo genesis a few months ago. The salesperson John Dutton seems friendly and may do a good I do not recommend this dealership. I purchased a used cpo genesis a few months ago. The salesperson John Dutton seems friendly and may do a good job gaining people's trust but he's just as bad as your stereotypical used car salesman with many tricks up his sleeve. I inquired about the vehicle and before I got there. He had the engine running and a hanging dealer tag covering a big scratch in the back bumper. This literally covered up the scratch and prevented me from hearing the loud tick from the transmission when shifting without the car fully warmed up. He didn't seem to be completely knowledgeable in Hyundais but gave answers to my questions that were not accurate (more to come on this in a bit). The dealership also makes a mockery of the cpo program. The check list mentions a whole host of things regarding the condition of the interior, exterior, and mechanical, but you have to wonder what kind of standards they truly hold themselves to. Regardless, if you have decent people you're doing business with, you expect them to be fair, have common sense, and treat you with respect. The dealership's two big flaws were the following: - Emissions testing. He told me the car had passed MD emissions which I knew was transferable to my state of Virginia. This means I would not have had to get and pay for emissions myself. A few days before the temporary tag expired I got an email from the title clerk saying I need to send her emissions certification. I responded saying that must be a mistake and at the end they wound up admitting they made a mistake in telling me the car had passed emissions. I told them I"ll just go get it done myself but they need to reimburse me for the cost. A couple of the managers got involved but there was no success in getting them to pay for their mistake. - Poor job in removing old window tint. When I took the car into a local tint shop I was told a poor job removing the old tint and glue, and that they would have to charge extra to remove the old glue first. First of all, you have to question the quality control of their cpo cars if a car in this condition is made available for sale. Secondly, I respectfully informed the dealer of this and asked to be reimbursed for this extra cost but they wouldn't budge on this, either, and instead invited me to use my personal time to take a 60 mile round trip drive for them to fix their mistake. There were a few other issues with this transaction but the takeaway of this story is i gave them a golden opportunity to very easily and economically make up for their mistakes. Them reimbursing me $100 or so would've won themselves a fan and a repeat customer (the cars in our household tend to be replaced every 4 to 6 years). But they did not want to make their wrongs right. My request was out of principle as that $100 is not enough for even two tanks of gas. This dealership, on the other hand, lacks the most basic principle of treating their customers with fairness. More

Wonderful - very happy with my purchase! Highly recommended! I would definitely go back to this dealership! Chris Collins went out of his way to help me find my car! I am very happy with my whole experience and I would definitely go back to this dealership! Chris Collins went out of his way to help me find my car! I am very happy with my whole experience and the wonderful customer service. When the Gaithersburg location didn't have what I was looking for, he drove us himself to another location that had one I wanted to look at (in a fitzgerald car so we could save our gas). That is the car I ended up buying! Very helpful and understanding - willing to repeat the information for me that I couldn't remember! Would definitely recommend him to friends, family, and strangers. This was my first car, and this sales associate made my first car purchasing experience really great! He was willing to help me out as much as he could and helped me find the best deal for my budget!! More

Best Dealership Experience I've Had Both my wife and I deeply appreciated the no-haggle, low-pressure sales approach that Fitzgerald espouses. At no time were we pressured to buy on the Both my wife and I deeply appreciated the no-haggle, low-pressure sales approach that Fitzgerald espouses. At no time were we pressured to buy on the spot without looking at all our options. In fact we were encouraged to do so, and to compare their price with the competition (which, by the way, was the lowest we found anywhere). Also a big part of our decision to buy with them was my previous positive experience with the Fitzgerald Toyota Service Center. The regular services are not always cheap, but they are extremely thorough and done with an eye towards preventative maintenance. As a result I have experienced very few failures over the last 100k. Lastly, having an Allstate agent right there in the dealership to switch our insurance the same day saved us an extra hassle and was much appreciated. More

great!!! my purchase at this dealer was excellent and I had no problem ,attention was magnificent! recommended! every thing was fast easy for me!! nice job my purchase at this dealer was excellent and I had no problem ,attention was magnificent! recommended! every thing was fast easy for me!! nice job More

Highly recommend This car buying experience exceeded my expectations - every detail was handled professionally and fairly. I had been corresponding with other car deal This car buying experience exceeded my expectations - every detail was handled professionally and fairly. I had been corresponding with other car dealers while searching for the right price over the past year and Lisa Lam took the time to answer my questions and gave me the best prices and incentives. More