Fitzgerald Toyota Gaithersburg

Fitzgerald Toyota Car Purchase Review This is the 4th Camry that I have purchased here over the last 15 years. I was sad to hear that Kwan Wong, whom I had purchased my last two cars from This is the 4th Camry that I have purchased here over the last 15 years. I was sad to hear that Kwan Wong, whom I had purchased my last two cars from had passed away. Chris Collins who I purchased my new Camry from, definitely stepped up to the plate. He was very cordial and professional, and was a pleasure to deal with. In the next five years, when I come back again, I will be asking for Chris, as I did Kwan, if he is still there Steve Bready More

Great experience I was not familiar with the ways to purchase a car, since I just arrived US one week ago. I visited Toyota in Gaithersburg nearby my hotel. I met Jin, I was not familiar with the ways to purchase a car, since I just arrived US one week ago. I visited Toyota in Gaithersburg nearby my hotel. I met Jin, Jamie and John there. They supported me everything with kind attitude. Especially, Jin-moon Kim gave me a lot of helps to choose a model and get a great price. Jamie and John were also kind and cordial. I was an amazing experience for me to buy a new car in US. I received all services even I did not ask. I really appreciate all to Jin, Jamie and John. I strongly recommend you to purchase a car here, if you have a plan to get a Toyota. More

My Car Buying Experience at Fitzgerald Auto Malls I have purchased at least 5 cars from Fitzgerald (3 Subarus and 2 Toyotas) and have found the car buying experience generally pleasant. Hats off to Ch I have purchased at least 5 cars from Fitzgerald (3 Subarus and 2 Toyotas) and have found the car buying experience generally pleasant. Hats off to Chris and Olga. I especially appreciate Chris' help in setting up the somewhat complicated electronics initialization process. He is especially polite and helpful. Kudos also to Olga. More

Friendly and Fair I went to Fitzgerald Toyota to buy a Scion xB, and they provided great customer service. I did not have to haggle. Right of the bat they gave me $1000 I went to Fitzgerald Toyota to buy a Scion xB, and they provided great customer service. I did not have to haggle. Right of the bat they gave me $1000 off since I found the vehicle online (internet discount). Also they gave me an additional $750 off for being a recent college graduate. Great service and fair prices was my experience, and I would recommend this dealer to everyone. It was my best experience buying a car so far, and it was my third time. More

Great used car experience! I found the car I wanted on AutoTrader.com, and contacted Ali Shirazi on the phone. He was very friendly and arranged a meeting the next day to see th I found the car I wanted on AutoTrader.com, and contacted Ali Shirazi on the phone. He was very friendly and arranged a meeting the next day to see the vehicle. He met me and my wife when we arrived, and gave us great service. We decided to take the vehicle home, and he walked us through the steps well, even giving us lunch while we waited! I had some more detailed questions that were answered by Amir Kaplan, and Nanvy Wilkes walked us through the final paperwork. Overall a great experience! More

Review Had a fantastic experience, service & deal with getting a new car. Will recommend coming back here if considering getting another car for myself, fami Had a fantastic experience, service & deal with getting a new car. Will recommend coming back here if considering getting another car for myself, family members or a friend. More

excellent customer service I purchased a new Prius C in Fitz Mall.The experience was really easy & enjoyable thanks to Grace White who was very knowledgeable, patient & non push I purchased a new Prius C in Fitz Mall.The experience was really easy & enjoyable thanks to Grace White who was very knowledgeable, patient & non pushy. She showed a great customer service during the entire purchasing process. But the excellent customer service didn't end after the purchase. Several weeks later I found out i lost my floor mats. I sent Grace an email and she with her manager Jaime ordered me new ones without any charge, although it was totally my fault. i would recommend this dealership to anybody who wants a Toyota vehicle More

Lisa Lam is the best My wife and I are both over 60 years old and between the two of us, we have bought and driven over a dozen cars so far in our lifetime (from GM, Ford, My wife and I are both over 60 years old and between the two of us, we have bought and driven over a dozen cars so far in our lifetime (from GM, Ford, Chrysler, Volvo, Honda, Toyota, and Nissan). We live in MD all this time and bought from dealerships in the area. Our recent purchase of a Toyota at Fitzgerald Lakeforest was unequivocally the best car-buying experience in our lifetimes. We used to absolutely abhor the process of buying a car, from the long waits (many times they did it on-purpose just to wear you out) while the salesperson went back and forth to the sales manager, and/or the usually-encountered condescending attitudes and high-pressure selling. This time, it was completely free and opposite of that. Lisa Lam was so professional, patient, honest and pleasant, we actually ENJOYED the entire time there, having picked the car (after her helping to evaluate model options and test driven 2 cars) that best-fit us at a very good price with NO time spent in price negotiations and that beat truecar.com and edmunds.com prices which I checked afterwards (if I included the complimentary Buyer Protection Plan they gave us). All car buying experiences should be like that! More

OSCAR!! Great service, let me know everything there was to know about the car I drove out with! If you are looking for a bilingual seller go to Oscar Garcia, Great service, let me know everything there was to know about the car I drove out with! If you are looking for a bilingual seller go to Oscar Garcia, he speaks English and Spanish and is friendly! Thank You Oscar!!! More

2014 Toyota Tacoma Purchase My wife and I had previously purchased both a Highlander and a Prius from this dealership and both from salesperson, Caitlin Torrisi. Each time we wer My wife and I had previously purchased both a Highlander and a Prius from this dealership and both from salesperson, Caitlin Torrisi. Each time we were thrilled with how personable, professional, knowledgeable and attentive that Caitlin was to our needs. In fact, after talking to her for just a limited time she was able to make several recommendations to us which we were thrilled to receive. Ten days ago it came time for me to purchase a new Tacoma. Caitlin was the only salesperson that we even considered working with because of our prior experience with us. I exchanged several emails with Caitlin with what I was looking for in a new Tacoma. Caitlin found one that was coming into the dealership with exactly that and put a hold on it for me. Within minutes of it arriving at the dealership I had a phone call from her that the truck was in. When I saw it I was absolutely thrilled! Caitlin did her usual wonderful job with the sale. Following Caitlin's portion we were turned over to Marcus Beverly the Finance Manager who completed the sale. We were also extremely happy with Marcus. With the Tacoma, it made 3 purchases from Caitlin in 10 months. While we don't expect to need another new vehicle for a few years we strongly recommend Caitlin and the Gaithersburg Fitzgerald team for those who are looking. More