Fitzgerald Toyota Gaithersburg

Great experience!!!! It was a stress free buy...Mr. Oscar Garcia made the process easy for me,,,quiet and easy,...just the way I like to buy....thanks to him I drove my It was a stress free buy...Mr. Oscar Garcia made the process easy for me,,,quiet and easy,...just the way I like to buy....thanks to him I drove my new car home the same day....That"s good service. More

Steer Clear I do not recommend this dealership. I purchased a used cpo genesis a few months ago. The salesperson John Dutton seems friendly and may do a good I do not recommend this dealership. I purchased a used cpo genesis a few months ago. The salesperson John Dutton seems friendly and may do a good job gaining people's trust but he's just as bad as your stereotypical used car salesman with many tricks up his sleeve. I inquired about the vehicle and before I got there. He had the engine running and a hanging dealer tag covering a big scratch in the back bumper. This literally covered up the scratch and prevented me from hearing the loud tick from the transmission when shifting without the car fully warmed up. He didn't seem to be completely knowledgeable in Hyundais but gave answers to my questions that were not accurate (more to come on this in a bit). The dealership also makes a mockery of the cpo program. The check list mentions a whole host of things regarding the condition of the interior, exterior, and mechanical, but you have to wonder what kind of standards they truly hold themselves to. Regardless, if you have decent people you're doing business with, you expect them to be fair, have common sense, and treat you with respect. The dealership's two big flaws were the following: - Emissions testing. He told me the car had passed MD emissions which I knew was transferable to my state of Virginia. This means I would not have had to get and pay for emissions myself. A few days before the temporary tag expired I got an email from the title clerk saying I need to send her emissions certification. I responded saying that must be a mistake and at the end they wound up admitting they made a mistake in telling me the car had passed emissions. I told them I"ll just go get it done myself but they need to reimburse me for the cost. A couple of the managers got involved but there was no success in getting them to pay for their mistake. - Poor job in removing old window tint. When I took the car into a local tint shop I was told a poor job removing the old tint and glue, and that they would have to charge extra to remove the old glue first. First of all, you have to question the quality control of their cpo cars if a car in this condition is made available for sale. Secondly, I respectfully informed the dealer of this and asked to be reimbursed for this extra cost but they wouldn't budge on this, either, and instead invited me to use my personal time to take a 60 mile round trip drive for them to fix their mistake. There were a few other issues with this transaction but the takeaway of this story is i gave them a golden opportunity to very easily and economically make up for their mistakes. Them reimbursing me $100 or so would've won themselves a fan and a repeat customer (the cars in our household tend to be replaced every 4 to 6 years). But they did not want to make their wrongs right. My request was out of principle as that $100 is not enough for even two tanks of gas. This dealership, on the other hand, lacks the most basic principle of treating their customers with fairness. More

Wonderful - very happy with my purchase! Highly recommended! I would definitely go back to this dealership! Chris Collins went out of his way to help me find my car! I am very happy with my whole experience and I would definitely go back to this dealership! Chris Collins went out of his way to help me find my car! I am very happy with my whole experience and the wonderful customer service. When the Gaithersburg location didn't have what I was looking for, he drove us himself to another location that had one I wanted to look at (in a fitzgerald car so we could save our gas). That is the car I ended up buying! Very helpful and understanding - willing to repeat the information for me that I couldn't remember! Would definitely recommend him to friends, family, and strangers. This was my first car, and this sales associate made my first car purchasing experience really great! He was willing to help me out as much as he could and helped me find the best deal for my budget!! More

Best Dealership Experience I've Had Both my wife and I deeply appreciated the no-haggle, low-pressure sales approach that Fitzgerald espouses. At no time were we pressured to buy on the Both my wife and I deeply appreciated the no-haggle, low-pressure sales approach that Fitzgerald espouses. At no time were we pressured to buy on the spot without looking at all our options. In fact we were encouraged to do so, and to compare their price with the competition (which, by the way, was the lowest we found anywhere). Also a big part of our decision to buy with them was my previous positive experience with the Fitzgerald Toyota Service Center. The regular services are not always cheap, but they are extremely thorough and done with an eye towards preventative maintenance. As a result I have experienced very few failures over the last 100k. Lastly, having an Allstate agent right there in the dealership to switch our insurance the same day saved us an extra hassle and was much appreciated. More

great!!! my purchase at this dealer was excellent and I had no problem ,attention was magnificent! recommended! every thing was fast easy for me!! nice job my purchase at this dealer was excellent and I had no problem ,attention was magnificent! recommended! every thing was fast easy for me!! nice job More

Highly recommend This car buying experience exceeded my expectations - every detail was handled professionally and fairly. I had been corresponding with other car deal This car buying experience exceeded my expectations - every detail was handled professionally and fairly. I had been corresponding with other car dealers while searching for the right price over the past year and Lisa Lam took the time to answer my questions and gave me the best prices and incentives. More

Fitzgerald Toyota Car Purchase Review This is the 4th Camry that I have purchased here over the last 15 years. I was sad to hear that Kwan Wong, whom I had purchased my last two cars from This is the 4th Camry that I have purchased here over the last 15 years. I was sad to hear that Kwan Wong, whom I had purchased my last two cars from had passed away. Chris Collins who I purchased my new Camry from, definitely stepped up to the plate. He was very cordial and professional, and was a pleasure to deal with. In the next five years, when I come back again, I will be asking for Chris, as I did Kwan, if he is still there Steve Bready More

Great experience I was not familiar with the ways to purchase a car, since I just arrived US one week ago. I visited Toyota in Gaithersburg nearby my hotel. I met Jin, I was not familiar with the ways to purchase a car, since I just arrived US one week ago. I visited Toyota in Gaithersburg nearby my hotel. I met Jin, Jamie and John there. They supported me everything with kind attitude. Especially, Jin-moon Kim gave me a lot of helps to choose a model and get a great price. Jamie and John were also kind and cordial. I was an amazing experience for me to buy a new car in US. I received all services even I did not ask. I really appreciate all to Jin, Jamie and John. I strongly recommend you to purchase a car here, if you have a plan to get a Toyota. More

My Car Buying Experience at Fitzgerald Auto Malls I have purchased at least 5 cars from Fitzgerald (3 Subarus and 2 Toyotas) and have found the car buying experience generally pleasant. Hats off to Ch I have purchased at least 5 cars from Fitzgerald (3 Subarus and 2 Toyotas) and have found the car buying experience generally pleasant. Hats off to Chris and Olga. I especially appreciate Chris' help in setting up the somewhat complicated electronics initialization process. He is especially polite and helpful. Kudos also to Olga. More

Friendly and Fair I went to Fitzgerald Toyota to buy a Scion xB, and they provided great customer service. I did not have to haggle. Right of the bat they gave me $1000 I went to Fitzgerald Toyota to buy a Scion xB, and they provided great customer service. I did not have to haggle. Right of the bat they gave me $1000 off since I found the vehicle online (internet discount). Also they gave me an additional $750 off for being a recent college graduate. Great service and fair prices was my experience, and I would recommend this dealer to everyone. It was my best experience buying a car so far, and it was my third time. More