Fitzgerald Toyota Gaithersburg

Great used car experience! I found the car I wanted on AutoTrader.com, and contacted Ali Shirazi on the phone. He was very friendly and arranged a meeting the next day to see th I found the car I wanted on AutoTrader.com, and contacted Ali Shirazi on the phone. He was very friendly and arranged a meeting the next day to see the vehicle. He met me and my wife when we arrived, and gave us great service. We decided to take the vehicle home, and he walked us through the steps well, even giving us lunch while we waited! I had some more detailed questions that were answered by Amir Kaplan, and Nanvy Wilkes walked us through the final paperwork. Overall a great experience! More

Review Had a fantastic experience, service & deal with getting a new car. Will recommend coming back here if considering getting another car for myself, fami Had a fantastic experience, service & deal with getting a new car. Will recommend coming back here if considering getting another car for myself, family members or a friend. More

excellent customer service I purchased a new Prius C in Fitz Mall.The experience was really easy & enjoyable thanks to Grace White who was very knowledgeable, patient & non push I purchased a new Prius C in Fitz Mall.The experience was really easy & enjoyable thanks to Grace White who was very knowledgeable, patient & non pushy. She showed a great customer service during the entire purchasing process. But the excellent customer service didn't end after the purchase. Several weeks later I found out i lost my floor mats. I sent Grace an email and she with her manager Jaime ordered me new ones without any charge, although it was totally my fault. i would recommend this dealership to anybody who wants a Toyota vehicle More

Lisa Lam is the best My wife and I are both over 60 years old and between the two of us, we have bought and driven over a dozen cars so far in our lifetime (from GM, Ford, My wife and I are both over 60 years old and between the two of us, we have bought and driven over a dozen cars so far in our lifetime (from GM, Ford, Chrysler, Volvo, Honda, Toyota, and Nissan). We live in MD all this time and bought from dealerships in the area. Our recent purchase of a Toyota at Fitzgerald Lakeforest was unequivocally the best car-buying experience in our lifetimes. We used to absolutely abhor the process of buying a car, from the long waits (many times they did it on-purpose just to wear you out) while the salesperson went back and forth to the sales manager, and/or the usually-encountered condescending attitudes and high-pressure selling. This time, it was completely free and opposite of that. Lisa Lam was so professional, patient, honest and pleasant, we actually ENJOYED the entire time there, having picked the car (after her helping to evaluate model options and test driven 2 cars) that best-fit us at a very good price with NO time spent in price negotiations and that beat truecar.com and edmunds.com prices which I checked afterwards (if I included the complimentary Buyer Protection Plan they gave us). All car buying experiences should be like that! More

OSCAR!! Great service, let me know everything there was to know about the car I drove out with! If you are looking for a bilingual seller go to Oscar Garcia, Great service, let me know everything there was to know about the car I drove out with! If you are looking for a bilingual seller go to Oscar Garcia, he speaks English and Spanish and is friendly! Thank You Oscar!!! More

2014 Toyota Tacoma Purchase My wife and I had previously purchased both a Highlander and a Prius from this dealership and both from salesperson, Caitlin Torrisi. Each time we wer My wife and I had previously purchased both a Highlander and a Prius from this dealership and both from salesperson, Caitlin Torrisi. Each time we were thrilled with how personable, professional, knowledgeable and attentive that Caitlin was to our needs. In fact, after talking to her for just a limited time she was able to make several recommendations to us which we were thrilled to receive. Ten days ago it came time for me to purchase a new Tacoma. Caitlin was the only salesperson that we even considered working with because of our prior experience with us. I exchanged several emails with Caitlin with what I was looking for in a new Tacoma. Caitlin found one that was coming into the dealership with exactly that and put a hold on it for me. Within minutes of it arriving at the dealership I had a phone call from her that the truck was in. When I saw it I was absolutely thrilled! Caitlin did her usual wonderful job with the sale. Following Caitlin's portion we were turned over to Marcus Beverly the Finance Manager who completed the sale. We were also extremely happy with Marcus. With the Tacoma, it made 3 purchases from Caitlin in 10 months. While we don't expect to need another new vehicle for a few years we strongly recommend Caitlin and the Gaithersburg Fitzgerald team for those who are looking. More

Fitzgerald isn't the closest Toyota dealer to where we live but they're very easy to work with & no surprises so we keep going back we live but they're very easy to work with & no surprises so we keep going back More

My car stopped working. I looked at the Fitzgerald web site while talking to Harry Dayle. I told him to get the car I selected ready and come and pick me up. He drove me to the dealership, and we closed site while talking to Harry Dayle. I told him to get the car I selected ready and come and pick me up. He drove me to the dealership, and we closed the deal. More

We had an unexpected trip to make to Chicago and I was overdue for an oil change. I rushed our 149,000 mile 2000 Sienna in for the oil change and for the van to be checked and serviced as needed to prep f overdue for an oil change. I rushed our 149,000 mile 2000 Sienna in for the oil change and for the van to be checked and serviced as needed to prep for the trip. Why did we use the 2000 vehicle for the long trip in sub-zero weather? Because we can! It's a Toyota, regularly serviced by Fitzgerald and most recently we have been working with the ideal service rep who should be used to train all others: Judith Riccio. Prices are always comparible to other service options and we find the people we deal with, Judith and now supervisor, Wes, to be always honest and great at setting our expectations. More

In total, my purchase of a new Toyota Highlander was more than satisfactory, it was pleasant from beginning to end. All my needs were addressed to my satisfaction. Just as I was about to take the new car hom than satisfactory, it was pleasant from beginning to end. All my needs were addressed to my satisfaction. Just as I was about to take the new car home, I did notice a few scratches on the front bummer. I pointed them out to the salesman, Harmeet Suri, No problem he said, when I come back tomorrow, with the title for my trade in, they would "buff them out". Today I dropped off the title and inquired about the scratches, My sales guy was off today so one of folks on the front Desk, Neal Xing, offered to help. he wrote put a service request. I drove down to the service area, and they fixed it WHILE I WAITED!!! (3:30 in the afternoon !!!) What can one say about this team that Fitzgerald's Toyota has put together??? ----Wonderful! More