Fitzgerald Used Cars Germantown

I had an crazy issue with my car key and I stopped by and the team at the desk was very receptive as I explained my dilemma. Prince came to the rescue and resolved the issue in what seemed less than a minute the team at the desk was very receptive as I explained my dilemma. Prince came to the rescue and resolved the issue in what seemed less than a minute. Wow, awesome and feeling grateful that God made me stop by that dealership. So nice to get good help when needed. More

Judie was great to work with. He was very helpful and knowledgeable and made the process easy and enjoyable. He was very helpful and knowledgeable and made the process easy and enjoyable. More

I was in a situation in which I needed to be able to purchase a car the same day. I knew the model and features I wanted and had been to several dealerships without success. Judie went the extra mile an purchase a car the same day. I knew the model and features I wanted and had been to several dealerships without success. Judie went the extra mile and brought over a car from another branch and it met all my needs. He was friendly and courteous, and most of all helpful. He also knew when to seek assistance from his manager in order to be able to provide accurate information. He did not pressure the purchase in any way, which I appreciated. He also treated me with respect and communicated with me as appropriate , even though my husband was with me ( in other words, he did not just speak with my husband…the male… about the car), which I appreciated. Although it was near closing when we chose to purchase, Judie stayed late ( until 8pm) assisting with all the final preparations, and when the detail/wash department was closed, he said “bring it tomorrow morning and I will make sure it gets washed”…and he did! I also like the fact that at Fitzgerald the price you see is the price of the car and there is no haggling. Everyone at this dealership was friendly and the environment is clean, orderly, and equipped with drinks, snacks, and computer/phone access in the event that you have to wait. More

My experience in purchasing a used car here was nothing but pleasant and positive. The sales associate, Judie Mousa, was helpful, informative and patient with me through the whole process. I highly recom but pleasant and positive. The sales associate, Judie Mousa, was helpful, informative and patient with me through the whole process. I highly recommend Judie and the dealership to others in need of a used vehicle! More

Full of awesome people. Everybody treated me like am the most important person of the day. I was there for 3 days trying to buy a used car but they treated me like I was buy Everybody treated me like am the most important person of the day. I was there for 3 days trying to buy a used car but they treated me like I was buying a new one. Prince Etse went over and above to get me a car that fit my budget. His manager Julius was there overseeing and making sure I was getting the best offer. And their boss was the best he offered me spicy tea. I had a good time. The finance Girl thanks. You are awesome. I appreciate you all. I definitely will return and will refer my friends. Good hearted people. More

Great service and patient. Walks you through everything. Would recommend you asking for his help when buying a car Walks you through everything. Would recommend you asking for his help when buying a car More

The agent was great, he helped me a lot during the process, reliable and great customer service. He took the extra mile to make me comfortable during the purchase process and kept it real, no scam or process, reliable and great customer service. He took the extra mile to make me comfortable during the purchase process and kept it real, no scam or trying to get me to just buy a car. I felt at ease dealing with him and felt at home. I am grateful that through this experience, he helped me overcome my fear of driving again after my car accident and get me back on the road. He did a great job and I am grateful. Thank you very much for everything and for getting me back on the road with my new car. More

No pressure, easy and stress free experience. My sales man was awesome and super handsome My sales man was awesome and super handsome More

You might as well buy on Craigslist if buying HERE 1. 0 by David on Feb 21, 2022 Where do i Start? Came to Fitzgerald after a car accident my insurance suggested a Lexus Rx350 2007 150k. Since it wa 0 by David on Feb 21, 2022 Where do i Start? Came to Fitzgerald after a car accident my insurance suggested a Lexus Rx350 2007 150k. Since it was Toyota engineering i bought dealt with sales guy Axel. He was just ok. After 3 weeks the engine went up!! Took to my mechanic said was water damage. Had it towed back to Fitzgerald their machines asked me did i drive through any water, therefore promoting that there was water damage in that engine they sold me🤬 Not even a month old drove the vehicle no more than 6 times due to my work truck and bad engine was the diagnosis! They REFUSED to Replace engine which would of been the right thing to do but they didn’t! Dealt with Dwele in parts who was very kind but wasn’t allowed to do much.i had to pay over 3k for the engine and they didn’t even tighten some hoses with clamps like they were supposed to when i had it looked at after their work!! I met with Phil Formichelli when i picked up my tags (NOTE they ordered WRONG tags too) he acted as if he was going to refund some parts of my money but of course did NO SUCH THING!! Do yourself a favor and NEVER SHOP HERE!!!!!! 🛑 PS insurance concluded WATER DAMAGESt More

Eric Cook was great to work with. Very responsive and professional. I would definitely work with Eric again professional. I would definitely work with Eric again More