Five Star Chevrolet - Service Center

Traveling from CT to FL on Jan 25th, our 2019 Chev 2500 suffered transmission problems. I dropped off the truck at 7 am and met Service Advisor Joshua Hilton. Although the dealer wasn't scheduled to open suffered transmission problems. I dropped off the truck at 7 am and met Service Advisor Joshua Hilton. Although the dealer wasn't scheduled to open until 7:30 am, Joshua took the initiative to discuss my problem and complete the necessary forms. He explained that his dealership understood the plight of travelers with vehicle problems and would have the vehicle examined without delay. He arranged to transport my wife and I to a local restaurant, then to a hotel. The mechanics worked on the transmission and within a couple hours, Josh called to inform me that he arranged for me to be picked up as the car was repaired and I could resume my traveling. What was initially a stressful event was turned around by Josh and the Five Star mechanics in record time. Josh and the courtesy vehicle drivers were especially polite and friendly, even providing a brief history of Florence, SC. I do appreciate their efforts. Add that the vehicle was still under warranty simply added to the excellent experience. Ben Pagoni Prospect, CT More

Charles Mcelveen was an awesome sales rep. Great job in getting us in our 2021 chev trailblazer! I would recommend him to anyone who wants great service. getting us in our 2021 chev trailblazer! I would recommend him to anyone who wants great service. More

It was time for my service on my vehicle . So I took it in and I was right back out. And that was because I had a lot to do that day lol! Thanks for getting me right back out guy's. in and I was right back out. And that was because I had a lot to do that day lol! Thanks for getting me right back out guy's. More

I live an hour away from any dealer and had a recall on my Silverado truck. Duncan scheduled a next day appointment. This dealership was on time, ready when I arrived and completed the work quickly. I hi my Silverado truck. Duncan scheduled a next day appointment. This dealership was on time, ready when I arrived and completed the work quickly. I highly recommend them. What a breath of fresh air! More

Duncan in service was Professional and knowledgeable; he is always gregarious and cordial. He ensures my vehicle is serviced based on the mileage recommendation. I will continue to service my vehicle with h is always gregarious and cordial. He ensures my vehicle is serviced based on the mileage recommendation. I will continue to service my vehicle with him. More

left my vehicle to have a tensioner and tensioner belt replaced because of a recall ... I got a call and they said it wasn’t a recall on my vin number so I wasn’t happy I took it to another mechanic who replaced because of a recall ... I got a call and they said it wasn’t a recall on my vin number so I wasn’t happy I took it to another mechanic who replaced both it cost me 180.00 and that was the problem and didn’t understood why the chev place refused to fix it so I am not happy with Chevrolet now .at all !!!!!! More

Very well explained information about the maintenance procedures, very timely service. The lounge was clean and I noted that all the staff were wearing mask, not all had gloves though. I recommend here. procedures, very timely service. The lounge was clean and I noted that all the staff were wearing mask, not all had gloves though. I recommend here. More

As always a wonderful experience. The service department is top-notch. I own a range of GM vehicles ( 6 total) and they do a great job whether it's maintenance on my newest 2018 Tahoe or diagnosis on one of is top-notch. I own a range of GM vehicles ( 6 total) and they do a great job whether it's maintenance on my newest 2018 Tahoe or diagnosis on one of my older GM's. More

I have nothing to say for your review. If you want a review, keep it simple. If you want to make it difficult, your review process sucks. review, keep it simple. If you want to make it difficult, your review process sucks. More

Fast, efficient service. That is why I keep coming back. Love the shuttle service. Very convenient to work. CUV is running great. Helping me to keep it a long time. Love the shuttle service. Very convenient to work. CUV is running great. Helping me to keep it a long time. More