Five Star Chrysler Dodge Jeep Ram of Macon

Worst experience in my life when it came to shopping for Worst experience in my life when it came to shopping for a car. I was greeted then shuffled into an office then hurried into a credit applicatio Worst experience in my life when it came to shopping for a car. I was greeted then shuffled into an office then hurried into a credit application even though i said in the onset I had no credit at all. The salesman kept stopping periodically to go do other things leaving me and my wife in the office for about ten minute intervals at a time. He also put my wife's info on the credit application when I never actually said we were doing a joint application. After about an hour he finally tells me unfortunately there's nothing they can do for me. 1. I've never financed a car in my life but I do know if you put a very large down payment even with no credit you can finance a vehicle yet he never gave me the option. 2.He never even asked if I had a someone who would co-sign for me ( Which I do) 3. Lastly my wife had important financial information that was given to him to print that was never returned to us and when she called she was given no help to locate or rectify the situation the Secretary and Mr Hodges took a oh well that's your problem stance. I'm glad they said there's nothing they can do for me cause I would not want to give any business to such ungrateful non helpful people. More

Didn't want to sell me the Used car but was trying on selling me a new dodge. They B.S you with lots of numbers. Overly priced and no military discounts even on a new. selling me a new dodge. They B.S you with lots of numbers. Overly priced and no military discounts even on a new. More

I chose to have my 2011 Chevy Camaro SS repaired @ Five Star Collision Center with the manager David Sullivan on 5/6/13. I picked the vehicle up 5/10/13. On 5/13/13, I opened the trunk and noticed that the Star Collision Center with the manager David Sullivan on 5/6/13. I picked the vehicle up 5/10/13. On 5/13/13, I opened the trunk and noticed that the panel cover over the rear lights had been scratched and abused by whoever repaired the accident rear damage. I spoke with David Sullivan and he stated that the abuse and damage did not happen at his shop. I bought this vehicle from this Five Star Dealership. I have also purchased 6 vehicles from Dorothy Lamar @ this dealership since 2003. Is this how you treat your loyal customers- damage their vehicles and make up an excuse to get out of paying for the damages? On 5/13/13, I ordered and will pay for the new panel myself from the Five Star Dealership in Warner Robins. I don't appreciate being treated this way. I have had David Sullivan to repair two other vehicles of minds and have never experienced any problems up to now.These damages did occur in the Collision Center David Sullivan manages. This complaint is not on the Dealership, it is on the Collision Center on Riverside Drive- Macon, GA. More

These people will let you buy a car and will not car if you break down or not and will not help you at all you break down or not and will not help you at all More

Ethan Estenoz was a great sales man and I rated him a 10+++, however the man who I dealt with on the financial end was not so great. I would rate his professionalism a 3---. He was very upset that I woul 10+++, however the man who I dealt with on the financial end was not so great. I would rate his professionalism a 3---. He was very upset that I would not bend for the GAP plan with my contract. I was very angry with how his reacted towards my denial of the plan was and I didnt appreciate how he turned a good situation to an ugly one. I explained everything to Ethan and I assured him that what the finance guy did would not deter me from giving him a high rating or bringing him more clients. He was quite reassuring and comforting in the matter. Great Job to Ethan Estenoz for his care and concern even in to the end of the sale!!! Raeshell Royal Detective Secretary Macon, GA. More

Went for oil lube and tire rotation. Took them over 1 1/2 hours to do this when I scheduled the earliest appointment and was the second customer in the door. Oil change cost $54.00 (FOR THE BASIC!) THI 1/2 hours to do this when I scheduled the earliest appointment and was the second customer in the door. Oil change cost $54.00 (FOR THE BASIC!) THIS is more than I have EVER PAID ANYWHERE! Tire rotation was high, but more reasonable, and they charged me $10.00 just to put on wiper blades.... maybe that's why the service took so long... NOT. Will never come back. More

unprofessional, wont buy here!!!, rude, unknowledgeable, in a place that is supposed to be professional, i dont apreciate hearing rude, tasteless jokes, that arent even funny. clean it up guys. in a place that is supposed to be professional, i dont apreciate hearing rude, tasteless jokes, that arent even funny. clean it up guys. More

After two months, a dealer tag, another temporary tag issued by the the County, we went to the Tag office for the 3rd time and were still told that Five Star had not seen to it that the title paperwork w issued by the the County, we went to the Tag office for the 3rd time and were still told that Five Star had not seen to it that the title paperwork was filed in order for us to buy a tag. The tag clerk in our county called and was treated rudely by employees of Five Star and could even hear them making fun of her while she was talking to a clerk. One clerk, a black man said, I dont even know why She talking to me, Im in Finance. My husband spoke with an Aaron who was rude and said "You need to hold on" implying that he isnt going to talk to him that way. My husband never said a rude thing but apparently this jerk didnt like his tone. Who wouldnt have a tone in their voice after all this?.I spoke with a Patrick Hoye who was very condescending to me when I asked him his last name. He let me know that this was his second time telling me his last name. He was very rude . The only positive thing I can say is he promised to overnight another drive out tag to us. Which by the way is illegal since the State of Georgia has laws that say only two temp tags can be issued.They want to sell you a car but they dont give a crap about you after they sell it. They have an office full of people but apparently most of them dont care at all about customer service. The Customer setvice there is the poorest Ive seen. What kind of employee is rude to their Customer? You can get better service at a drive thru window than you can from these people. Save yourself the trouble and go somewhere else. Who knows my car may be stolen or something? Something isnt Kosher with this situation. More

I have visited the dealership for sales & service. I just bought my 2012 Hyundai Sonata and i love it. I could not be more pleased with people there. just bought my 2012 Hyundai Sonata and i love it. I could not be more pleased with people there. More

They make lots of promises never keep them don't listen to anything they promised you get it in writing or go to a better dealership my new 2011 has 1700 miles on it already has issues dropped my new car o to anything they promised you get it in writing or go to a better dealership my new 2011 has 1700 miles on it already has issues dropped my new car off had to take the BUS home no loaner or help 5 star has no love for the customer only their money More